리뷰 (639)

전체 평점
4.7
평점 수준당 개수
  • 평점의 81%가 별 5개입니다
  • 평점의 10%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 3%가 별 2개입니다
  • 평점의 6%가 별 1개입니다
2022년 3월 29일

I'm constantly disappointed with the lack of customer service. Any issues I have takes DAYS to get sorted. Really poor customer service department. I'll be leaving this app as soon as I find a suitable replacement.

SUPERCELLS
오스트레일리아
앱 사용 기간 거의 4년
답글 LoyaltyLion개 2022년 8월 1일

I really appreciate you taking the time to share your experience with us. I’m sorry to hear that you were dissatisfied with our service and would like to further follow up ...

2017년 6월 9일

I really loved the look & feel of this App - but I too found the pricing very deceiving! I believed that with my small bus I could use it for FREE or at least at a minimal cost & over time when I reached the 400+ orders per month I could afford to pay for the features I wanted. Then after setting it all up & promoting it to my customers I realized I would need to pay quite a bit of $$$ each month ...

Simple Pleasure Designs By Jennifer Fehr
캐나다
앱 사용 기간 3년 초과
답글 LoyaltyLion개 2019년 4월 9일

Hey there, thank you for your feedback. We do offer a basic free plan, however we are unable to provide all of our features on this plan. We have worked hard to ensure that ...

2018년 11월 19일

Was excited when we started using this, but then it does not offer what we did compared with its competitors. This is also getting so much spam accounts.

Furry Feline Creatives
미국
앱 사용 기간 대략 2년
답글 LoyaltyLion개 2019년 4월 9일

Hi Furry Feline Creatives, sorry to hear that you are getting a lot of spam accounts. We do have some advice on avoiding these if this is still an issue? Feel free to get in ...

2016년 8월 27일

We used this app for about over a year, they have basic reward features with old technology and limited features. This is NOT the best reward program within the Shopify app store. Their tech is really lagging and its really old school and a bit basic. I also did not like support either, they try to tell you what to do. Not a good experience and I have switched to a much better program for our ...

Glam Seamless Hair
미국
앱 사용 기간 거의 2년
답글 LoyaltyLion개 2019년 4월 9일

"Hi there, thank you for your feedback. We hope your rewards programme is doing well!

We just wanted to check in as we have been focussing a lot on our product over the last ...

2018년 5월 19일에 편집됨

Have been with this app for 2 years. Function wise, it is very good, very handy with a lot of power functions and very stale, did not see any issue so far. The only thing i have to complaint is the pricing. The small business bundle is 159, I dont believe it is affordable for most of the SME, though they do offer to purchase by module, but compare to other app, it still seems too high. Guess this ...

The Cute Baby
뉴질랜드
앱 사용 기간 1년 초과
답글 LoyaltyLion개 2019년 4월 9일

Hi there, thank you for your feedback! Sorry to hear that you feel our pricing is not affordable for SME's. We'd love to advise you on how you could set up the program so it ...

2022년 4월 21일에 편집됨

After 6 months at LL, the sales department contacted me to offer me a 20% discount if I signed up for a year on the classic plan. What I accept. Before the end of the commitment, the sales department contacts me again and offers me a 20% discount on the plus package but refuses to maintain the discount on the intermediary. They insist on the fact that I could no longer benefit from my discount on ...

Loëla
프랑스
앱 사용 기간 1년 초과
답글 LoyaltyLion개 2022년 4월 21일

Thank you for the review. Our Account Management team have reviewed the communication between you and our team and it is clear there has been miss-communication from our side ...

2016년 11월 16일에 편집됨

For the features that you can get for free I would probably give this five stars. It looks very professional and installs easily.

I am interested in several of the paid features, but having tested them during the free trial period they seem very unfinished to me. The email feature in particular is very expensive and hasn't worked out the way that I hoped.

The code that you can embed in your ...

Chaos In Color
미국
앱 사용 기간 대략 1년
답글 LoyaltyLion개 2019년 4월 9일

Hi there, thank you for your thorough and honest feedback. It really helps us to improve LoyaltyLion. We'd love to clarify some of the issues you encountered.

We award ...

2019년 3월 5일

In principal it seems like a great App however to get features that are truly beneficial it'll cost you upwards of $400 a month. You can add small 'plug-in' apps but they are clunky and don't work easily. And then when you uninstall the App cause its costing a fortune and doesn't deliver - they keep billing you and the only way to undo it is by email - which never gets answered.

So, do yourself ...

Country Pursuits & Capture Boutique
영국
앱 사용 기간 4개월
답글 LoyaltyLion개 2019년 4월 9일

Hi there, sorry to hear that you weren't happy with our pricing. We offer a number of plans to cater to all budgets. Some features, however, must remain exclusive to higher ...

2018년 8월 29일

poorly optimized, slows things alot, coupons can't stack. Expensive.

Elquidinbulk
미국
앱 사용 기간 2개월
답글 LoyaltyLion개 2019년 4월 9일

Hi there, thank you for your feedback. Sorry that LoyaltyLion did not live up to your expectations. We've worked hard to make sure our app doesn't slow down the load time of ...

2021년 11월 9일

The app experience is not bad, it's just not designed for a small business just starting up from a finance perspective. Their automated emails reminding customers about points are a necessity but it is an enhancement that you have to pay $59 a month for. I had to find another alternative because the customers were accumulating points and it just sat there and it's too much work to do it manually.

Banana Avenue Boutique
자메이카
앱 사용 기간 대략 1개월