Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

レビュー (22,885)

総合評価
4.9
評価レベルごとの件数
  • 評価の92%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の0%は2つ星です
  • 評価の1%は1つ星です
2023年3月2日

The worst support. They kept going back and forth for days without helping and then completely disappeared. We switched to AliReviews for all of our stores and much happier.

Shopzu.com
イギリス
アプリの使用期間:約2年
Looxが返信しました 2023年3月3日

Hey,
Ilan from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

​ ...

編集日:2024年8月8日

UPDATE 08/08/2024 Loox app has suddenly stopped working. Support are not helpful in the slighest saying that it is my theme which is the issue however Loox has been running on this version of my theme for years now.

Outshine Gaming
イギリス
アプリの使用期間:2年弱
Looxが返信しました 2024年8月11日

​Hey,
Shany from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected.

I’ve personally reached out to you, and I'm happy to continue ...

2019年10月15日

When you uninstall the app, it DELETES all the reviews from the store, I mean ALL including the honest reviews from the customers ,not only the ones generated by Loox , and this is WITHOUT permission !
So basically if you install it, you have to stick with it , if not you're screwed !
My advice is, stay AWAY from such a poor app !!

Deals Booster
アメリカ合衆国
アプリの使用期間:2年弱
Looxが返信しました 2019年11月3日

Hey,

Amit from the Loox team here :)

Generally speaking, Loox will save your data (unless requested otherwise) so that once the app is reinstalled, all your information ( ...

2024年6月7日

Worst experience with them, they charged me 400$+ uninformed and my plan is for 40$ only, i want my money back extremly unethical to charge such high amount just for Reviews

Rawayat Jewellery
パキスタン
アプリの使用期間:約1年
Looxが返信しました 2024年6月8日

Hey there, Sara from the Loox team here.

We understand how stressful it can be to receive an unexpected charge. Our pricing plans are fully transparent and are outlined in ...

2024年3月6日

non mi piace perche non ci sono le traduzioni in italiano

Perpali Bej
イタリア
アプリの使用期間:2年弱
Looxが返信しました 2024年3月7日

Hey,
Rotem from the Loox team here.

Thanks for sharing your experience.

Loox widgets and emails can be translated automatically into 18 different languages through your Loox ...

2020年4月8日

the reviews cannot be imported, customer service shirks responsibility, does not solve the problem. bad APP

YIKOBUY
中国
アプリの使用期間:2年弱
Looxが返信しました 2020年4月8日

Hey, Yishai from the Loox team here.

Our support team explained why your reviews were not able to import within a few hours of your ticket being submitted.

All your reviews ...

編集日:2023年6月27日

Was using the app and it worked perfectly and out of the sudden they disable access on their dashboard app if you don't upgrade the plan ???

next plan says and i quote "300 review requests included in base price + $28 per additional 300 emails" but there is no way to limit how much you want to spend so you could easily pay hundreds of dollars without control over it!

Disabling the messages to ...

Touche Sport | Argentina
アルゼンチン
アプリの使用期間:2年弱
Looxが返信しました 2023年6月27日

Hey,
Lilach from the Loox team here :)

Loox offers various plans to accommodate stores of all sizes and budgets.
From just stores starting out all the way to tens of ...

2021年12月30日

Hidden fees, after I checked all the fees for the last months I realised that the app was charging me $300-$400 monthly with the Growth plan $39.99, they don't show in the first place that you pay $40 per 300 email requests. You can only see those fees somewhere hidden in their app . Very bad tactic. I will request a refund from Shopify as well. They have stolen more than $2000 in total from me.

Sootheez™
アメリカ合衆国
アプリの使用期間:2年弱
Looxが返信しました 2021年12月30日

Hey,
Josh from the Loox team here :)

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

I want to assure you ...

2021年5月9日

How embarrassing. I got prompted by the app offering to upgrade to the "UNLIMITED" plan from the Pro plan. It's only about $40 difference, right? Well... No... I was charged about $250 more (each month!). Support replied saying I sent more emails than allowed, and that's it's all mentioned in the program description. And they are right. My fault. BUT WHY WOULD YOU CALL A PLAN - "UNLIMITED" and ...

Decalz.co
イスラエル
アプリの使用期間:2年弱
Looxが返信しました 2021年5月9日

Hey,
Amit K. from the Loox team here :)

I apologize for any confusion on the matter. As we mentioned in our correspondence, the Unlimited plan is designed to scale with your ...

2023年3月10日

He pagado el plan Growth, 40$ al mes y para poder instalar un widget, pedi ayuda al servicio tecnico y de atención al cliente. Dos dias después aun no está instalado. Dan un servicio al cliente nefasto. No repito.

Eternal Bracelet Sp
スペイン
アプリの使用期間:1年以上
Looxが返信しました 2023年3月10日

Hey,
Amit from Loox here :)

Please find the email I sent to you regarding the solution to what you were asking for.

Our team and I are always happy to help!