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Very good customer service. Any issues I've had have been resolved promptly. Their live users section is amazing where you can watch someone clicking and scrolling LIVE on your website. Also, you can see a history of every single visitors actions on your website as a video recording. Yes, you can see exactly where their finger was during scrolling and clicking. Definitely worth the $$$, especially to see where people leave your website or stop continuing to the next page.
We were happy to have been able to resolve your questions quickly and hear that Lucky Orange is delivering value to you. Seeing what your customers' experience in real time helps you address their needs quickly to prevent any barriers to conversion. Wishing you continued success in 2020!
Cheers- Bradley from Lucky Orange
After the Apple iOS update I was not able to track user activities in my FB Ads campaign. But When I found the lucky Orange App, I was able to track each and every activity of users. I was also able to check all the users live activities like where they clicked and where they left so that I can make relevant and most importantly right changes based on data. No doubt, Lucky Orange has saved me a lot of Money and gave me invaluable data like what device, location, time of user activities, heat map, recording of each user on a webpage. I would definitely recommend Lucky Orange to all serious entrepreneurs on Shopify Plateform. Thanks!
Thank you for this glowing review and recommendation! We’re thrilled to impress you with our technology, especially as you navigate the Apple iOS update. Being able to see how your visitors interact with your store first hand can make all the difference. Nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Justin from Lucky Orange
Very great App to help understanding your ideal customer. The support team is also very responsive. Thanks you so much. Sebastien
Thank you so much for this great review, Sebastien! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success.
Cheers - Jordan from Lucky Orange
I probably signed up to this app too early ... it definately does what it says, and it's pretty cool and was really quite good to see where customers were leaving my store. Alas! my shop is not making any sales so I've decided to remove this and sign up when customers start pouring in...
Thank you for sharing the Lucky Orange love! Getting a front seat to your customers online interactions can be truly invaluable when you are making decisions for your website. Please don't hesitate to reach out if we can be of assistance now or in the future!
Cheers - Bradley from Lucky Orange
It is one of the best applications that I have on my website currently installed, so I can know why some of my clients do not buy and also be able to talk to them in real time, 10/10
Thank you for your glowing review and recommendation! We’re thrilled that you’ve been able to get so much from Lucky Orange insights. Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We’re here if you have any questions!
Cheers - Jordan from Lucky Orange
I like this app because this is the actual future of Ecommerce, You can follow your customer every time when he enter store, like a physical store and ask what he wants.
we can also monitor customer activity and correct bugs
I did not enjoy as sometimes when visitor comes and their recoding show after 5 minute
Thank you so much for your review! We love to hear Lucky Orange described as “the actual future of Ecommerce.” Nothing feels better than finding ways to make your customer experience better than ever. We would like to talk to you more about the recording delay - please send us an email at support@luckyorange.com at your earliest convenience. We look forward to connect with you soon!
Cheers - Justin from Lucky Orange
Great UX, very easy to use and very powerful tool to optimize sales. It's also quick and responsive.
Thank you so much for the five-star review! Using tools like our heatmaps and sessions is a great way to discover pain points in your customer's experience and optimize your site. We're here if you need anything!
Cheers - Bradley from Lucky Orange
Is the app I use the most. I had problems in the beginning and I had Bradley in customer support help me quickly and efficiently. Great app, great service, and great price...must get
Sam
Great app so far. Amazing value for such a simple setup. Mostly using it for monitoring visitor sessions so far, but several other features I plan to take advantage of soon.
Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love.
Cheers - Kelsey from Lucky Orange
This app worked perfectly right out of the box. I didn’t have to do any set-up; it was immediately clear how to do things. I use it for the customer screen recordings: seeing how customers navigate through your store provides excellent UX feedback. Well worth the small monthly fee. Good support as well.