Valutazione complessiva
4,6
Numero di recensioni per livello
  • Il 80% delle recensioni ha 5 stelle
  • Il 10% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 3% delle recensioni ha 2 stelle
  • Il 6% delle recensioni ha 1 stelle
2 marzo 2021

When Is signed up they said someone will help me install, none of that happened, and the chat is also not very helpful :-( The app itself very good but the support not very!

OrchidRepublic
Stati Uniti
4 mesi di utilizzo dell’app
LoyaltyLion ha risposto 3 marzo 2021

Thank you for taking the time to leave us a review. We are sorry to read this, a member of our Support team has been in touch over email so please check your inbox as we'd love to resolve this

13 maggio 2023

Lack of customer support. Super slow response time on live chat. Tried to get a hold of someone to help us get set up for a few weeks now. Few calls of mine scheduled on their calendars were cancelled on their end. We just want to cancel and still haven't gotten a hold of anyone. Horrible, just horrible. Yotpo has the same features at half the price. Can't wait to be done with loyaltylion app. Hopefully this negative review gets them to get in contact with me to help with cancellation.

WAMA Underwear
Stati Uniti
3 mesi di utilizzo dell’app
LoyaltyLion ha risposto 17 maggio 2023

Dear WAMA Underwear,

Sorry to hear you have had a bad experience. Our Account Management department have sent a number of calendar invite links to your team to book in some time to discuss the initial upgrade you enquired about and then to discuss the cancelation request logged.

I believe someone on your team had originally booked a call in with the outbound sales team (responsible for new customers) but as you are an existing customer - this call needed to happen with the account management team (responsible for existing customers). This is why the scheduled call was cancelled, As highlighted we have sent a number of requests for a call since then.

Please respond to our latest email so we can help rectify the issue.

11 febbraio 2017

What a stupid app
I deleted app but I still see the widget on my shop
Stupid app...

Dinophia
Stati Uniti
Circa 2 mesi di utilizzo dell’app
LoyaltyLion ha risposto 9 aprile 2019

Hi there, we're sorry that you found our app difficult. If you still having issues removing the widget you can follow the instructions here. (https://help.loyaltylion.com/account-management/shopify-uninstall-loyaltylion)

5 aprile 2017

It sound like this is the best app ever, but think again.
You have to pay for almost everything. I even asked their support team what the price would be since its not clear, but "it depends on how many sales you have" she told me. She then said that it was free until i got a larger number of sales. Shortly after this i saw that i cant use anything without paying for it. I feel cheated!

Snerten Snelle
Norvegia
22 giorni di utilizzo dell’app
LoyaltyLion ha risposto 9 aprile 2019

Hi there, we're sorry to hear that our pricing structure wasn't clear. We base our pricing on the number of orders to make sure you only ever pay for the members that are shopping at your store each month. We also offer a free plan that you can add optional extras to from $5/month. More information on pricing can be found here (https://loyaltylion.com/pricing#features), and on our enhancements here (https://help.loyaltylion.com/en/articles/1965569-shopify-free-plan#what-are-the-paid-add-onsenhancements).

3 novembre 2018

Just getting started. Kind of fishy we have to leave a review FIRST. Before using the product. But this is how MLM SCAMS start....

Loved by Lilly
Stati Uniti
17 giorni di utilizzo dell’app
LoyaltyLion ha risposto 9 aprile 2019

Hi Loved by Lily! Sorry that you found it fishy to leave a review after our initial set up. We wanted to know your thoughts on our set up process. :)

11 maggio 2023

Not a great start. We have installed the app and we are stuck on the onboarding screen which we cannot switch off. There is no "x" or "close" button. Chat support exists but they are replying very slowly and unwilling to help. It has been the second day of "using" or even not using the app and we cannot do anything.

TruClothing
Regno Unito
5 giorni di utilizzo dell’app
LoyaltyLion ha risposto 17 maggio 2023

Hi TruClothing!

Thank you for your feedback, we are sorry to hear you are having a negative experience with LoyaltyLion.

The reason for seeing the onboarding screen which is stopping you from moving forward is due to exceeding the allotted order volume limit for the free plan (800 orders).

We are actively trying to engage with you on the situation and hope we hear back from your team soon so that we will be able to support/assist further

19 maggio 2021

I couldnt switch off their widget from my website so i contacted the chat support. No one was in the chat. After ONE HOUR of waiting support contacted me back. They say "free plan" but if you want to switch on/off their widget you have to join advanced plan (699$/month) or plus plan (1500$/month). AMAZING!

Eroke - Made in Italy
Italia
1 giorno di utilizzo dell’app
LoyaltyLion ha risposto 26 maggio 2021

Hi Eroke team, thanks for taking the time to leave us your review! Whilst we can always support in un-launching the program for you, we don't suggest toggling this on and off once you're launched as this can impact your customers' ability to earn points and interact with the program on the whole. Your feedback is really valuable to us and so we've taken this back to our Product team to consider how we could support this in the future ✨ LoyaltyLion team

31 marzo 2020

This app is great but doesn’t allow you to have a link inside the menu like almost pretty all app... they charge you 150$/month usd to have this option!!! Wich is super high... if your looking for great app available in french but expensive that’s the one!..
For me it’s 50/50
I mean ... app works really great and it’s available in french wich is not that commun ...
but i don’t like widget on page and 159$ to get a link it’s on my opinion super high...
pretty much all app will do it for you for no penny more!!! So for me it’s a big no just for that... if they allowed me toget a link tho i would of pay 50$ for sure... it’s worth it for the app and easy to customize!
It’s on your hand... i hope ill help many people with my honnest review:))

TroisPetitsLou
Canada
Circa 16 ore di utilizzo dell’app
LoyaltyLion ha risposto 1 aprile 2020

Hello TroisPetitsLou,

Thank you for your review!

Please note that there is no need to upgrade to our Small Business plan for just one feature, we offer a range of enhancements that you can pick or choose from to suit your budget. Regarding your request to have a link to the panel in a menu, this is a great suggestion! I have sent this to our product team to consider. A member of our team has also reached out to you via email to assist with your request.

Do get in touch with our support team if you have any further questions.

Kind regards,
Sophie Arnold
Customer Success Specialist

4 settembre 2019

Messy. Not user friendly. Now I have to delete the app, but the widget is still in my store. Very annoying

Bamboo Mi
Canada
Circa 15 ore di utilizzo dell’app
LoyaltyLion ha risposto 5 settembre 2019

Hi there,

I'm sorry to hear this, one of our support team members has reached out to help.

Kind regards,

Caitlin

30 maggio 2019

If I could I would give Zero. The app do not have the option to uninstall. I hope no one falls in the same problem I had. Terrible experience.

GC Beauty
Brasile
Circa 10 ore di utilizzo dell’app
LoyaltyLion ha risposto 31 maggio 2019

Hi there, sorry to hear that you had a negative experience with LoyaltyLion - one of our team will be in touch to help ASAP.