LoyaltyLion Rewards & Referral

Not a good review from me. Their prices for paid version was ridiculous to me but I thought I’d try the free version. I work a full time job Monday thru Friday and usually don’t start working on my website until 6 pm and they are already closed. Not good business for me if I have technical issues during the later times. They should have after hours technical support. I followed all the instructions but the loyalty program would never display on my Shopify store. After an hr of trying anything to correct it, I switched over to another loyalty program. It has less orders per month but at least I can get ahold of someone after hours through a messenger and not have to email someone and wait 6 or more hours to hear from someone. I thought the woman I emailed was a little on the rude side. I’ve been working on computers since I was 5. I’m not a dummy when it comes to following online instruction and for her to tell me they don’t have a glitch on their end kinda swerved me in a direction that I don’t want to use them now or in the future. Maybe other people can use this service but definitely wasn’t a pleasant adventure for me.

En suosittele. Ohjelman päivityksen jälkeen mikään ei toimi. Käyttöliittymä asiakkaalle surkea ja vaikeakäyttöinen.

Very expensive app which does not do justice to the spend. It shows you how much the member spend, but it does not say anything about the costs you are putting in, so you really do not know if it paying off unless you do the detailed calculation yourself.

AND; worse of all -it is impossible to cancel! I try to cancel, get a error message on the page in the app several times, contact the support, they say somebody will help you and then you hear nothing more. And the next payment is due. Very little trustworthy, I would even call it a scam. Stay away!

Terrible. My account did not work for 6 months. They never helped and no refund for it. They still have not responded to me.

Have been trying to remove app from my store for days now and cancel my subscription. There’s no way to remove the app yourself with out the developer contacting you first . I’ve left several message with the app that I want to cancel my subscription and remove the app from my store but I’m being ignored . This app is very expensive over $400 a month and impossible to remove once installed . Shopify support is no help on this issue either . Please cancel my subscription and remove the app from my store .

When Is signed up they said someone will help me install, none of that happened, and the chat is also not very helpful :-( The app itself very good but the support not very!

Terrible support. Constant user issues and no one ever gives me a straight answer or are they even easy to get in touch with. Plus, the integrations they say they have are actually quite limited, and most require additional payment tier to use.

The customer service once you have the app installed and are paying them the monthly fee is non existent. I joined in October 2023 - they pulled a price of $583 per month out of the air, after having asked me what my monthly turnover and AOV was.

Now that they have joined the App Store I see that I am being over charged. Not only that but during the on boarding call I took the advice of their staff member - he forgot some crucial details and I cannot get anyone to fix it. So basically I have sent 10 emails with no response whatsoever and I have to now disable the Loyalty on my business.

If they do not respond in the next few hours I am deleting it - even though from previous reviews I have read they make this next to impossible also. So my advice is stick to Smile.io. I wish I had.

We were using LoyaltyLion for 2 years. One day out of nowhere they decided to 2x our price. No communication, just updating our billing price to twice what it was. After using them 2 years, they have had zero improvements besides finally updating their UI. No new integrations. The only new tool they added was "Flows" and its behind a paywall. I would recommend you look into other companies who dont have shady practices like raising your price out of nowhere. I highly recommend Toki (buildwithtoki.com) as an alternative.

We paid a premium for their best plan and highest level of implementation help. Unfortunately the program is still not working and the message I just got from customer service was: "we are UK based and it is now Friday evening, therefore the developers will not be able to do this until after the weekend."

I do wish that I could cancel the plan and get my money back. Unfortunately I was foolish enough to pay for a year upfront.

The tragedy is that the platform really does show some promise--the failure is mostly with the support staff and how they deal with issues, and the lack of support outside of UK business hours.