Loox ‑ Product Reviews App , 18 651 avaliações
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They're literally stealing money with their plans.
Our store got charged $400 last month for a plan we didn't choose.
Hey,
Rotem from the Loox team here.
While I understand it's stressful to get a charge you weren't expecting, the plan and its pricing were presented and approved by your team and no money whatsoever was taken without prior approval of the plan's terms.
Apps on Shopify in general, can only charge for their app if the merchant explicitly chooses and approves payments for that subscription.
Since our plans are designed to scale with you, they include additional charges that are based on your usage of the system each month. The charges you are referring to are usage fees which were triggered through the use of the system as mentioned in the subscription's terms.
We completely understand that costs are a big part of every merchant's decision about which apps to use and we've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you personally to explain the situation further and to find a resolution with you.
DO NOT DOWNLOAD:
I have deleted this app twice now. And it still charges me monthly $35 I am not even sure how I can resolve this issue. I was told I needed to contact the app to cancel my subscription. I sent them an email no response yet. I also would like a refund of my money also.
Hey,
Rotem from the Loox team here :)
Apps cannot charge merchants after their app have been removed from stores as this process is controlled automatically by Shopify.
App charges that were already included in your invoice before the app was removed will still appear even after the app is uninstalled as the app was in use for part of the billing period.
I’ve personally reached out to better understand what you are seeing on your end and am happy to continue the conversation with you privately. We're available 24/7 and are always ready to assist.
Have uninstalled Loox from several stores but they keep charging me. I have contacted them but still no reply. DO NOT RECOMMEND
Hey,
Tamarry from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
Once Loox is uninstalled in your stores, you shouldn't receive additional charges.
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
On the basic plan you have to pay 10$ a month for the app's Branding to show up on absolutely every page. You're basically paying them to make them publicity. I asked customer service and no help was given apart from "just pay us 40$ a month instead"
Hey,
Lilach from the Loox team here :)
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our Beginner plan provides you with access to all of Loox widgets and customization options, as well as sending review request emails to collect reviews for your store. While our Scale plan has everything you need to grow your business and increase sales.
In any case, I reached out to you privately to continue our conversation and find the best plan that fits your needs and budget!
Overpriced for what it does.
Usages charges on top of expensive billing. LOOX has always been expensive but now is just insane.
Wouldn't recommend for small business.
Hey,
Amit from the Loox team here!
Loox offers plans to fit all business sizes and situations - from small starting businesses to big brands selling worldwide.
We are confident that our Growth plan can provide a higher ROI for stores with significant sales. Even with the higher price, the app pays itself back by increasing conversion within the first couple of customers, not to mention the increase in reviews and social proof you will receive.
In any case, our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
After the free trail, it left me the rating in all products and the code, which now has to be removed by someone who knows how to do it. thanks for nothing loox!
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’d be happy to dig deeper into what you see on your end.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
trop cher
Hey,
Lilach from the Loox team here :)
Loox offers several different plans for stores at different stages of their Shopify journey.
We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect.
Our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
Loox was great a few years ago. Now, as much as I try to configure Loox in any of my stores, it's impossible to change the display of reviews. And support is just ignoring messages.
Totally not recommended.
Hey,
Yishai from Loox here - It seems that the email connected to your Shopify store is not receiving our responses as it might be configured incorrectly.
Could you please send our support an email directly from your preferred email address (to support@loox.io)?
We will make sure to help you configure and optimize your account!
very expensive
They also want 34 USD per month to delete their link.
really expensive
Hey,
Tal from the Loox team here :)
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Absolutely terrible app. Way too tedious to maneuver and I'm still getting charged after uninstalling the app because there is no unsubscribe option. I want a refund.
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support, and I'm here to ensure we get this sorted out together.