LoyaltyLion Rewards & Referral , 575 arvostelua
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Luokituksen mukaan
Very expensive app which does not do justice to the spend. It shows you how much the member spend, but it does not say anything about the costs you are putting in, so you really do not know if it paying off unless you do the detailed calculation yourself.
AND; worse of all -it is impossible to cancel! I try to cancel, get a error message on the page in the app several times, contact the support, they say somebody will help you and then you hear nothing more. And the next payment is due. Very little trustworthy, I would even call it a scam. Stay away!
Thank you for taking the time to provide feedback. I understand one of our Account Managers is working with your team directly to resolve the issues and support you moving forward. Please let us know if we can support in any other way.
The customer service once you have the app installed and are paying them the monthly fee is non existent. I joined in October 2023 - they pulled a price of $583 per month out of the air, after having asked me what my monthly turnover and AOV was.
Now that they have joined the App Store I see that I am being over charged. Not only that but during the on boarding call I took the advice of their staff member - he forgot some crucial details and I cannot get anyone to fix it. So basically I have sent 10 emails with no response whatsoever and I have to now disable the Loyalty on my business.
If they do not respond in the next few hours I am deleting it - even though from previous reviews I have read they make this next to impossible also. So my advice is stick to Smile.io. I wish I had.
Thanks for taking the time to review our product and service. Firstly, I would like to apologise if our service hasn’t met your expectations. I’m aware that our Customer Success Director has reached out regarding your pricing concerns via email.
I wanted to address any concerns you have regarding the communication you have received from us. I wanted to highlight that our team have actively responded to your questions and concerns, and are happy to continue to do so, to help resolve any issues you may have. We look forward to continuing to help you.
We were using LoyaltyLion for 2 years. One day out of nowhere they decided to 2x our price. No communication, just updating our billing price to twice what it was. After using them 2 years, they have had zero improvements besides finally updating their UI. No new integrations. The only new tool they added was "Flows" and its behind a paywall. I would recommend you look into other companies who dont have shady practices like raising your price out of nowhere. I highly recommend Toki (buildwithtoki.com) as an alternative.
Thank you for taking the time to leave us feedback. We never want to feel like you’re not receiving a good level of service. Our VP has been in touch with you to share our terms and conditions and links to relevant information - we are waiting to hear back from you on this and are keen to resolve your concerns so please do get back in touch with us directly.
I recently installed the application for a new site. The application has many useful things. But I am hugely disappointed by the fact that if my store does not use a significant circulation language (English, French, Spanish) the program does not offer the possibility to do the translation yourself except for the amount of $10 per month, attention! every month not a single fee! (which would still be easier to accept) but why wouldn't it be free since I still make it and not the support team.
You disappointed me badly with this fee! It seems to me that you promote discrimination!
Thank you for taking the time to provide feedback. Our Onboarding lead is keen to connect with you regarding your experience so far and has been emailing you to help, but is yet to receive a response. We do use a third party for managing translations within the app, which is why it is a separate fee. If we could do this for free, we absolutely would. We are still keen to help turn your experience around and have a number of options available to you so please do get in touch either in response to our previous emails or at support@loyaltylion.com
En suosittele. Ohjelman päivityksen jälkeen mikään ei toimi. Käyttöliittymä asiakkaalle surkea ja vaikeakäyttöinen.
Thank you for taking the time to provide feedback. Our support team has been in touch regarding the issues you’re facing and we are waiting to hear back from you. We remain on hand to helping you solve any issues you are experiencing.
Have been trying to remove app from my store for days now and cancel my subscription. There’s no way to remove the app yourself with out the developer contacting you first . I’ve left several message with the app that I want to cancel my subscription and remove the app from my store but I’m being ignored . This app is very expensive over $400 a month and impossible to remove once installed . Shopify support is no help on this issue either . Please cancel my subscription and remove the app from my store .
Thank you for your review! one of our Key Account Managers will be in touch to assist you with this shortly! As per previous communication - as you are billed via Shopify, this will need to be cancelled with them.
Our team will assist you in resolving this! We apologise for any inconvenience experienced.
Scam! not recommended at all, I requested to cancel the subscription, and they charged me $499 after that. I will send a complaint to Shopify about that
Thank you for taking the time to provide feedback. I believe the $499 payment deducted was due as part of a contractual payment balance, although you have requested to cancel, the previous payment was outstanding and due.
I can see that you are working directly with one of our senior leaders to resolve any outstanding issues and assist in your cancellation from our service.
Terrible. My account did not work for 6 months. They never helped and no refund for it. They still have not responded to me.
Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. We are always there to help our customers.
I’ve shared this with the team and we will be reaching out to you shortly. Please do reach out support@loyaltylion.com as well if you need anything further.
Terrible support. Constant user issues and no one ever gives me a straight answer or are they even easy to get in touch with. Plus, the integrations they say they have are actually quite limited, and most require additional payment tier to use.
Hi Safari Ltd,
A member of our support team has reached out to help - we'd love to resolve these points with you.
Thanks
We paid a premium for their best plan and highest level of implementation help. Unfortunately the program is still not working and the message I just got from customer service was: "we are UK based and it is now Friday evening, therefore the developers will not be able to do this until after the weekend."
I do wish that I could cancel the plan and get my money back. Unfortunately I was foolish enough to pay for a year upfront.
The tragedy is that the platform really does show some promise--the failure is mostly with the support staff and how they deal with issues, and the lack of support outside of UK business hours.
We're sorry that you haven't had a positive experience with our support team. I can see that your site is active and looks fantastic! We have taken your comments on board and will work to make our support more readily available for all of our merchants. As always, if you require any assistance, please let us know.