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Great support from Abi, who was extremely helpful, patient and dedicated to solving our issue. Thanks again.
Thank you for your review! We will pass on your comments to Abi directly, I am glad we could help and we are looking forward to continuing to deliver the best service!
Haven't started using it yet, but very happy with the solutions they provided when they replied to my two emails.
Loyalty Lion's platform isn't perfect, but it achieves most of what we wanted to do and way more than the competitors we looked at. Their team is professional and helpful, but there is a delay from the US to the UK.
All in all I give them 5 stars for having the right balance of features and customizability. Thanks LL
Our team has had a great experience with LoyaltyLion so far. Our Success Manager, Hannah has been a true delight. We've been able to launch unique campaigns to really get our customers interested in signing up for rewards!
We sincerely appreciate you taking the time to share with us your experience with our LoyaltyLion Team. On behalf of our entire team, thank you for allowing us to partner with you.
We're currently implementing Loyalty Lion and we're having an amazing experience -especially because of Jonathan's great service during our onboarding process. He's extremely friendly and patient - and super serviceminded. It's a pleasure working with him and Loyalty Lion and we're super exited to finally launch our loyalty programme in the nearest future.
A big thanks to Jonathan!
Thank you for your feedback, we are pleased to hear that you had such a positive onboarding experience and that Jonathan's help and guidance throughout the process has met your expectations!
Integrating our website with Loyalty Lion was an absolute breeze; Charlie and his team were really on the ball with our needs and expectations. The concept itself is a perfect tool for us, rewarding our loyal fans and encouraging customer engagement.
Loyalty Lion managed our Transition from another Loyalty Program efficiently and successfully. Luana - our Customer Success Manager - was, and continues to be, very attentive while we learn and manage the new system. That said, the software itself is very intuitive and easy to operate, from both a merchant and customer experience. We're looking forward to growing into the program and utilising all of it's amazing features and benefits. We have received excellent support and ongoing guidance from Christian and look forward to continue growing and expanding our Loyalty Program.
We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience transitioning your Loyalty program. Let us know if we can do anything else for you.
What an excellent system! I had it running within a couple of hours. Since then I've spent a little more time customising things and It looks extremely polished (if I do say so myself).
Ellie was there to hold my hand the whole time via live chat, I'm extremely happy with the timeliness of the responses, and the quality of the information provided. It feels like the message was read and replied to thoughtfully, not just auto responses.
It is great to hear about your experience. Thanks for sharing your feedback about Ellie too, we'll be sure to share your kind words with her. 💫
The support team at Loyalty Lion is fantastic! Kerri and her team have gone over and above to implement all our requests, and it's much appreciated. The application itself is very good, and provides excellent customisation options in terms of styling, rewards, and redemption rules. Five stars.
Nous utilisons cette LL pour notre programme de fidélité et cela fonctionne à merveille. Les clients peuvent suivre l'évolution de leurs points et aussi faire leur demande de rewarding de façon autonome.
De plus le SAV est très réactif et nos demandes sont résolues dans l'heure qui suit.
Nous recommandons vivement.