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DON'T DOWNLOAD THIS APP!! CUSTOMER SERVICE IS GARBAGE AND DISMISSIVE. PREDATORY APP
We're sorry to hear that you've had this experience. This certainly isn't the level of service we aim to provide. We've reached out to you directly to better understand your concerns and see how we can help resolve them, and we're currently awaiting your response. We appreciate your feedback and hope to have the opportunity to make things right.
This apps works great until I noticed that their SDK causing performance throttling. They have added their Font inside the SDK, and this is impacting performance issue. There is an option to that you can disable custom fonts in SDK but it is actually not working. I have address this to support and they told me that this feature is not available for Free users. Basically they are slowing your website if you are not Paid customer. They are misleading their Free tier and false advertise about their Tier features. dissapointed.
Thank you for taking the time to leave your feedback. We’re currently in active conversation with you via support to address the concerns you’ve raised.
To clarify, we do not degrade performance for Free plan users in any way. The LoyaltyLion widget is designed to be lightweight and easy to install for free plan businesses starting out, and this is the first report we have received regarding a performance issue related to font loading.
We’re exploring options to hide the "disable font" setting that aren’t applicable to the Free plan.
We appreciate your feedback and are committed to improving the experience for all merchants. If you have any questions about this, our support team is always happy to help.
Have been using the app for years and was satisfied, however the price increases are outrageous and there's 0 chance that i would pay them $200 a month when we have been on a free plan for ages. The Predatory price increase is insane, time to find a new loyalty program that will be loyal to its users.
Hi Jon. We have reached out directly by email to see how we can help resolve this for you. Our free plan is available for stores processing up to a specific number of orders. It's great to see your store is doing well above the order threshold for our free plan and we're happy to move you on to the right size plan for your requirements, which will also come with additional features to further support your business growth. Please respond to our email so we can help
The app works well; however, the price increases have become ridiculous in the past few years, 20% price increase year over year for the "custom plans", it wasn't used to be like that, it got especially worse in the past 3 years. So, if you install the app with a custom plan expect serious costs increases year after year.
Thank you for your review and for sharing your feedback. We’re glad to hear that the app is working well and driving a positive impact for your business. Whilst we do ensure our pricing is competitive and reflects the value of our product, we never want a customer to be unhappy with the changes. A member of our Account Management team will be in touch with you shortly to discuss your concerns. Many thanks
The customer service once you have the app installed and are paying them the monthly fee is non existent. I joined in October 2023 - they pulled a price of $583 per month out of the air, after having asked me what my monthly turnover and AOV was.
Now that they have joined the App Store I see that I am being over charged. Not only that but during the on boarding call I took the advice of their staff member - he forgot some crucial details and I cannot get anyone to fix it. So basically I have sent 10 emails with no response whatsoever and I have to now disable the Loyalty on my business.
If they do not respond in the next few hours I am deleting it - even though from previous reviews I have read they make this next to impossible also. So my advice is stick to Smile.io. I wish I had.
Thanks for taking the time to review our product and service. Firstly, I would like to apologise if our service hasn’t met your expectations. I’m aware that our Customer Success Director has reached out regarding your pricing concerns via email.
I wanted to address any concerns you have regarding the communication you have received from us. I wanted to highlight that our team have actively responded to your questions and concerns, and are happy to continue to do so, to help resolve any issues you may have. We look forward to continuing to help you.
Very expensive app which does not do justice to the spend. It shows you how much the member spend, but it does not say anything about the costs you are putting in, so you really do not know if it paying off unless you do the detailed calculation yourself.
AND; worse of all -it is impossible to cancel! I try to cancel, get a error message on the page in the app several times, contact the support, they say somebody will help you and then you hear nothing more. And the next payment is due. Very little trustworthy, I would even call it a scam. Stay away!
Thank you for taking the time to provide feedback. I understand one of our Account Managers is working with your team directly to resolve the issues and support you moving forward. Please let us know if we can support in any other way.
En suosittele. Ohjelman päivityksen jälkeen mikään ei toimi. Käyttöliittymä asiakkaalle surkea ja vaikeakäyttöinen.
Thank you for taking the time to provide feedback. Our support team has been in touch regarding the issues you’re facing and we are waiting to hear back from you. We remain on hand to helping you solve any issues you are experiencing.
I recently installed the application for a new site. The application has many useful things. But I am hugely disappointed by the fact that if my store does not use a significant circulation language (English, French, Spanish) the program does not offer the possibility to do the translation yourself except for the amount of $10 per month, attention! every month not a single fee! (which would still be easier to accept) but why wouldn't it be free since I still make it and not the support team.
You disappointed me badly with this fee! It seems to me that you promote discrimination!
Thank you for taking the time to provide feedback. Our Onboarding lead is keen to connect with you regarding your experience so far and has been emailing you to help, but is yet to receive a response. We do use a third party for managing translations within the app, which is why it is a separate fee. If we could do this for free, we absolutely would. We are still keen to help turn your experience around and have a number of options available to you so please do get in touch either in response to our previous emails or at support@loyaltylion.com
Have been trying to remove app from my store for days now and cancel my subscription. There’s no way to remove the app yourself with out the developer contacting you first . I’ve left several message with the app that I want to cancel my subscription and remove the app from my store but I’m being ignored . This app is very expensive over $400 a month and impossible to remove once installed . Shopify support is no help on this issue either . Please cancel my subscription and remove the app from my store .
Thank you for your review! one of our Key Account Managers will be in touch to assist you with this shortly! As per previous communication - as you are billed via Shopify, this will need to be cancelled with them.
Our team will assist you in resolving this! We apologise for any inconvenience experienced.
Terrible to work with. The fees are opaque and they increase them without notice 20%-30% year over year. Customer service and account management is useless, when it's not arrogant and dismissive.
