리뷰 (622)

전체 평점
4.6
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2019년 1월 29일

Very tricky - you have to pay for everything. It seems like it would be an amazing app but then you have to pay just to add it on a page, to send an email, to update clients. What a waste of a couple hours of setting it up. So upset!

Bloomiss Naturals
캐나다
앱 사용 기간 대략 5시간
답글 LoyaltyLion개 2019년 4월 9일

Hi there, we apologise that our pricing policy was not clear during your sign up process. Our free plan is available to ensure that all stores can benefit from a loyalty program. Our free plan allows merchants to offer rewards and their customers to earn points through our Loyalty widget and panel. You can also manually email your customers by exporting their data easily. We also offer enhancements from $5/month to allow merchants without a large budget to customise their program as they like. We're sorry we didn't meet your expectations, but we have noted your comments and will work to make our pricing structure clearer. Here is an article on our Enhancements from our Help Documents - https://help.loyaltylion.com/account-management/shopify-enhancements

2016년 9월 27일

Looks great. Easy integration and simple to follow steps to fine tune for your site!

Iconic Cloth
영국
앱 사용 기간 대략 1시간
2019년 5월 3일

Extremely fishy!!!
Every "comma" we may add will come with extra payments.
Before anything else, before starting to translate or anything, check this page of them and see the prices they will ask for stuff.

https://help.loyaltylion.com/account-management/shopify-enhancements

Bem Estar Essencial
포르투갈
앱 사용 기간 대략 2시간
답글 LoyaltyLion개 2019년 5월 8일

We’re sorry to hear you didn’t have a good experience with our pricing structure - our enhancements are designed to enable stores on the free plan to add additional loyalty functionality one feature at a time, without having to move up on to one of our paid plans. I'll be in touch to provide further support!

Lottie (LoyaltyLion Customer Success)

2016년 8월 28일

great app ,love it ! but the price is too high for the features that i wanted

Hourey
캐나다
앱 사용 기간 대략 1시간
2021년 1월 20일

Misleading information on pricing. eg. 'Stores on our free plan can send customized loyalty emails'. This is extremely unhelpful if you are then charging 59$ for this 'enhancement'. Better transparency on pricing before install, please!!

WALLAROO
영국
앱 사용 기간 42분
답글 LoyaltyLion개 2021년 1월 25일

Thank you for taking the time to leave us a review!

Our free plan allows you to start small with our core features and add individual paid features such as emails only as you need them. We give every store that signs up a free trial so that you have the opportunity to use these features before choosing to add them to your plan.

However, being as transparent as possible is really important to us here at LoyaltyLion and so I've passed this really valuable feedback along to our Marketing team to discuss how we can strive to be even more transparent for the future 💫

2020년 2월 11일

They force you to make it live on your website before you can fully test and understand their interface. Once you install you realise you pay for everything including some "enhancements" ranging from $5-10 that to me are standard features that make it useable. Don't force making it live from the get go before the customer can fully understand your product and be transparent about your prices and you might have something

Cablesmiths
오스트레일리아
앱 사용 기간 23분
답글 LoyaltyLion개 2020년 2월 11일

Hi Cablesmiths,

Sorry to read your update, a member of our support team has responded to your chat message and we'd love to chat this through with you.

Thanks
Fiona

2017년 1월 9일

Claims to have a free plan. Lures me in, wastes my time, then I notice there are hidden costs. Each major feature cost extra $10/month. And all that talk that they want to grow with your business.

Vikingjewel
영국
앱 사용 기간 20분
답글 LoyaltyLion개 2019년 4월 9일

Hi there, thank you for your feedback. Sorry that the features you wanted were not included in our free plan. We can only offer our most basic features for free as all of our merchants require development work on our side.

2019년 6월 12일

Zero Point if i can....So disappointed...the pricing is not transparent, and you have to pay for everything. Compare to others apps with a same feature this apps is so expensive than others. Uninstall...thank you

Softlens Queen
인도네시아
앱 사용 기간 14분
답글 LoyaltyLion개 2019년 6월 26일

Hey! Really sorry to hear that you didn't find our pricing transparent. With the free plan you are able to set-up a loyalty program that allows customers to collect points for certain activities (make a purchase for example) and then reward customers with money off vouchers. The free program also includes various administrative controls to help you run the programme. One of our support team has reached out to you to get an understanding of which additional functionality beyond the above you were looking for to see whether we can help.

2017년 7월 21일

Pricing is not clear. I don't trust companies that are not transparent with their pricing.

Kadence Collection
미국
앱 사용 기간 7분
답글 LoyaltyLion개 2019년 4월 9일

Hi Kadence collection, we apologise that our pricing structure wasn't clear. We've updated our pricing plan lately which you can view here (https://loyaltylion.com/pricing#features) and a list of enhancements for our free plan here (https://help.loyaltylion.com/account-management/shopify-enhancements). Hope this helps!

2021년 6월 10일

Irresponsible support. Signed up for an onboarding support meeting, woke up early because of the differences in time zones and guess what? nobody came.
I wanted to pay more for the better service. but looks like you pay extra here for nothing

99Jersey
미국
앱 사용 기간 2분
답글 LoyaltyLion개 2021년 6월 11일

Hi 99Jersey team, thank you for taking the time to leave us a review.
We sincerely apologize for missing the meeting you booked with us. We have investigated this and it looks like there was a mix-up with calendars. A member of our team has reached out over email to rebook the call with you so please check your inbox. We hope to speak to you soon.