Loox ‑ Product Reviews App

Hey,
Tamarry from the Loox team here :)

We appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction.

Loox understands the needs of global merchants and supports the translation of all customer-facing widgets and emails in 19 different languages, including French.

I would be happy to help you set everything up privately and have reached out via our Support to continue our conversation.

Hey,
Josh from the Loox team here :)

Sorry that your experience with Loox was not as you expected.
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While Polish is not automatically translated on our system, we are happy to open custom translation on your account. This will let you use Loox in the language that you choose. Please search for an email from our Support team regarding further steps on how to achieve this.

In regards to the charge, it seems that this store has had Loox installed in the past and hence the trial was not available when it was installed again.

No worries, I have contacted you privately to verify some information for your account so we can sort out both the charge and the translations.

​Hey,
Josh from the Loox team here :)
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​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
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​It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
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​I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

Hey,
Amit from the Loox team here :)

While Loox offers three different plans, each suitable for a different brand size, I'm confident and positive that we can help you find the plan that best fits your needs.

I have reached out to you privately and I'd be more than happy to assist in any way I can.

In any case, our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey,
Rotem from the Loox team here.

Thanks for sharing your experience. I would be more than happy to help you set up Loox on your store.

I’ve reached out to you privately through our support. Our team is available 24/7 and always happy to help!

Hey - Yishai from Loox here :)

Please note that Shopify is in charge of app charges according to their policy here: https://help.shopify.com/manual/your-account/manage-billing/your-invoice/transactions-and-fees#domains-themes-and-app-fees

As we mentioned in our email, Shopify triggered the app charge on October 6th and Loox was removed after, on October 10th, for this reason you saw the charge in your Shopify invoice.

If you have any further questions please don't hesitate to contact our support team, they'd be more than happy to help!

Hey,

Amit from the Loox team here :)

Please note that Shopify manages all app charges and will automatically stop charging you once you uninstall the app.

Our support team has reached out to Shopify on your behalf and Shopify has refunded your account for the Loox charges (we also sent you a private email regarding this).

If you need any further assistance from our end, feel free to contact our support team directly - we're always happy to help!

Hey,

Amit from the Loox team here!

I took a look at our conversation history and I can see that one of my colleagues and myself had already answered you - could you please check your email again and let me know if you can find them?

Regarding removing all of the code, no worries - please create a staff account for support@loox.io and we would be more than happy to sort this out for you :)

In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.