Loox ‑ Product Reviews App
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
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I have been using loox for a long time, they automatically changed my plan twice to upgrade me from $14.99 to $34.99, I only found out about this loophole when I saw my bill, they upgraded my plan without my consent, this time I found out they upgraded my plan again, I tried to contact them to change it, they didn't reply to my emails for a week after they changed it, I asked Why is there a $9.99 ...
Hey,
Josh from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to clarify what's going on.
Shopify ...
I messaged them 1-2 weeks ago for support and never received a response on my inquiry. I am disappointed that no one responded.
Hey - Yishai from the Loox team here :)
I can see that we answered your support request on November 9th (the same day you sent the email). Could you please check your email ...
为什么不能取消订阅了？一直扣费 都没有取消的入口
Hey,
Shany from the Loox team here.
I see that you removed the app. It might be that an app charge is already included in an invoice before the app is removed and, hence, ...
Reviews are not translating in translation apps, And you have to pay absolut insane amount of money extra just for that.
Hey,
Dor from the Loox team here :)
I'm sorry to hear your experience with Loox was not as you expected, and I'd like to elaborate on this matter.
Please note that since Loox ...
I pay a monthly subscription for this app and im not able to open the app! Very frustrating. If you can help me out that would be great. You can reach me at dominicderose02@gmail.com
Signed up for a $40/month plan. Find out they changed their plan structure and have been charging us $120 a month WITHOUT NOTICE. How is this allowed?
UPDATE
I see the response below and I just want to address some things: I now understand that it wasn't a plan change, but my misunderstanding of the fee structure and "usage charges". I wrongly assumed that for $40/month we'd get more than 300 ...
Hey,
Arielle from the Loox team here.
I understand it's stressful to get a charge you weren't expecting.
The plan and its pricing were presented and approved by your team, ...
they will steal your money, they will steal your money, they will steal your money, they will steal your money, they will steal your money, they will steal your money, they will steal your money, they will steal your money,
Hey,
Tal from the Loox team here.
I completely understand how stressful it is to get an unexpected charge, however - your claims in this review are not true.
Shopify ...
Cobros sorpresivos, este mes nos han cobrado el doble y no hay donde dirigirse para hacer el reclamo correspondiente. Pésima app, cobros fantasmas, hay otras que son gratuitas y hacen exactamente lo mismo.
Hey,
Rotem from the Loox team here :)
I'd be happy to dig deeper into this.
I’ve contacted you through our support regarding the charges you see, and I'm here to ensure we ...
Worst app ever, when you choise a low star raiting in their app, they send you to a feedback page, but when you choose a higher star they send you here. Dont use this app they will over charge you!
Hey,
Arielle from the Loox team here.
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
All of the details of ...
This app charged me $99 every month for less than 100 emails. They never notice me about this to change plan. And their tech team is very unprofessional, the style and position of the review star kept being incorrect and I had to email them repeatedly to update it.
Hey, Yishai from the Loox team here - I'm so sorry your experience with Loox was not what you expected, I know how stressful it must be to receive charges that you were not ...