Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

レビュー (22,869)

総合評価
4.9
評価レベルごとの件数
  • 評価の92%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の0%は2つ星です
  • 評価の1%は1つ星です
2024年6月23日

just downloaded the app because it said 10 dollars at first, the actual plan is 15 dollars (thats fine) i got the notification i'd be able to import temu reviews, but that was a lie too

buzzedandcaffenaited
アメリカ合衆国
アプリの使用期間:41分
Looxが返信しました 2024年6月25日

Hey,
Arielle from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

Loox offers several different plans for stores of all sizes and needs, including the Beginner plan you are addressing.

I’ve personally reached out to you regarding your plan and import process and am happy to continue the conversation with you privately.

2024年8月13日

Zuerst war die App ganz gut aber jetzt importiert sie falsche Produkte. Ich weiß nicht wieso aber es ist nicht gut für mein Geschäft

MIALUPA
ドイツ
アプリの使用期間:10ヶ月
Looxが返信しました 2024年8月14日

Hey there,
Sara from the Loox team here.

Thanks for taking the time to leave a review. I've reached out to you via email to provide you with further assistance.

I look forward to continuing the conversation there!

2024年8月11日

没有订阅,也没有使用过,扣了几个月的费用

My Store
アメリカ合衆国
アプリの使用期間:3ヶ月
Looxが返信しました 2024年8月13日

Hey,
Arielle from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

Since Shopify requires explicit merchant consent when choosing an app subscription plan, we cannot choose or subscribe to a plan for you.

In any case, our support team is available 24/7 and always happy to help! I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

2024年8月21日

at least they can give us normal options as free but no

Wali Collections
パキスタン
アプリの使用期間:1分
Looxが返信しました 2024年8月23日

Hey,
Tal from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected.

While we don't offer a free plan, Loox offers several different plans for stores of all sizes and needs, including a Beginner plan suitable for stores just starting their journey.

We are confident that the app will pay itself back in full by increasing your customer conversion and retention, reaching new customers with referrals, and collecting more reviews.

In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)

2024年5月6日

为什么不能取消订阅了?一直扣费 都没有取消的入口

EnerChic
アメリカ合衆国
アプリの使用期間:1年以上
Looxが返信しました 2024年5月7日

Hey,
Shany from the Loox team here.

I see that you removed the app. It might be that an app charge is already included in an invoice before the app is removed and, hence, still appears after it is uninstalled.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

2024年7月24日

Man kann die maximalen Kosten von monatlich 760 USD nicht im Backend auf einen geringeren Betrag anpassen. Null Sterne würde ich dafür geben.

Naturalis Dog®
スイス
アプリの使用期間:20日
Looxが返信しました 2024年7月25日

Hey, Sara from the Loox team here.

Thanks for your review. Loox has 3 different subscription plans so that merchants have the freedom to choose whichever one best fits their budget. I've reached out to you via email to see how we can best assist you- I look forward to continuing the conversation there.

2023年6月11日

What kind of app disable your access on their dashboard app if you don't upgrade the plan ???

You are greedy and disgusting.

Disabling the messages to new customers if a certain volume of orders is reached, is understandable.

But closing access to the app due to a certain amount of orders ??????

You got so many users already, so many reviews, but yet greed is leading you.

I'm really disgusted of this economic behavior !

As soon as next month when I get access to the app again I will delete it and transfer all my reviews to another app.

NEVER AGAIN LOOX !

Divyno
アメリカ合衆国
アプリの使用期間:5年弱
Looxが返信しました 2023年6月11日

Hey,
Lilach from the Loox team here :)

Loox offers several different plans for stores at different stages of their Shopify journey.

Our Beginner plan is designed for stores starting their journey in the Shopify ecosystem and is limited to your first 500 orders from when you finish the Loox trial.

Our other plans are designed with features that give you more reviews, UGC and purchases that increase the ROI you receive from your subscription.

We definitely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on all of our plans.

I’ve reached out to you privately through our support and am happy to continue the conversation over email and help you find the plan that's right for your store.

2019年9月5日

The mobile version of this app is completely broken. They allow zero access to the HTML, CSS, or JS of the app which means that I can't fix what they have broken or customize anything. DO NOT buy the more expensive versions of this for the "Advanced Customization" features if what you want is control over the code because it will NOT give you that control. Overpriced and so not worth it.

GSG Staging Store
アメリカ合衆国
アプリの使用期間:5年弱
2021年6月14日

Charged an extra $100 with no explanation. The app is already quite expensive - a random $100 charge is unwelcome. Can't get customer service to respond.

Jackie's Chocolate
アメリカ合衆国
アプリの使用期間:4年以上
Looxが返信しました 2021年6月14日

Hey,

Abby from the Loox team here - I apologize for any confusion on the matter. I'd be happy to explain why you see this charge :)

Our Unlimited plan (which you are subscribed to) is a pay-as-you-grow plan. This means that while there is no limit on the number of emails that can be sent out, we charge based on how many emails are sent each month. This plan is designed to allow you to send out an unlimited amount of emails while paying more the more you send.

To better explain how we charge on this plan, we have reached out to you privately, please lookout for an email from the Loox Support team.

We'd love to work with you to make sure you are satisfied with Loox.

2024年3月12日

trop cher

Babies Bloom
カナダ
アプリの使用期間:3ヶ月
Looxが返信しました 2024年3月14日

Hey,
Lilach from the Loox team here :)

Loox offers several different plans for stores at different stages of their Shopify journey.

We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect.

Our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)