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We still use the basic service. This app leaves alot to be desired though, even paying for all the features.
Hi Lisa, thank you for your feedback! We would love to learn more about what you feel is missing as we are continually working to improve our product and would love to help you get the most out of it! We've located your details and we're getting in touch now to solve any issues you may have.
Very easy to use and customize! Love the premium features but its only free for 14days. Hopefully, Loyalty Lion can release more features for the free users to help us scale up our business! I wouldn't mind paying for premium if I could achieve 400 orders and up monthly :D
Absolutely amazing quick service and love all the features, especially the trial which lets you see if you are able to make more with customers
Thank you, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please don't hesitate to reach back out to our support team!
The Best loyalty program app in shopify app store....
The app is easy to implement & has lot of features, which increase the sales
Cannot recommend, just pick another one. To my knowledge there is nothing other loyalty programs cannot do, that LL can. No leeway for negotiating a yearly contract at all. Very painful process.
Onboarding support is not ideal. During the sales process you are being told things are easily implemented, that basically everything is possible, you just need to customize it. Very low developer support needed for that. Turns out that's not true and it's much harder than you were being made believe. When you want to get out of your contract Account Manager starts playing dumb (even though they are not), not letting you out of your contract even though you are fully eligible. First had to cc the CEO.
Thank you for sharing your insights with us. It’s hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. Unfortunately, there was some miscommunication on our part. We are working to fix it so that an incident like this never happens again.
I apologize for any inconvenience this has caused you and sincerely appreciate you taking the time to offer helpful suggestions. We've located your details and we're getting in touch now to solve any issues you may have.
This app has been easy to set up and customize for my specific purposes. A great way for new small businesses to increase customer loyalty!
After 6 months at LL, the sales department contacted me to offer me a 20% discount if I signed up for a year on the classic plan. What I accept. Before the end of the commitment, the sales department contacts me again and offers me a 20% discount on the plus package but refuses to maintain the discount on the intermediary. They insist on the fact that I could no longer benefit from my discount on the classic plan and that all my data will be lost if I do not renew very soon. I struggle with this business approach and turn to the competition. LL confirms the closure of my account, but continues to debit me every month since then, I am on my 3rd follow-up email to request support for my termination. It's not professional. I am extremely disappointed with the service given the price charged. Since I installed GROWAVE which offers equivalent services see more interesting for less
Thank you for the review. Our Account Management team have reviewed the communication between you and our team and it is clear there has been miss-communication from our side which we sincerely apologise for.
We are very sorry we did not meet your expectations and wish you the best of luck moving forward
The dashboard is really easy to understand and, with the help from the very friendly and knowledgeable Kasia from the Customer Success team, we were able to get the programme set up very quickly. I look forward to seeing what our customers think!
Thank you so much for your lovely review. We hope your customers are enjoying your programme and that you are continuing to see the benefits of using LoyaltyLion. Let us know if we can be of any help at support@loyaltylion.com. :)
We set up a loyalty programme for a quick launch within the space of a week and the Loyalty Lion team were so helpful and efficient in the setup and integration process. They were on hand to answer any question, however big or small and we're able to resolve any problems quickly. Thank you!
Great to see you up and running so quickly! Please don't hesitate to get in touch if you have any other questions along the way :)
Great feel & look and very reasonable