Loox ‑ Product Reviews App
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Hidden fees, after I checked all the fees for the last months I realised that the app was charging me $300-$400 monthly with the Growth plan $39.99, they don't show in the first place that you pay $40 per 300 email requests. You can only see those fees somewhere hidden in their app . Very bad tactic. I will request a refund from Shopify as well. They have stolen more than $2000 in total from me.
Hey,
Josh from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
I want to assure you that Loox cannot, on a technical level, add any hidden fees on our subscription plans available.
Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. You can also find this outlined on your Plan Selection page, our website, as well as the Shopify app store.
This plan is designed to allow you to collect reviews from all your customers, but only pay for what you actually use. This means that during slower months you automatically pay less.
Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.
I’ve personally reached out to you and am happy to continue the conversation with you privately.
The customer service is very quick, Rain did a great job assisting me.
The customer service is very quick, Rain did a great job assisting me.
really happy with the app. Easy to use and soo many features. Love the photo reviews really helps convert more sales
The team were amazing helping us move (after four years) from one of the other big review apps. So refreshing to have this level of customer service again. Josh was super helpful with helping me get the Google reviews showing too. But honestly, everybody I dealt with at Loox was so very helpful!
Great app! Increased our review rate significantly
How embarrassing. I got prompted by the app offering to upgrade to the "UNLIMITED" plan from the Pro plan. It's only about $40 difference, right? Well... No... I was charged about $250 more (each month!). Support replied saying I sent more emails than allowed, and that's it's all mentioned in the program description. And they are right. My fault. BUT WHY WOULD YOU CALL A PLAN - "UNLIMITED" and present a $99/month fee, If it's only unlimited when you reach $499.99?!?
I'm canceling my subscription and moving to other, better, cheaper apps. Thank you Loox, every lesson counts.
Hey,
Amit K. from the Loox team here :)
I apologize for any confusion on the matter. As we mentioned in our correspondence, the Unlimited plan is designed to scale with your business and to avoid overpaying during slower months. We also mentioned the plan's terms on this page, our pricing page, and Shopify's charge confirmation page.
In any case, I have reached out to you over email for further assistance!
Thanks to Jodel, great support. I was helped very quickly, good work. This is how you imagine customer support :)
Look works well builds trust defiantly recommend.
Lo que buscas en una aplicación de este tipo, que sea sencilla, que funcione! Las reseñas son parte esencial de una E Commerce!
The app has a good look and feel to it. Dor helped me to get everything set up the way I like it. It does appear that the reviews works as it's supposed to. I was with Growave previously and while their app also looked good, I found that the review emails didn't always send out and wasn't as effective in actually getting reviews. I was troubleshooting a lot with them whereas with LOOX, I got reviews that I believed to be lost within a few days. Hopefully it keeps working :)