Loox ‑ Product Reviews App
Cumpre os mais elevados padrões de qualidade da Shopify para velocidade, facilidade de utilização e valor para o comerciante
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Note to those using the Scale version, LOOX has a potential charge when your order exceeds 300, there is an additional charge of up to $760, it gets expensive and even when I turned off the extra features, I was still overcharged . Their customer support is also not real time and you need to wait a long time for the issue to be resolved .
I had not yet installed this app properly,however it managed to add itself into my theme and show all my products as 1 star rated!!! There was no reviews on loox as I had not installed it yet. Be careful as I didn't notice for days that all my products looked as if they are badly rated, I don't understand why that would happen, really not good and has likely lost me a lot of sales during what is suposed to be the busiest time of year!!
Hey,
Yishai from the Loox team here. What you are describing is very unusual. No elements should appear until you manually add them to your theme.
I would really like to figure this out with you. I sent you an email to continue this conversation privately.
Man kann die maximalen Kosten von monatlich 760 USD nicht im Backend auf einen geringeren Betrag anpassen. Null Sterne würde ich dafür geben.
Hey, Sara from the Loox team here.
Thanks for your review. Loox has 3 different subscription plans so that merchants have the freedom to choose whichever one best fits their budget. I've reached out to you via email to see how we can best assist you- I look forward to continuing the conversation there.
Delete it sooner the better. if you grow the price will be extremly high, if you earn $1 per order, you see you reach 300 orders it will charge you at least $35 per month. which means 10% net profit this APP will take from you, crazing. and there is no way you could export the images if you want to unistall.
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect.
You can export the reviews collected for your store, including the photos, directly from the app or through our support team.
I have reached out to you privately through our support team in order to help you get those reviews, and I'll be happy to help solve any further issues you may have :)
If i don't choose to upgrade the plan, then i couldn't get in the admin, all the reviews disappeared! Why? robber
Hey,
Rotem from the Loox team here :)
The Loox admin is accessible regardless of your plan.
Our Beginner plan is designed for stores starting their journey and is meant to help them grow their business. Once your order volume grows, we recommend upgrading the plan so that Loox is better suited for your needs.
Even if you choose not to upgrade your plan, your reviews and settings remain exactly the same.
I can see your Loox reviews are still displayed on your store pages. I would be happy to understand better what you are experiencing on your end.
I've reached out to you privately; please find our email in your inbox so we can continue the conversation from there.
Please also know that our support team is available 24/7 and always ready to provide you with assistance!
pessima vcs n respodem
Hey,
Shany from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
I've reached out to you privately via email to provide you with further assistance, and I look forward to continuing the conversation there.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have, and we'll gladly advise.
Absolutely terrible app. Way too tedious to maneuver and I'm still getting charged after uninstalling the app because there is no unsubscribe option. I want a refund.
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support, and I'm here to ensure we get this sorted out together.
Loox was great a few years ago. Now, as much as I try to configure Loox in any of my stores, it's impossible to change the display of reviews. And support is just ignoring messages.
Totally not recommended.
Hey,
Yishai from Loox here - It seems that the email connected to your Shopify store is not receiving our responses as it might be configured incorrectly.
Could you please send our support an email directly from your preferred email address (to support@loox.io)?
We will make sure to help you configure and optimize your account!
trop chaire
Hey,
Arielle from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’ve personally reached out to you regarding this matter and am happy to continue the conversation with you privately.
Useless app and very very expensive, Charged me double.
There are many free apps available better than this.
Hey,
Lilach from the Loox team here :)
Generally speaking, Shopify manages all app charges and billing cycles according to their policy.
I'd be happy to dig deeper into this. I've personally reached out to you regarding the charges you see from your end!