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Really happy with the support I receive from this platform. Even when I feedback things that could change they really do listen and make changes. It has really helped us increase our returning customer rate and their development team is second to none. We have a wonderful account manager Anusha who has been on hand every time we have needed something. No matter it being big or small.
Great loyalty program!
Thanks for taking the time to leave us a review. It's great to hear that our team is open and willing to take on feedback - we're always open to making changes and improvements that our customers are looking for. It's also wonderful to hear that making these changes and improvements has helped increase your returning customer rate. We will also be sure to pass on this fantastic feedback to Anusha, who will be very pleased to hear this. Please feel free to continue to forward any thoughts and feedback to us, we're always happy to listen.
Our store has benefitted greatly from LoyaltyLion! The integration of loyalty programs and gamification elements like badges and leaderboards has significantly boosted customer interaction. We’d also like to thank Sathiya and the tech team for their excellent support—they were fast, helpful, and on point. Highly recommend!
Thanks for taking the time to leave us a review. We're so pleased to hear that your customer interaction has significantly increased due to our features. We'll be sure to let Sathiya know that you appreciated his support - it's great to know that our team have been able to help you quickly and easily. We're always happy to help, with anything else you may need!
Does what we need it to do so far. We had a specific request that we needed help with and Sathiya was able to assist and get done quickly.
Thank you for leaving us a review. It's wonderful to hear that Sathiya was able to help you quickly and easily, we'll be sure to pass on your feedback to him. Feel free to reach out if there is anything else we can help you with.
Let me start by saying Freya, our onboarding manager, is absolutely incredible to work with! She always goes above and beyond to make sure you're taken care of. The program itself has great features and is easy to understand and customize. Anytime I've needed anything or had a question, I was always met with kindness, professionalism and a solution. Again, thank you Freya, along with the team at Loyalty Lion, for an awesome experience. I look forward to working with them in the future and I would highly recommend them to anyone wanting to start a loyalty program!! 10 stars!!
Thanks for taking the time to leave us a review. We're so pleased to hear that you've had such a wonderful experience with Freya - we'll be sure to pass this feedback on to her. It's fabulous to hear that the program's features and its ease of use has been helpful for you. We're also so pleased that our team's kindness and support with answering questions has been greatly received, we're sure they will be pleased to hear this too! We look forward to supporting you throughout your loyalty journey with us!
The onboarding process was a piece of cake with the support of Libby White and her team! What could have been an overwhelming process was made easy with the team's very clear communication during the process and the checklists they provided kept it all very organized. Loyalty Lion is very user friendly and we were able to customize the great emails they setup in Klaviyo. Libby was there every step of the way with any questions I had and we just recently launched and are excited to see all the ways that this program supports our customers and our revenue.
Thanks so much for taking the time to leave us a review. It's great to hear that Libby and the team have been able to offer you great support - we'll be sure to forward your feedback to the team. It's also great to understand how smooth the process was made by our team, and how great communication helps keep everything organised and smooth. We're always happy to help with anything else you may need, on your loyalty journey with us.
Easy onboarding and setup! We love the seamless free products. We do wish the platform had more custom abilities with customer profiles.
Thanks so much for taking the time to leave us a review. It's great to hear that you love our Seamless Free Product rewards - we love them too! Thanks for your feedback regarding enabling more custom options for customer profiles, we'll be sure to pass this on to our team. Let us know if there is anything further we can help you with.
Great review platform and excellent support to go with it! We've seen great results and insightful tips calling out areas where we could improve which is above and beyond as far as I'm concerned seeing that LL doesn't make extra revenue on them. Highly recommend.
Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you've found LoyaltyLion valuable and that the insights provided have been beneficial to your business. Please feel free to reach out if there's anything more we can do to assist you.
Great to work with! Any questions I have, Duraan is there to go the extra mile! Very happy with the consistent service throughout the year we have had Loyalty Lion on our website. Thank you.
Thanks for taking the time to leave us a review. It's wonderful to hear that Durran has been helpful and is always willing to go the extra mile - we'll be sure to pass on this feedback to him! We're also so pleased to hear that our team have been able to provide consistent service this year - we're sure they'll be so happy to hear this!
Loyalty Lion is very user friendly and has helped increase our retention. My only complaint would we that we cannot schedule campaigns.
Very happy with the support from Libby. It’s a powerful loyalty platform that is allowing us to offer our customers a greatly enhanced experience. If you use Shopify and Klaviyo, Loyalty Lion is your loyalty tool for your customers.
Thanks for taking the time to leave us a review. We're so pleased to hear that Libby has been able to offer you great support during your time with us - we'll be sure to pass on this feedback to her. It's great for us to understand how LoyaltyLion is adding to your customer experience, and how it sits well with the other integrations you are working with. We're very happy to continue to help with anything else you may need!