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Great tool for my website
jerseychamps.com
We used this app for about over a year, they have basic reward features with old technology and limited features. This is NOT the best reward program within the Shopify app store. Their tech is really lagging and its really old school and a bit basic. I also did not like support either, they try to tell you what to do. Not a good experience and I have switched to a much better program for our stores rewards that is more modern and has a better system.
"Hi there, thank you for your feedback. We hope your rewards programme is doing well!
We just wanted to check in as we have been focussing a lot on our product over the last few years and we've developed some awesome features that will engage your customers. If you're interested in knowing more, drop us an email on support@loyaltylion.com. "
Great app, very good overall service. Helps you retain and engage clients in an exceptional manner..
Thank you so much for your review 😊. We are really happy to hear that you are seeing positive results retaining and engaging clients with LoyaltyLion🦁
We have only recently signed up for Loyalty Lion and so far I have been nothing but impressed with the platform, integrations and the service. Our implantation partner Jonathan has been so incredibly helpful in ensuring that we are utilizing best practices but also that the program aligns with our brand values. We spoke to a lot of loyalty programs before moving forward with LL and we are so glad that we chose them as our partner. 10/10 would recommend.
We want you to know how much we appreciate your review. Our staff works hard every day to give you the best dining experience possible. I’ll make sure to share your feedback with them. They’ll be thrilled to know their hard work has paid off.
Our experience with LoyaltyLion has been great. We were new to loyalty programs in general and the team provided exceptional assistance in setting up our program. Since the implementation of the program, we’ve received ongoing support, recommendations, and new product offerings, particularly driven by our rep Hannah, which has been invaluable in optimizing our program and driving its growth.
Thank you for your review! We are glad our support has lived up to your expectations, we will pass this feedback directly to Hannah!
We are still in the onboarding process but are very happy with Loyalty Lion thus far. Jonny has been very helpful and super flexible in scheduling to ensure that all our needs are met and questions answered.
We are so happy that you enjoyed your experience with our onboarding team! We appreciate the great review and look forward to continuing our relationship.
Update: They made it so you can update the users Tiers. AMAZING! Just please make it possible where we can edit a customer's email address and you would be the perfect fit! (Also a Zapier would be a great option)
I have no idea what these people are talking about as far as bad reviews are concerned. There is only 2 issues worth mentioning but NOT worth not going with them. The issue that you cant LINK them to the pop up (most all others do but you can link to a website its div'd in - so its ok) and the biggest one for me is you cannot edit the group the person is in or tier but this seems like this is coming in time. Couple little tweaks here and there (fixing what it says on the referral screen so they see what their reward is for doing it). THEIR CSS customization alone is worth $500 a month! A+
Now neither of those persuade me from going anywhere else. For multiple location, and multiple accounts THIS is the answer. And they replace online as well so its an all in one solution. The pricing isnt bad either when you factor in WHAT you would pay for for 2 different platforms cause nothing else links the 2 together. Appcard is a HUGE rip off, HUGE. These guys do everything they do plus a lot more. Sweet-tooth is very selective on what they implement; and even then its nothing worth going to them over these guys. All the competition base it off of HOW many customers while LL bases it off of how many ORDERS. Just an amazing platform and would def recommend to anyone looking for a great all in one.
UPDATE: They said someone would get in contact with me but no-one has and it been 10 days since I left my review. I'm now deleting the app in favour of a store credit/gift card app where the support team actually respond to you ;)
ORIGINAL REVIEW: Cannot justify the cost vs ROI! Our customers don't seem to redeem their points even when we make it really easy for them - Expensive and really hasn't changed much over the years in terms of the general look and feel. I've lost hope with rewards systems after this.
Hi PurrfectlyYappy!
We're sorry to read your update, a member of our team did reach out to you with the offer of a call to review your program on 22 July at 3.44 PM BST via email. We would still love to speak with you, if you’d still like to speak to us. We've just sent another email to you today.
Thanks,
LoyaltyLion
I love this app, better than the S loyalty system. One major reason is this app can be totally customized and internationalized. Also the whole design is more comprehensive.
A function missing in this app is the importing function. But their is very responsive, and they promise they are working on imputing function.
Best app we've purchases yet! Our customers love it and it's SO user friendly. Amazing customer service too! They're always there to help & check in often, as well.