전체 평점
4.6
평점 수준당 개수
  • 평점의 80%가 별 5개입니다
  • 평점의 10%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 3%가 별 2개입니다
  • 평점의 6%가 별 1개입니다
2023년 11월 16일

Hannah has been amazing as our CSM. She listens to our needs and makes sure to give recommendations. LL tech support is fast to respond to issues and the platform is very easy to use.

KAGED
미국
앱 사용 기간 거의 3년
답글 LoyaltyLion개 2023년 11월 20일

Thank you for your review, we are delighted to hear you are happy with the continuous support you receive from Hannah and that you find the platform easy to use!

2023년 8월 3일

Our loyalty app for the past 2-3 years, I believe. They are pretty decent. Got probably the most integrations with other tools. There could be more upgrades to their dashboard as it looks the same since day one. Definitely not the cheapest solution.

Namita is very helpful suggesting improvements to the program, the points/rewards structure. Definitely appreciate that.

Conscious Items
미국
앱 사용 기간 거의 4년
답글 LoyaltyLion개 2023년 10월 17일

Thank you for your review and your ongoing support of the program. We hope that your experience of LoyaltyLion will only improve in the future as we are actively working on a new and improved dashboard currently, and we look forward to rolling it out to customers in the future.

2023년 7월 13일

Namita was very helpful in going over how our program is working and suggesting ways to improve it. The app works great, but it does need to include some extra features.

MaxLiving Store
미국
앱 사용 기간 1년 초과
답글 LoyaltyLion개 2023년 7월 25일

Thank you very much for your feedback! We will pass this directly onto our product team!

2023년 6월 23일

We recently updated our site so our Loyalty page stopped working. I went back and forth multiple times with a rep with no resolution. I reached out again and Sathiya was able to solve my problem in one simple email!

I would give Sathiya 5 stars! My frustration from going back and forth with little to no help beforehand determined my rating of 4 stars overall.

Poppy & Pout
미국
앱 사용 기간 12개월
답글 LoyaltyLion개 2023년 6월 28일

Thank you for your review - We are happy that your issue has been resolved and we will pass this feedback onto directly to Sathiya. We apologise that it took a longer period than usual to resolve this, we will ultimately take this feedback onboard and ensure positive change is implemented for future instances of similar issues.

2023년 7월 27일에 편집됨

Overall Loyalty Lion is a good system, the auto generated loyalty page helps you get up and running quickly and they integrate with all the major e-commerce platforms and apps. The backend is also easy to set up and navigate. We have had a few issues here and there but they have been addressed by the team.

Outdoorplay
미국
앱 사용 기간 대략 1년
답글 LoyaltyLion개 2023년 7월 25일

Thank you for your candid feedback. We are sorry to hear your experience has not been as expected to date. We believe our Customer Success Lead has reached out to you directly and is working with you to resolve.

2023년 6월 30일

Loyalty Lion have been exactly what we needed to help scale our business and engage our loyal customers. Our CSM, Ellie, has been an absolute delight to work with. Any issues are quickly and efficiently resolved. Highly recommend.

Astrid & Miyu
영국
앱 사용 기간 4년 초과
답글 LoyaltyLion개 2023년 7월 13일

Thank you for your review - We will pass your great feedback onto Ellie directly!

2023년 6월 30일

Our experience with LoyaltyLion has been great. We were new to loyalty programs in general and the team provided exceptional assistance in setting up our program. Since the implementation of the program, we’ve received ongoing support, recommendations, and new product offerings, particularly driven by our rep Hannah, which has been invaluable in optimizing our program and driving its growth.

Fulton Fish Market
미국
앱 사용 기간 대략 1년
답글 LoyaltyLion개 2023년 7월 13일

Thank you for your review! We are glad our support has lived up to your expectations, we will pass this feedback directly to Hannah!

2023년 6월 29일

Whilst we didn't have the best onboarding experience with Loyalty Lion, our customer relations manager Hannah has been amazing with helping us optimise our loyalty programme, responding promptly to any queries or concerns we have and finding a solution and scheduling regular calls to run through our progress with LL.

Thank you Hannah!

Eversfield Organic
영국
앱 사용 기간 11개월
답글 LoyaltyLion개 2023년 7월 13일

Thank you for your review - We are sorry to hear your onboarding experience didn’t meet your expectations - we will look into this. However we are glad that post this - service has improved and we will pass this onto Hannah directly!

2023년 5월 15일

Libby has been really great to work with and very responsive beyond the initial onboarding period. Understanding the platform and its full potential takes some time, but Libby has been patient and communicative which is appreciated! Looking forward to seeing some great results with our loyalty program!

The Swag AU
오스트레일리아
앱 사용 기간 3개월
답글 LoyaltyLion개 2023년 5월 17일

Thank you very much for your kind review! We will pass the great feedback onto Libby and we look forward to working with you closer moving forward!

2016년 11월 7일

We are very happy with Loyalty Lion, and our customers love it. It works seamlessly with our online store and our Shopify retail POS, which is really important for us. I'd give it 5 stars except for the fact that it's a costly program when your customer base is as large as ours. However, it truly has created loyal customers who like collecting points, so the cost is worth it in the end.

The Village Vaporette
캐나다
앱 사용 기간 7년 초과