
Loox ‑ Product Reviews App
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
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The worst support. They kept going back and forth for days without helping and then completely disappeared. We switched to AliReviews for all of our stores and much happier.
Hey,
Ilan from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
...
UPDATE 08/08/2024 Loox app has suddenly stopped working. Support are not helpful in the slighest saying that it is my theme which is the issue however Loox has been running on this version of my theme for years now.
Hey,
Shany from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
I’ve personally reached out to you, and I'm happy to continue ...
When you uninstall the app, it DELETES all the reviews from the store, I mean ALL including the honest reviews from the customers ,not only the ones generated by Loox , and this is WITHOUT permission !
So basically if you install it, you have to stick with it , if not you're screwed !
My advice is, stay AWAY from such a poor app !!
Hey,
Amit from the Loox team here :)
Generally speaking, Loox will save your data (unless requested otherwise) so that once the app is reinstalled, all your information ( ...
Worst experience with them, they charged me 400$+ uninformed and my plan is for 40$ only, i want my money back extremly unethical to charge such high amount just for Reviews
Hey there, Sara from the Loox team here.
We understand how stressful it can be to receive an unexpected charge. Our pricing plans are fully transparent and are outlined in ...
non mi piace perche non ci sono le traduzioni in italiano
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience.
Loox widgets and emails can be translated automatically into 18 different languages through your Loox ...
the reviews cannot be imported, customer service shirks responsibility, does not solve the problem. bad APP
Hey, Yishai from the Loox team here.
Our support team explained why your reviews were not able to import within a few hours of your ticket being submitted.
All your reviews ...
Was using the app and it worked perfectly and out of the sudden they disable access on their dashboard app if you don't upgrade the plan ???
next plan says and i quote "300 review requests included in base price + $28 per additional 300 emails" but there is no way to limit how much you want to spend so you could easily pay hundreds of dollars without control over it!
Disabling the messages to ...
Hey,
Lilach from the Loox team here :)
Loox offers various plans to accommodate stores of all sizes and budgets.
From just stores starting out all the way to tens of ...
Hidden fees, after I checked all the fees for the last months I realised that the app was charging me $300-$400 monthly with the Growth plan $39.99, they don't show in the first place that you pay $40 per 300 email requests. You can only see those fees somewhere hidden in their app . Very bad tactic. I will request a refund from Shopify as well. They have stolen more than $2000 in total from me.
Hey,
Josh from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
I want to assure you ...
How embarrassing. I got prompted by the app offering to upgrade to the "UNLIMITED" plan from the Pro plan. It's only about $40 difference, right? Well... No... I was charged about $250 more (each month!). Support replied saying I sent more emails than allowed, and that's it's all mentioned in the program description. And they are right. My fault. BUT WHY WOULD YOU CALL A PLAN - "UNLIMITED" and ...
Hey,
Amit K. from the Loox team here :)
I apologize for any confusion on the matter. As we mentioned in our correspondence, the Unlimited plan is designed to scale with your ...
He pagado el plan Growth, 40$ al mes y para poder instalar un widget, pedi ayuda al servicio tecnico y de atención al cliente. Dos dias después aun no está instalado. Dan un servicio al cliente nefasto. No repito.
Hey,
Amit from Loox here :)
Please find the email I sent to you regarding the solution to what you were asking for.
Our team and I are always happy to help!