Lucky Orange Heatmaps & Replay , 1 151 arvostelua
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Very very slow loading. Who has this much patience? The cart value doesn't show for every cart. Overpriced.
Thank you for your feedback. In researching your experience, we identified that your slow load experience was limited to filtering recordings in the Visitors section. If you have a larger number of session recordings or a longer date range such as 60 days, filtering can take up to 10-15 seconds, which may initially appear to be slow. Regarding the cart value, this is a known issue on Shopify’s end that we have previously reported to their team. This issue prevents visitors using an iPhone from showing a cart value, and we will provide an update when one is available from Shopify. Regarding your comment on pricing, we would be happy to talk to you and find a plan that meets your needs. To get the conversation started, simply reply to my last email. I look forward to hearing from you soon!
Best Regards - Kelsey from Lucky Orange
Justin was a big help getting our account upgraded to the new platform. Thanks a bunch!
Always happy to help! We're thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for your review, and we’re here if you need anything else.
Cheers - Justin from Lucky Orange
It works well and is a good app, but it is too expensive at higher page views for us. We just don't get the return from it at higher prices.
Thanks for your feedback. We appreciate the budget constraints that come with running a small business. We focus on striking a balance of affordability for our customers with providing high-quality support and adding new, innovative features to our product. I would be happy to walk you through the 20+ tools included in the price of your plan, introduce you to our newest feature called Discovery and work with you to find a plan that meets your budget requirements. Please respond to my email so that we can connect soon.
Best Regards - Kelsey from Lucky Orange
Excelente servicio al cliente y muy útil la herramienta para buscar mejorar la tasa de conversión.
¡Gracias! - Justin from Lucky Orange
Thank you to Justin for helping me get this awesome app all set-up and running correctly. I had a few problems but they were solved promptly and efficiently. I've been a customer for a long time and will continue to grow with Lucky as they progress. Thanks again Justin :)
Thank you for sharing the Lucky Orange love! I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!
Cheers - Justin from Lucky Orange
Good tool for user sessions replay. I have two complains:
1) After they upgraded the app and the plan, they took some essential functionality from the old subscriber like me, who is not ready to pay much more for the new plans. E.g. I cannot see add to carts and the customer cart value, which I used to use a lot. That's a disregard of the old customer base (or the way to force the upgrade to the new payment plans, put it as you like)
2) The app crashes from time to time when is used from the mobile. Usually it crashes when replaying a desktop or tablet session. That's an inconvenience because I mostly use the app from mobile browsers.
We appreciate your feedback. Shopify made changes in 2023 to how it tracks checkout that requires Lucky Orange users to uninstall and reinstall our app to gain access to these new features. The good news is you’ll have even more ways to track visitors through checkout once you do this. I would be more than happy to work with you to make sure you retain your previous plan after the uninstall and reinstall process. Our app is optimized for viewing recordings on desktop, and I'd be happy to show you some ways to get the most out of session recordings when we connect. Please reply to my last email to schedule a call or use this link to find a time that suits you: https://calendly.com/jdodd-6/15min. I look forward to connecting with you soon!
Best Regards - Jordan from Lucky Orange
We are very happy with this app. Helps so much to see what visitors do and any problems they may stumble upon.
Thank you
We're also very happy that visitor behavior has been able to make a difference in improving your store! It's amazing to see exactly what visitors experienced to spot those problem areas and pain points. Thanks for your review, and we're here should you need anything!
Cheers - Bradley from Lucky Orange
was good initially. now it really costly. and now my app wont even work. it says its blocked. i cant contact support and have no idea why. i tried uninstalling it but now i cant re-install it.
the app offers good data and traffic insight but they are limiting what you can see based on your subscription and now free is only for 7 days
im likley leaving this app. but i wanted to check my recent weekly stats
I do use another app thats just as insightful and free
Thanks for reaching out. Regarding your blocking comments, Lucky Orange can occasionally be blocked by certain browser extensions, such as ad blockers. I would be more than happy to walk you through the solutions for the most common reasons why Lucky Orange may be blocked and assist you in re-installing the app. If needed, I can bring a developer along for further assistance. Please reply to my last email to get the conversation started.
Additionally, I want to address confusion around our free trial and free plan. Lucky Orange does indeed provide a free trial for new users to check out our features. Our free trial is limited to 7 days at which point you can move to a plan, including our free plan. This free plan lets you get valuable visitor behavior insights at no cost and comes with different session limits that resets every month. I would be more than happy to talk to you about our plans and find a plan that meets your needs. Again, reply to my last email, and I’ll be happy to connect. I look forward to hearing from you soon.
Best Regards - Kelsey from Lucky Orange
It is a great app for checking how customers interacting with our shop.
Thanks for your review! We're thrilled that you are enjoying the app and finding it valuable. Features like session recordings and heatmaps are wonderful tools that provide valuable insights into what the visitors on your site are doing and what they want from your site.
Cheers – Emilia from Lucky Orange
Really enjoy the wide range of features available and the insights are invaluable for our business. Looking forward to refining our strategies based on the various metrics we're able to monitor using Lucky Orange Heatmaps & Replay.
Thank you so much for taking the time to leave us a review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success. Thanks again, and we're here if you have any questions!
Cheers - Justin from Lucky Orange