Loox ‑ Product Reviews App
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o aplicativo está todo em inglês isso dificulta na hora de configurar péssimo vocês precisam melhorar esse aplicativo
Hey,
Josh from the Loox team here :)
Loox supports displaying all customer-facing elements in many languages including Portuguese.
While the admin itself is currently available in English only, you can definitely use Google Translate to automatically translate the different settings to your native tongue.
In addition, our Support Team will be more than happy to assist you further with whatever else you need
Great App I used it and found it very useful, thanks for Loox team for the good work, really appreciated
I couldn't use the app for the first 14 day trial so I contacted them.
they told me not to worry and my trail would be extended all of the sudden i got an immediate bill off 60$
thanks !
really not what I was expecting for them
Hey,
Amit K. from the Loox team here!
I took a look at our support logs and I can see that our team has contacted you in the past with a link to extend your trial period. I sent you an additional email now.
In any case, we'll make sure to refund your account and provide your account with an additional trial period so you could check Loox out :)
Expensive, couldn't customize reviews. We all know how poor the reviews from aliexpress are and we have to import exactly what those words are to our website. So I removed this app from my store. However, there are left codes. Now all of my products are showing 7 reviews even if there's no review at all.
Hey,
Dor from the Loox team here :)
I just wanted to let you know that our support team is here to assist you in anything you need.
Please note that Shopify manages all app charges and billing cycles according to their policy here:
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
While Loox does not support review editing, our AliExpress importer allows you to disable automatic AliExpress translation and import reviews only from a certain country, or choose not to import a certain review's text.
In regards to any leftover code, when you uninstall Loox, all review widgets and star ratings should be removed from your store automatically.
If for some reason this doesn't happen, we offer a full guide on how to remove any leftover code on our uninstall email.
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
They increased their prices for shopify stores with orders, it's a review app, not upsell on checkout app guys, i wont pay 100$ for a review app
Hey,
Amit K. from the Loox team here :)
Loox offers a variety of different subscription plans that fit growing businesses at any point in their journey of the Shopify ecosystem starting from only $9.99/month.
While we do offer a plan starting at $99.99, this plan includes many advanced features built for big brands and is definitely not the only option available.
I reached out to you in private with a bit more details on our different plans and to assist you in finding the right one for you!
Paying 10 euro a month for an app that doesn't even let add a write a review button on my homepage. I'm trying to unsubscribe now and can't. Really overpriced for what it is.
Hey,
Amit from the Loox team here!
Loox supports adding the button to your homepage reviews widget by selecting a product in the widget's settings on your theme customizer.
Please note that the "Write a review" button needs to be linked to a specific product.
Since I can see you are currently unsubscribed to Loox, if you reinstall Loox please feel free to contact us and we'll gladly sort this out for you :)
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
so I joined recently but there were some problem with my shop, they todl me my trail would be extended with 45 days ... never received it
Hey,
Amit from the Loox team here :)
I took a look at our support logs and I can see that one of our team members has sent you a link to activate an extended trial period for your Loox account, which was not clicked.
In any case, I've sent you an additional email now with said link, make sure to click the link to activate the new trial period.
If you need any further assistance from our end, feel free to contact our support team directly - we're always happy to help!
It is ridiculous to have built in limitations on something that shouldn't be limited, such as only 20 review imports from aliexpress for the cheaper plan, and also not allowing you to select an image or just import several of the images that are available. There are literally FREE apps that can do this, but you can't do it on this paid one. No integration with GShopping or instagram unless you get on the most expensive plan. Unbelievably greedy developers! Not happy at all.
The app is really bad.
I removed him from my store and he's still there. The app is really bad.
I removed him from my store and he's still there.
Hey,
Amit from the Loox team here!
We took a look at both of your stores (tosin-shop.myshopify.com and tosinshop.myshopify.com) and did not find any Loox leftover widgets.
If you still see a Loox widget on one of your stores, please contact us at support@loox.io and we'd be more than happy to sort this out for you :)
In any case, please feel free to contact us with any questions or requests you might have and we'll gladly advise.
I choosed the free trial package and without my authorization, I was charged with $29,90 !!! Now, what can i do?
Hey,
Yoni, co-founder and CEO of Loox here.
Please note that Shopify manages all app charges and billing cycles according to their policy here:
When you choose a plan you need to approve payments before starting the trial itself.
Since you approved this payment and finished the free trial, Shopify automatically started an app charge as expected.
I checked Shopify's logs for your store and I can see you chose the $29.99 plan on July 18th, got our 14-day free trial, and was charged as expected on August 1st.
Loox, or any other app, cannot charge you for anything you didn't approve Shopify to charge you.
If you were not satisfied with your trial, please contact our support team and we'll be happy to refund you.
Best,
Yoni