レビュー (640)

総合評価
4.7
評価レベルごとの件数
  • 評価の81%は5つ星です
  • 評価の10%は4つ星です
  • 評価の1%は3つ星です
  • 評価の3%は2つ星です
  • 評価の6%は1つ星です
2017年9月4日

Great product and usefull, really a great tool to get your site being visited

Trevs Cycle Shop
ニュージーランド
アプリの使用期間:14日
編集日:2023年1月2日

Do NOT waste your time or money. OR just stick to the FREE version and fully test it for 6 months before upgrading. This company has overcharged me $187 since April, a total of $1683. A refund was finally provided in December, months later.

Customers are confused on how to use loyalty points, and the entire program has been a much bigger headache than ever anticipated. They make it seem extremely simple to customize and set up during the sales process, but once you sign the contract, you quickly realize that you will need to hire a web developer to make such customized changes. They will not assist you with the customized changes.

After the initial onboarding, you will never hear from support again, regardless what plan you are on. Our plan was $720 a month, complete waste of money. You are only attracting people who want things for FREE. Our loyal customers will be loyal regardless whether they earn points/rewards.

STYLES BY SOMA
アメリカ合衆国
アプリの使用期間:10ヶ月
LoyaltyLionが返信しました 2023年1月9日

Thank you for taking the time to provide your feedback. I’m so sorry to hear you had a frustrating experience. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. We have looked into the issue and believe we have a resolve for this isolated incident. We hope that this incident doesn't stop you from giving us another chance. We've located your details and we're getting in touch now to solve any issues you may have.

2016年11月2日

The program has it's issues. We've set it up so that each month, all of our reward members get an automatic email with an update on the total points he or she has along with the points obtained in the past month. Well we did an audit and it appears that every single customer of ours received "0" (zero) points in the past month and that info was conveyed in each email sent to each individual. It's upsetting because this kind of wrong information sent out to every one of our customers leaves a bad experience and negatively affects our brand. We even had some customers sending us upset emails. Hopefully these guys get their stuff together!

Urban Juice Press
カナダ
アプリの使用期間:10ヶ月
LoyaltyLionが返信しました 2019年4月9日

Hi there, we're sorry to hear about your bad experience with LoyaltyLion. We just want to clarify that this was a result of an error that we have fixed so will not happen again. If you want to find out more information on our loyalty emails and how we have set them up, you can find it in our Help docs here. (https://help.loyaltylion.com/)

2016年10月13日

Great customer support and the app is superb... a perfect combo! Our shop allows customers to buy vinyl records online and loyalty points are proving to be an essential tool for growing our business.

Vinyl Lovers Unite
アメリカ合衆国
アプリの使用期間:13日
2019年3月20日

Must-have app for your store. My store is very new but i've added loyalty to separate myself from other new stores that are similar. Can work well as an affiliate scheme too, which can save you a bundle in marketing costs.

Dwayne

Keep Watch
イギリス
アプリの使用期間:13日
LoyaltyLionが返信しました 2019年4月16日

Thanks Dwayne! Making sure brands can differentiate is a goal very close to our hearts so really pleased to hear we're helping you to achieve that :)

2016年11月4日

I've been really impressed with this App to date. In particular the customer support is proactive and very present (not on line chat but available straight away on the phone). A flexible and well considered app.

Highland Munchie Company
イギリス
アプリの使用期間:13日
2022年10月27日

Incredible app and customer service by Luana superresponsive and enchanting. Very happy so far with the help instalating it and the results. Heads up to Oscar of the sales team.

Velites
スペイン
アプリの使用期間:13日
LoyaltyLionが返信しました 2022年11月30日

Thanks for your great review of our platform. We’ve passed your kind words on to our team. The Onboarding and Sales teams are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience.

2020年8月20日

Working with this app actually worth a lot. They save my team's time and reduced complains. Thanks a lot

Hazel Kitchen
アメリカ合衆国
アプリの使用期間:13日
LoyaltyLionが返信しました 2020年10月23日

Thank you so much for your kind words about LoyaltyLion 🦁 we are so happy to hear you are enjoying the platform! 😀

2018年9月5日

I used this app to set up loyalty program for my new store. I'm glad it seemed very easy to set up and it has a free plan which is good for me since my store is new.

EM Fashion Trends
アメリカ合衆国
アプリの使用期間:13日
2021年10月2日

I used this app for about 9 months but the results were not what I expected. In fact I just added two extra costs, one was the cost of the discounts I offered to my customers constantly and the other was the cost of the app. I think that you can offer much more to your customers without the second additional cost, investing in the improvement of the whole customer's experience. In fact, by using an app like Loyalty Lion you don' t increase the loyalty of your customers, but you only attract customers who are only interested in getting rewards. And that is not the definition of loyalty. Finally, while I had already uninstalled the application from my Shopify account, I saw a €10 charge because I had to go to the app page and uncheck the language customisation option which were located in the seventh tab (FOR AN APP I DO NOT USE ANYMORE).

Enallaktiko.gr
ギリシャ
アプリの使用期間:9ヶ月
LoyaltyLionが返信しました 2021年10月16日

We're very sorry to hear that you didn't get what you expected from the program, we wish you the best with your customer retention strategy going forwards.

Regarding your subscription charges, our team did investigate these internally but was unable to find any attributed to your account. If you would like to discuss this further (and any refund), please feel free to reply to our outreach email and we can resolve this shortly.