Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Avaliações (22 695)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 92% das classificações são de 5 estrelas
  • 5% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 1% das classificações são de 1 estrelas
1 de agosto de 2022

Non c'è la versione italiana interna e non molto intuitiva soprattutto per uno come me che deve iniziare leggendo il "libretto delle istruzioni". E per finire costosa.

Flybyy
Itália
15 dias usando a aplicação
Questão respondida por Loox 1 de agosto de 2022

Hey,
Josh from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

Generally speaking, Loox supports translating all customer-facing widgets and emails to the language of their preference. With our multi-lingual support enabled, your review request emails will also match the checkout language used by your customers

Loox is also designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.

In any case, our support team is available 24/7 and always happy to help! I’ve personally reached out to you and am happy to continue the conversation with you privately.

16 de dezembro de 2023

its doesnt work

Gloss
Itália
12 dias usando a aplicação
Questão respondida por Loox 17 de dezembro de 2023

Hey,
Lilach from the Loox team here :)

Once our widgets are added to your theme, they will automatically appear on your store's pages.

I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

17 de maio de 2023

This is slowly app and this not profit this Tell us about your experience with Loox Product Reviews & Photos

HelthPluse
Estados Unidos
12 dias usando a aplicação
Questão respondida por Loox 18 de maio de 2023

Hey,
Tal from the Loox support team here :)

I would be happy to help improve your experience with Loox and try to help you resolve any issues.

Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.

I’ve reached out to you privately through our support and would like to dig deeper on what you see on your end.

15 de dezembro de 2020

Decided to go with a better app bundle at a much better price. Deleted this app and saw that it leaves code laying around everywhere. That is pure lazy development. Also just to have basic theming such as using your own font in the widget, you have to upgrade to a $30/month plan which is a ripoff.

Julia Wine Accessories
Canadá
12 dias usando a aplicação
Questão respondida por Loox 16 de dezembro de 2020

Hey,
Dor from the Loox team here :)

Loox automatically removes all customer-facing widgets when uninstalled.

Some code cannot be automatically removed, because once you've uninstalled an app it loses permissions to remove code from your theme.
Please note that this code is not visible to customers on your store, nor does it affect your store's functionality, speed, or design.

We do provide a guide on how to remove the Loox code from your store on uninstall, which was sent to you automatically when you removed the app.

Secondly, Loox offers different features on different plans to match the growth of each merchant and their brands.
The Basic plan is designed for stores just starting out in the Shopify ecosystem to help them get their footing and start growing.

In addition to more font options, on our higher-up plans, Loox offers more personal customization options to your customer-facing review widgets, as well as emails, integrations with other Shopify apps, and much more.

We are confident our other plans will provide higher ROI to your store.

In any case, I contacted you personally to assist you further on the matter.
Please check your email for an email from our support team :)

29 de setembro de 2023

i am dissapointed.. most of the reviews dont tranfer and one them it mentioned the price and I cannot take it out so not so happy

Luxxy&Chic
Estados Unidos
12 dias usando a aplicação
Questão respondida por Loox 1 de outubro de 2023

​Hey,
Rotem from the Loox team here :)

Loox enables you to import reviews from all previous sources and our support team is always available to assist with this process.​
​​
I would be happy to understand better what you are experiencing on your end.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together!

17 de janeiro de 2024

A fuir, des escros, il augmente le prix et c’est limite impossible de résilier et QUAND tu résilie, il te prélève des sous pour avoir résilier je rêve

Sablescape
França
11 dias usando a aplicação
Questão respondida por Loox 19 de janeiro de 2024

Hey,

Tamarry from the Loox team here - I apologize for the confusion and I’m happy to help clear the air!

Shopify requires explicit merchant consent when choosing an app subscription plan.

All Shopify app developers (including Loox) cannot, on a technical level, change a store's plan or increase a store's payment terms without explicit approval of the new terms by the merchant or someone with permission to access the store's app billing.

With that being said, I can see that we already resolved this in a private conversation, and in any case, I've reached out privately again to make sure that there isn't anything else I can assist you with.

28 de agosto de 2020

Hello Loox team, i have installed this app on 19th August 2020 and deleted in this app within the trial period, but i charged for $30 for this. According to the trial, I should not be charged when the app is in the trial period but you charge me, please take this into consideration and refund the amount.

I don't want to use this app.

Unique Watches
Índia
11 dias usando a aplicação
Questão respondida por Loox 28 de agosto de 2020

Hey,

Amit from the Loox team here :)

I just wanted to let you know that our support team is here to assist you in anything you need.

Please note that Shopify manages all app charges and billing cycles according to their policy here:
​​https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

Could you please send us a screenshot of the relevant Shopify app invoice that shows the Loox charge you would like to be refunded for and its duration?

We'd be happy to look into it and consider the refund accordingly.

You can find your upcoming Shopify invoice in your Shopify Billing Settings.
​https://accounts.shopify.com/store-login?redirect=settings%2Fbilling

In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

11 de junho de 2020

60$ a month to be able to modify the reviews ? lmao come on.. are you guys for real ? would be a perfect app if you werent mocking customers like this

Que Color Rimel
França
9 dias usando a aplicação
Questão respondida por Loox 12 de junho de 2020

Hey,

Amit from the Loox support team here :)

Please note that in order to maintain review authenticity, Loox does not support modifying reviews on any of the plans.

In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

10 de janeiro de 2024

Useless app and very very expensive, Charged me double.
There are many free apps available better than this.

KOKANIA
Reino Unido
7 dias usando a aplicação
Questão respondida por Loox 11 de janeiro de 2024

Hey,
Lilach from the Loox team here :)

Generally speaking, Shopify manages all app charges and billing cycles according to their policy.

I'd be happy to dig deeper into this. I've personally reached out to you regarding the charges you see from your end!

4 de outubro de 2023

como cancelar a assinatura ? Tem tudo menos isso !

Amateratsu
Brasil
5 dias usando a aplicação
Questão respondida por Loox 6 de outubro de 2023

​Hey,
Tal from the Loox team here :)

​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

​I've taken a look at our logs, and I can see you removed Loox from your store.

​In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)