Recensioner (624)

Helhetsomdöme
4,6
Antal per omdömesnivå
  • 80 % av omdömena har 5 stjärnor
  • 10 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 3 % av omdömena har 2 stjärnor
  • 6 % av omdömena har 1 stjärnor
Redigerat 4 mars 2020

Terrible support. Constant user issues and no one ever gives me a straight answer or are they even easy to get in touch with. Plus, the integrations they say they have are actually quite limited, and most require additional payment tier to use.

Safari Ltd®
USA
Mer än 3 år användning av appen
LoyaltyLion svarade 11 mars 2020

Hi Safari Ltd,

A member of our support team has reached out to help - we'd love to resolve these points with you.

Thanks

7 november 2022

Loyalty Lion has helped us move our loyalty system online allowing for a much streamlines experience for our customers and greatly reducing the admin time needed to manage the loyalty scheme. A major plus point is the integration with Recharge allowing us to offer subscribers extra points thus incentivising repeat purchase via subscriptions.

Blue Chip Feed
Storbritannien
Ungefär en månad användning av appen
LoyaltyLion svarade 30 november 2022

Taking the time to leave such a great review about our platform, has really made our day! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you with our Recharge integration and Subscriber Benefits. We’re looking forward to continuing working with you!

19 november 2020

There was a bug in the system that meant that discount codes were not auto-populating on customer profiles. Hannah Cook, with the assistance of the Technical Team, sorted the issue for us quickly and efficiently.

TRIBUS
Storbritannien
Nästan 2 år användning av appen
LoyaltyLion svarade 20 november 2020

Thank you for leaving us a review💜 We are so glad to hear that our team got this sorted very quickly for you 😀

17 mars 2023

New to Loyaltylion, we are still exploring the App but so far it is a robust and user-friendly app. The integration and services are working smoothly. Also, our Onboarding manager Libby is very helpful and supportive.

Brands and Beyond
Libanon
Ungefär en månad användning av appen
LoyaltyLion svarade 19 mars 2023

You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.

7 september 2016

I have 3 online stores and we did a lot of research to find the best loyalty program.

Here are the reasons we are very happy with Loyalty Lion
- Efficient and stable platform
- Great support team
- They are coming with new features all the time

I highly recommend this app.

Detoxmarket
USA
Ungefär 3 år användning av appen
1 maj 2018

the perfect way to give your store an edge over competitors, with great onboarding support and awesome features!

Ilovegrowingmarijuana
Nederländerna
Ungefär 3 år användning av appen
Redigerat 31 januari 2019

This is a very in depth loyalty program with awesome features for small businesses including customer segmenting tiers, referral programs, an in depth rewards program as well as many integrations. Surely at first you will find you are paying for every little feature, but upgrading to their small business plans isn't too daunting considering the revenue it can generate when leveraged properly. Very much recommended!

Herbaly
Kanada
Ungefär 3 år användning av appen
22 november 2018

Pretty great app, although it could use some more out of the box rules/rewards. Implementation support was helpful, and the actual work was pretty straightforward.

Would be nice if we could import mass point additions to customer through csv, but support will do it for you.

EXO
USA
Ungefär 3 år användning av appen
8 april 2023

Be careful, there is no way to cancel. And once you try you'll get the runaround by one sales persona after another.

Fasthouse
USA
Nästan 3 år användning av appen
LoyaltyLion svarade 10 april 2023

Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. We are always there to help our customers.

We've located your details and we're getting in touch now to solve any issues you may have.

10 september 2016

Great add on, great customer service from the support staff, really happy and it is boosting our customer retention well.

I would like to see tighter integration of social referral buttons on the product pages (out of the box) but i am pretty sure I will be able to work out how to do this using their API when i get a chance.

Good stuff though keep up the good work loyalty lion

Mauds Fabric Finds
Storbritannien
Ungefär 3 år användning av appen