Lucky Orange Heatmaps & Replay

This app is amazing, I love how deep it goes into whats happening analytically. I love watching the live views. The only problem I have is that it's not always on the ball. I can be on Shopify Home and have 3 visitors on my site but lucky orange says no one online. It's a little glitchy but I'm sure they're ironing out that syncing issue. It's great to see your customer's journey on your store and perfect for spotting trends. Overall, I do actually love it.

I love this, very easy to use and provide great insight on how the store operates. it also provide a clip of images of how visitor reacted to the link. what they read and what they focus on. this helps me to understand the audience more and provide better results. which what you need from reports anyway.

This app has come in handy so many times. When I first set up my shop it allowed me to see where folks had dropped off and why. I could see real time what was keeping customers from completing their transactions. A few quick fixes and we were selling stronger and stronger. I recently used the app to discover that I may have had some malicious interference with my site. Lucky Orange gave me the a real-time picture of what was happening. For a non techie person, this app has been a real friend.

Awesome app! It really puts you in a different perspective as you get to see things from the customers' points of view.

=== Review Updated on 10-12 BY EverythingHippo ===
I appreciate when a vendor responds after getting a negative review. Bradley from Lucky Orange reached out after I posted the one star review. We had a helpful conversation. My browser, FireFox by Mozilla, caused the app loading failures that lead to my original review. I was able to load the app in MS Edge. Bradley provided information about how to make a few small changes and now the app is working correctly. The app seems to allow visibility into the behaviors of my store visitors which is why I installed it. I dont have a comprehensive review at this time but it seems well organized and feature rich. So far so good. I will add a more detailed review after using the product for a few more weeks.

==== Original Reivew ====
What a POS. I was working with Shopify Support and they recommended that I install this App. The description seemed just like what I wanted. I added it and then ... nothing. It would not start. I removed it .. readded it. Nothing .. blank screen. I deleted cookies and cache. Nothing. I restarted the laptop and started shopify admin in a private window. Nothing. Would not move past a blank screen.

I have had some bad apps in my time on Shopify, but I have never had one so useless that it wouldn't even start up.

I recommend that you don't touch this one and move on to another one that is reliable.

Quite enjoy the app although I mostly use it to view visitor activity, which I've found very useful. I was able to observe and spot changes needed in my store.

The app is working correctly on all 3 of my sites. This app looks very promising. I would like to see some sort of mobile app for the chat window.

https://www.kinkytoy.store
https://ca.kinkytoy.store

Always use LO on my stores for data which when scaling is important for optimising. This can provide insights into where customers are spending time

Emalia did an amazing job today helping me become better at chat. Took her time and made sure I understood and could do it.

I used this app to better monitor user activity on my shopify store.
Google Analytics is great for understanding traffic but Lucky orange is better for understanding user behavior.