Loox ‑ Product Reviews App
Cumpre os mais elevados padrões de qualidade da Shopify para velocidade, facilidade de utilização e valor para o comerciante
Avaliações (21 102)
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bad new version. its not work
DO NOT INSTALL. after uninstalled they left code saying "leave your first review" on your product page even if you have reviews already, difficult to clean up. I will give it 0 star if I can
(Updated)
Hey,
Amit K. from the Loox team here :)
From what you've described regarding the widgets still appearing - this sounds like it might've been related either to a previous review app that was still appearing in the store or to your local browser's cached version of the page.
When checking your live pages for an update to the page's code, we always recommend refreshing without using the cached version of the site by pressing Ctrl+F5 (on Mac: ⌘+R ).
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
After installation i understood that you can't modify reviews, you cant more that one picture per review, and its very expensive. Si i uninstalled it, but now, i still have ALL the reviews on my store. I went to the code to delete some parts of the code, but WHEN i upload a clean new theme, i still have part of the code in this new theme, and the reviews are still here !!!!! big MESS UP !! Impossible to make a clean uninstall. This is a shame. Do not install
(Updated)
Hey,
Amit K. from the Loox team here :)
I'm sorry to hear that your experience with Loox was not as expected!
Generally speaking, after an app is removed from your store, Shopify blocks all access to your theme for that app. This means that apps cannot remove the code they add once they are uninstalled. With that said we are more than happy to help you with this through our support team if you prefer not to change the code yourself.
From what you've described regarding the widgets still appearing - this sounds like it might've been related to your local browser's cached version of the page.
When checking your live pages for an update to the page's code, we always recommend refreshing without using the cached version of the site by pressing Ctrl+F5 (on Mac: ⌘+R ).
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Never again. They promise a Free Trail, i have paid directly 9,99. Im very sad about it. The other thing is, its only in english and not easy to understand. Very bad, i hate this app
Hey, Yishai from the Loox Team here! We're sorry for any confusion regarding the 14-day trial period.
Please note that App trials on Shopify are only offered automatically on the first time you install a specific app.
I took a look at your account and it seems that your store had installed Loox in the past. Unfortunately, this made it so that your 14-day free trial was unavailable upon reinstall.
No worries, I have sent you a follow-up email with additional instructions. Please check your inbox for an email from our Support team at your convenience.
the app is terrible it says 9.99$ a month but when you install it they ask you to upgrade to 45$ a month
had to delete it don't worth the money
and Very bad customer service. Never replied email,
it's not not support my language and i cant customize the TEXT
and ask me to upgrade
No thank you ,I cant pay more than $9 .
After reinstalled the app the sidebar UI were still installed somewhere I couldn't find it. You should always remove the garbage from the sites
Hey,
Shir from the Loox team here :)
Once Loox is uninstalled from a store, none of our widgets can continue to appear. It's not technically possible because Shopify removes our script from your store automatically.
If you're still seeing any of our widgets, it is probably because of the temporary browser cache. Please try to refresh the page without using the cached version of the site by pressing Ctrl+F5 (on Mac shift-command-R ) and check again.
If that doesn't work, or if there's anything else we can help with - please contact our support team and we'll be happy to help!
NO NEED
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
It seems like you uninstalled us before we had a chance to assist you.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
STAY AWAY!!!!!!!! Way too expensive and impossible to remove from your website. This has been the only review app that left code on my website after deletion. After following their steps to manualy remove their code, it still causes bugs on my website.
Hey, Yishai from the Loox team here :)
I totally understand how stressful it is when an app isn't behaving as you expect. Unfortunately, Shopify removes all access to edit your theme when an app is removed and apps are not able to automatically remove any code once uninstalled.
We do automatically hide any elements after removing the app and nothing should appear on any page once refreshed.
In any case, our team would be happy to go into your theme and manually remove the Loox code once you give us permission. We have contacted you privately to continue assisting you with this.
Regarding the price, our pricing is designed to fit merchants of all sizes from those just starting out, all the way to big brands. We have various plans that fit different needs starting at only $9.99/month.
Please check your Shopify email for a response from our support team on how to give us permission to help you remove the code from your theme, we'd also be more than happy to help with anything else you need :)
I have uninstalled this app from my store and continue to be charged. I have reached out via email and still no response but yet another month of billing.
Hey,
Josh from the Loox team here :)
Please note that Shopify manages all app charges and billing cycles according to their policy here:
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
Shopify does not remove already existing charges from your invoice once an app is removed. This would be the reason the app charge is still seen after the app was removed.
I would be delighted to assist you with your refund request. I have reached out to you privately to verify some information.
I tried to find your previous emails regarding a refund request, however, I could not locate anything that was connected to your store.
In any case, our Support team will always answer within 24 hours of being contacted.
Please check your inbox for an email from our Support team at your convenience.