Loox ‑ Product Reviews App
Cumpre os mais elevados padrões de qualidade da Shopify para velocidade, facilidade de utilização e valor para o comerciante
Avaliações (22 698)
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Hey,
Lilach from the Loox team here!
Our customer support team is available 24/7 at support@loox.io, and we would be happy to help you with any questions you have.
I've reached out to you privately to provide you with further assistance :)
If i could put 0, i would make it. The application design isn't bad, but definitly loox is a bunch of thief. Bascially i just tried them application on my shop for the test period. Then i accepted nothing but they still steal money on my account by shopify paiement. Be careful with that kind of app.
Hey,
Josh from the Loox team here :)
I'm sorry to hear you feel that Loox did not meet your expectations.
When activating your free trial, Loox requires you to also select and approve a subscription. Shopify requires explicit merchant consent when selecting any app charges and we cannot, on a technical level, issue a charge without the merchant approving it first.
Once your free trial ends, Shopify automatically creates an app charge for the subscription that was enabled.
I can see that you have reached out to our Support Team regarding a refund for the charges to your account. I have personally reached out to you regarding this refund and will be more than happy to continue to assist you privately.
very expensive
They also want 34 USD per month to delete their link.
really expensive
Hey,
Tal from the Loox team here :)
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
péssimo
Hey,
Amit from the Loox team here :)
I'd be happy to help you with anything you might need assistance with!
I've reached out to you privately, please find our email in your inbox and we'd be happy to continue from there.
Pathetic they did not give me any free trial and charge fee from day one. Why are you making people's fool by writing 14 days of free trial?
Disgusting!!!!
Hey,
Amit K. from the Loox team here :)
I took a look at your account logs and I can see that since Loox was previously installed in your store, your trial period ran out.
No worries, I've contacted your privately to sort this out and give you a chance to check us out.
If you need any further assistance from our end, feel free to contact our support team directly - we're always happy to help!
TERRIBLE.... I was so impressed using the app for 2 months but was disappointed completely because is very expensive for what is offered....the app didn't complete at all the expectations and what had promised....Also is dificult to set it up.
Sorry
(Updated)
Hey,
Amit K. from the Loox team here :)
I'm sorry to hear that!
Generally speaking, Loox offers a variety of different subscription plans for stores of all sizes and needs - starting at only $9.99/month for our Beginner plan.
We've contacted you privately to hear a bit more about your expectations from us and what we can do to help with those.
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
o aplicativo está todo em inglês isso dificulta na hora de configurar péssimo vocês precisam melhorar esse aplicativo
Hey,
Josh from the Loox team here :)
Loox supports displaying all customer-facing elements in many languages including Portuguese.
While the admin itself is currently available in English only, you can definitely use Google Translate to automatically translate the different settings to your native tongue.
In addition, our Support Team will be more than happy to assist you further with whatever else you need
Great App I used it and found it very useful, thanks for Loox team for the good work, really appreciated
I couldn't use the app for the first 14 day trial so I contacted them.
they told me not to worry and my trail would be extended all of the sudden i got an immediate bill off 60$
thanks !
really not what I was expecting for them
Hey,
Amit K. from the Loox team here!
I took a look at our support logs and I can see that our team has contacted you in the past with a link to extend your trial period. I sent you an additional email now.
In any case, we'll make sure to refund your account and provide your account with an additional trial period so you could check Loox out :)
Keep your eye on your bank. They charge extra. Even after I deleted the app, they continue charging me. I spoke with them, and they refunded me the first time. However, they are still charging me, and right now, I have this problem every month.
Hey,
Tal from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this!
The charge you refer to was created before Loox was removed. It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
I see that we have refunded you for both charges and that you have uninstalled Loox.
Therefore, Shopify should be stopping all future app charges.
I’ve personally reached out to you regarding your refunds and am happy to continue the conversation with you privately.