Loox ‑ Product Reviews App , 18 639 avaliações
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A fuir, des escros, il augmente le prix et c’est limite impossible de résilier et QUAND tu résilie, il te prélève des sous pour avoir résilier je rêve
Hey,
Tamarry from the Loox team here - I apologize for the confusion and I’m happy to help clear the air!
Shopify requires explicit merchant consent when choosing an app subscription plan.
All Shopify app developers (including Loox) cannot, on a technical level, change a store's plan or increase a store's payment terms without explicit approval of the new terms by the merchant or someone with permission to access the store's app billing.
With that being said, I can see that we already resolved this in a private conversation, and in any case, I've reached out privately again to make sure that there isn't anything else I can assist you with.
Useless app and very very expensive, Charged me double.
There are many free apps available better than this.
Hey,
Lilach from the Loox team here :)
Generally speaking, Shopify manages all app charges and billing cycles according to their policy.
I'd be happy to dig deeper into this. I've personally reached out to you regarding the charges you see from your end!
Note to those using the Scale version, LOOX has a potential charge when your order exceeds 300, there is an additional charge of up to $760, it gets expensive and even when I turned off the extra features, I was still overcharged . Their customer support is also not real time and you need to wait a long time for the issue to be resolved .
Cela ne fonctionne pas sur mon site shopify pour le moment
Hey,
Ilan from the Loox team here :)
I am sorry to hear about these difficulties.
I have reached out to you through your email to help you set up the app as soon as possible.
Our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Una basura, no se entiende nada.
Hey,
Tamarry from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’ve personally reached out to you and am happy to continue the conversation with you privately.
Loox doesn't mention that the app will only work with Themes 2.0. I published my site to a new theme, then tried the startup wizard but it couldn’t verify that the Core Script was activated. It also presented a tab on my homescreen so people can see *all* my reviews which isn't helpful. The script wasn't verified so now I have to delete the app and continue my search for a better alternative to Shopify Reviews (which worked perfectly with my theme).
Hey,
Lilach from the Loox team here :)
Loox is compatible with all themes, including 1.0 vintage themes.
If your theme does not support the option to add our widgets via app blocks, we can help you with adding them via code.
I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
its doesnt work
Hey,
Lilach from the Loox team here :)
Once our widgets are added to your theme, they will automatically appear on your store's pages.
I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Kedves loox
egyáltalán nem értem miért kell olyan változtatásokat eszközölni hogy ne lehessen testreszabni az appot, és ez engem nagyon dühít. A beállításokban szinte semmit nem találok meg mert nincs is beállítás
Hey,
Ilan from the Loox team here!
I just wanted to touch base and send a quick follow-up regarding the review you left.
We have upgraded our menu to offer better navigation through Shopify, on the main navigation menu at the left side bar.
I sent you a personal message with screenshots and will be happy to take care of you in that email conversation to your full satisfaction.
In any case, our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Delete it sooner the better. if you grow the price will be extremly high, if you earn $1 per order, you see you reach 300 orders it will charge you at least $35 per month. which means 10% net profit this APP will take from you, crazing. and there is no way you could export the images if you want to unistall.
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect.
You can export the reviews collected for your store, including the photos, directly from the app or through our support team.
I have reached out to you privately through our support team in order to help you get those reviews, and I'll be happy to help solve any further issues you may have :)
Atrociously expensive for what they offer. No way to transfer reviews to other apps if you ever want to move. The only way you can get reviews is in excel format which is useless. For the amount they charge they should have a system to sync reviews across Google, Shopify store and social media. I paid them $35 every month for a year and then stopped because it is a waste of money.
Hey,
Amit from Loox here.
Please note that Loox offers plans to fit all business sizes and situations - from a small starting business to big brands selling worldwide.
No worries, I've reached out to you privately and I'd be more than happy to work everything out with you and help you make the most out of Loox.
Please find our message in your email inbox :)