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Great experience with LoyaltyLion, team is super reactive.
Thank you for taking the time to share your review, our customer success team is always on hand to help!
Loyalty Lion is exactly what we needed from a rewards program - offering currency conversion, as well as many other features which their competitors could not. From sales to onboarding with Jason (who's fantastic, by the way), we've been incredibly well supported in bringing our dream loyalty program to life. It's become a great asset to our company and the response of our customer base has been phenomenal.
Thank you for your review, we are delighted to hear you are happy with your program and the support you received, whilst the response from your customers has also been so positive!
Jason was very helpful during our onboarding process. The platform was easy to integrate with our tech deck. I do wish there were a few more actions pre-built and didn't require custom dev from our team. You can only connect to one Attentive account so we can't offer points for SMS sign-ups for other countries.
Thank you for taking the time to leave us a review, we are happy to hear that Jason has provided you with all the help needed during the onboarding process. We're sorry it wasn't the smoothest experience you've expected, we've made a note of your feedback and passed this over to our product team!
Customer support was excellent! Sathiya managed to resolve our issue very fast. I appreciate the quick responses and patience. Thanks again for your help!
Thank you for your review! We will pass this onto Sathiya to directly
It has been a flawless experience! Very happy to be working with Hannah Yaffe on our site, she has been so resourceful and attentive to ensure all things are running smoothly. On top of that, she has gone above and beyond to propose ways to improve our current program and educate on us on all the features of loyalty lion.
Thank you for your 5* review, we are delighted to hear you are happy with our program and the support you've received from Hannah!
Loyalty Lion was a great find for us! The team is insightful and thoughtful with their directions in strategy and program development. The platform seamlessly integrated within our Shopify store and was a low lift internally as a result! We are thankful to have them as an extension of our team.
Thank you for your review, we can’t wait to see your programme progress!
We love working with the Loyalty Lion team! Their platform is easy to use and their team is super helpful and great to work with.
Thank you for sharing your positive experience with LoyaltyLion, we are happy to hear you are enjoying using our program and collaborating with our fabulous team!
Our Account Manager, Hannah, has just conducted a thorough QBR - outlining performance since launching the programme and ways we can improve our success. I look forward to seeing performance ramp up over the coming months when we move into our second quarter, and see the impact the programme has on LTV.
Thank you for taking the time to share your feedback. We are happy to hear that Hannah has provided you with meaningful insights and advice, and we look forward to seeing the positive impact this will have on the performance of your loyalty program.
Sathiya was super helpful and informative - thank you! Appreciate the quick responses and knowledge of the platform.
This is great news! Thank you for your review - we will pass this onto Sathiya directly
Sammy Newton has been nothing short of extraordinary in our onboarding process. He's been so patient and guiding through our process. He's been proactive in checking in on our launch progress and has been so helpful in answering ALL the many questions I threw at him. We also restructured our program in the middle of launch and he was super helpful during everything. He's been such a pleasure to work with too!
Thank you for taking the time to leave us a positive review, we are so delighted to hear that Sammy went above and beyond during your onboarding process!