LoyaltyLion Rewards & Referral , 571件のレビュー
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The app experience is not bad, it's just not designed for a small business just starting up from a finance perspective. Their automated emails reminding customers about points are a necessity but it is an enhancement that you have to pay $59 a month for. I had to find another alternative because the customers were accumulating points and it just sat there and it's too much work to do it manually.
Good luck trying to cancel any part of this service! I still haven't figured it out. Worse than pulling teeth and very frustrating.
Hi dOSA Natural Skin Care Products,
Sorry to hear about this issue, I have been in contact with our Customer Success team and they have reached out to you regarding solving this issue.
Please let them know if they can help any further.
Kind regards,
Caitlin
I guess it's great for someone who doesn't want a lot of control over their customer lists. Or maybe if you're just starting up. We've had a customer list with rewards for 5 years and trying to import existing customers and their points - with everything having to be sent to Loyalty Lion first - not even being able to delete a customer. That doesn't work for us.
Hi there, thank you so much for your feedback! We understand why would want these features and we are looking at ways to implement them. At the moment, it is not possible to import customers without fixing them in Shopify, we also cannot delete customers unless it's done through Shopify either (however you can block them). You have highlighted points that have been raised before and rest assured, we are working on them.
There are better apps for free and the pricing is ridiculous although customer help is on point and very fast
Hey E&X Team,
Thank you for taking the time to leave us a review - we're really grateful for your feedback! Whilst we do offer a number of paid plans, we also have a free plan which allows you to start small and incrementally add paid features only as you need them. Feel free to try this out and reach out with any questions you might have - we'll be happy to help! ✨
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Claims to have a free plan. Lures me in, wastes my time, then I notice there are hidden costs. Each major feature cost extra $10/month. And all that talk that they want to grow with your business.
Hi there, thank you for your feedback. Sorry that the features you wanted were not included in our free plan. We can only offer our most basic features for free as all of our merchants require development work on our side.