Avaliações (19 240)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 93% das classificações são de 5 estrelas
  • 5% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 1% das classificações são de 1 estrelas
20 de agosto de 2020

I choosed the free trial package and without my authorization, I was charged with $29,90 !!! Now, what can i do?

Pardal Store
Brasil
About 1 month usando a aplicação
Questão respondida por Loox 20 de agosto de 2020

Hey,

Yoni, co-founder and CEO of Loox here.

Please note that Shopify manages all app charges and billing cycles according to their policy here:

When you choose a plan you need to approve payments before starting the trial itself.

Since you approved this payment and finished the free trial, Shopify automatically started an app charge as expected.

I checked Shopify's logs for your store and I can see you chose the $29.99 plan on July 18th, got our 14-day free trial, and was charged as expected on August 1st.

Loox, or any other app, cannot charge you for anything you didn't approve Shopify to charge you.

If you were not satisfied with your trial, please contact our support team and we'll be happy to refund you.

Best,
Yoni

14 de fevereiro de 2023

on peut pas desactiver le compte arnaque.

Luminal
França
About 1 month usando a aplicação
Questão respondida por Loox 15 de fevereiro de 2023

​Hey,
Josh from the Loox team here :)

​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

You can cancel your Loox plan at any time directly from within your Shopify admin.

​It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.

​I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

2 de dezembro de 2018

nul, je ne peux pas faire de reviews. trop nul trop nul trop nul trop nul trop nul trop nul trop nul trop nul trop nul trop nul trop nul trop nul

Lusso Case
França
26 days usando a aplicação
9 de janeiro de 2024

NO NEED

AZ & CO
Estados Unidos
6 minutes usando a aplicação
Questão respondida por Loox 11 de janeiro de 2024

Hey,
Tal from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

It seems like you uninstalled us before we had a chance to assist you.

In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)

8 de setembro de 2022

Rather disappointed with this application????????????????????????????????????????????????????????????100

XNANO
China
26 days usando a aplicação
Questão respondida por Loox 8 de setembro de 2022

Hey,
Josh from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I've personally reached out to you through our support and am here to make sure we can assist you.

25 de setembro de 2019

I can't import product page data because the IMPORT TO option doesn't enable me to choose the product. I need help solving this situation. thanks

Point Fast
Brasil
24 days usando a aplicação
30 de junho de 2021

this app is really good to use but is a bit more expensive, if it is priced at 9$ per month for the top end service then that would be fine.

FurryFriendsPaw
Estados Unidos
24 days usando a aplicação
Questão respondida por Loox 30 de junho de 2021

Hey,

Yishai from the Loox team here - I'm glad you're enjoying the app!

Loox offers various plans starting at only $9/month to match the needs of brands of all sizes.

We completely understand that costs are a big part of every merchant's decision of which apps to use, and we are sure that the higher plans give a great return on investment for those that use them.

To further explain your options with Loox and to see how we can help you get even more value from the app we sent an email to you from our support and would be happy to continue the conversation over there :)

29 de setembro de 2023

i am dissapointed.. most of the reviews dont tranfer and one them it mentioned the price and I cannot take it out so not so happy

Luxxy&Chic
Estados Unidos
12 days usando a aplicação
Questão respondida por Loox 1 de outubro de 2023

​Hey,
Rotem from the Loox team here :)

Loox enables you to import reviews from all previous sources and our support team is always available to assist with this process.​
​​
I would be happy to understand better what you are experiencing on your end.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together!

21 de julho de 2023

Me cobraron a mi cuenta teniendo la suscripción de cancelada y la aplicación desinstalada

La aplicación te cobra sin aviso previo y sin tener su aplicación instalada
Quiero un reembolso.

HOMIES
Colômbia
22 days usando a aplicação
Questão respondida por Loox 22 de julho de 2023

Hey,
Tal from the Loox team here :)

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this!

The charge you refer to was created before Loox was removed. It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.

I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

9 de fevereiro de 2023

É muito feio e não fica em lugares bons. Só tem 3 tipos de visualização, uma pior que a outra. Para colocar em local especifico tem que ficar colando código. Não gostei de cara, foi a pior impressão que eu já tive de um app de review. Prefiro 1000x o JUDGE.

E-connecta
Brasil
23 days usando a aplicação
Questão respondida por Loox 10 de fevereiro de 2023

Hey,

Amit from the Loox team here!

While I regret to learn about your experience, I'd just like to let you know that Loox holds a lot more than three widgets.

While the reviews widgets alone consist of more than three widgets, Loox also offers Referrals and Upsell widgets to boost your conversion rates and revenue.

You can learn about all of Loox's widgets here:
https://help.loox.io/article/86-how-are-my-reviews-displayed
​​
As for adding the widgets, in most themes, adding and moving a widget is as easy as dragging the widget across your page within the Shopify theme editor.

In some older themes, a code must be put in place, and our support team will always be happy to help you with this and with anything you might need!

I've also reached out to you privately, and I'd be more than happy to assist you :)