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This application provides a good service, but their persistence in not fixing the following problems: makes it a weak application:
1-Weak UI design.
2- Poor code and heavy on the website and it does make the website speed so slow.
3-The idea of statistics is nice, but it is limited and inaccurate.
4- Technical support is very, very slow in responding to any requests or trying to solve any problem.
5- There is a stronger alternative, which is Google statistics, where this service is provided free of charge and without limits in terms of the number of clicks that the user made on the page, but what distinguishes the application is its ability to record a video of this process.
6- I am still using the application, but I think that if the application does not update soon, I will delete it and it will not get another chance.
7- It does not support the Arabic language perfectly. They need more experts in this field to help.
We are glad to hear you find our service valuable and absolutely want to be sure we continue to meet your expectations. Since we have been unable to get ahold of you via phone or email I wanted to provide some additional context on your bullet points.
Realizing what a huge factor UI has on your experience with our app, we are constantly looking for new ways to improve our experience to make it better for our customers. If you have any specific feedback for us here, please feel free to email us at support@luckyorange.com and we will absolutely take a look at it.
With regards to our code and it’s impact on your site, our code is loaded asynchronously, meaning it does not load on your site until the essential elements have loaded and are fully functional. We encourage you to refer to our help document for additional information and clarity on our practices here. https://help.luckyorange.com/article/137-will-lucky-orange-slow-down-my-website. Additionally, Lucky Orange is pleased to report that Yottaa, an industry leader for analyzing website speed, published their annual report on the impact of 3rd party applications on website performance. In comparison with other conversion rate optimization tools, Lucky Orange received the highest mark (green check mark) indicating our software adds little to no performance impact on websites. The link to the report can be found below should you be interested in exploring further validation of Lucky Orange’s commitment to maintaining your website speed. https://www.yottaa.com/wp-content/uploads/2019/10/2019-eCommerce-3rd-Party-Technology-Index-2.pdf.
We see many of our customers use Google Analytics alongside Lucky Orange, but as you mentioned Google Analytics does tend to stick to more event based analytics where Lucky Orange goes more in-depth to tell you what people are doing on your site through offerings like recordings, heatmaps and other similar services.
We would love to work with you on getting these issues resolved but haven’t been able to get ahold of you yet. Please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com.
Cheers- Bradley from Lucky Orange
Hi,
Faced problems installing it.
When installed this does not work well. Heatmap does not show up.
Waiting now for 10 days after my third ticket asking for support. Their answer is as follow:
Ceri replied Jan 18, 2:31pm
Hi there,
This is C***, developer at Lucky Orange.
I apologize you are running into issues with our software. I am reaching out to let you know we have been brought up to speed on this ticket and will be in touch as soon as possible with more information. We appreciate your patience and have a great day!
Thanks,
C***
Very poor support, waist of time and money.
Thank you for your feedback. We apologize for the time it’s taking to resolve this issue. I’m glad you and I were able to connect and I’ll continue to provide you with updates as we work toward a resolution.
Regards - Bradley, Director of Client Services, Lucky Orange
This app does not work.
The support is non existent, has been around 72 hours since I had dropped a query regd the app not showing any data/ not opening up still there is no reply.
Please be careful before subscribing to their prepaid plans.
I’m so sorry for your experience. I’ve tried to reach out several times to connect with you, but I haven’t been able to get in touch. On the surface, it sounds like this should be an easy fix, and I would still love to walk you through it. Please send me an email back directly. You can also reach out to our main support team at support@luckyorange.com or +1-913-735-9032. Let’s get this issue resolved!
Cheers - Bradley from Lucky Orange
It's not working correctly, when I have on shopify store and google analytics visitors lucky orange it doesn't work at all...and after that it reach a "limit" about the first monthly fee, after not working, and it just don't work anymore! So don't waste your money. The customer service is not helpful at all.
Please accept my apologies for your frustrations! We are sorry for your experience and want to work with you to resolve any outstanding issues. We have a high standard of providing support to our customers, and you shouldn’t be an exception. My team and I have tried several times to connect with you, but we haven’t been able to get in touch. Please reach out to us by phone (+1-913-735-9032) or email (support@luckyorange.com) so that we talk about your specific issues and make this right. I hope to connect with you soon!
Cheers - Bradley from Lucky Orange
If I could give them a less than 1 star I would. Their support is crappy and the do not respond in a timely fashion. They give answers just to count that they answered but it is clear that they never read the issues you are having. This was giving me wrong dates and not showing sales. Try find a better way to track your customers. Not this app, not worth it
I have tried this app twice - and the heatmap doesn't work. It fails every time it attempts to load. Not worth the money. The Vitals app has replays that actually work.
Thank you for your feedback. We have tried to get in contact with you to get to the bottom of this issue. At your earliest convenience, please send an email to bradley@luckyorange.com.
I look forward to hearing from you soon.
Regards - Bradley, Director of Client Services, Lucky Orange
they steal your money, don't install the app. once you uninstall it then they keep charging you and they don't tell you. they just sneakily add it to your shopify bill so you don't notice. lucky orange is a bunch of thieves, avoid them
We are currently working with the merchant to resolve this right away. It seems there may have been a misunderstanding on how billing works for 3rd party apps and we are helping to clarify that right now. Will make sure to update as soon as this is resolved.
Cheers- Bradley from Lucky Orange
Doesn't function and emailing support gets no answer.
Slowing down our site. After checking out PageSpeed Insights from Google, it shows that our top 3rd party app that is slowing down our site is Lucky Orange - 1,003 ms of a delay. They claim the app doesn't slow down your customer's experience, but this fact by Google says otherwise.
We are very sorry to hear about your experience and want to work with you to resolve any outstanding issues. At Lucky Orange we take great pride in our technology making minimal impact on the speed of your website while being able to provide you with the insights you need to propel your business forward.
Lucky Orange is fully committed to transparency into how our technology operates and impacts your website. For context, our code is loaded asynchronously, meaning it does not load on your site until the essential elements have loaded and are fully functional. We encourage you to refer to our help document for additional information and clarity on our practices here: https://help.luckyorange.com/article/137-will-lucky-orange-slow-down-my-website.
Additionally, Lucky Orange is pleased to report that Yottaa, an industry leader for analyzing website speed, published their annual report on the impact of 3rd party applications on website performance. In comparison with other conversion rate optimization tools, Lucky Orange received the highest mark (green check mark) indicating our software adds little to no performance impact on websites. The link to the report can be found below should you be interested in exploring further validation of Lucky Orange’s commitment to maintaining your website speed:
https://www.yottaa.com/wp-content/uploads/2019/10/2019-eCommerce-3rd-Party-Technology-Index-2.pdf
Again, We truly apologize for any inconvenience you have experienced and would love to discuss this with you more should you have any interest. Please feel free to reach out to us at support@luckyorange.com or via phone at 913-735-9032. We are available Monday-Friday 9 a.m.- 5p.m. CST.
Very pretty app. Doesn't work, but it looks great. I used LO for 3 weeks, during which time it never reported reliable data. For example, LO consistently reported that I had a conversion rate of at least 150%. In other words, for every 2 people who put an item in their cart, 3 people checked out! Awesome! Other data was also consistently off and never matched Shopify's or Google Analytics' I worked with LO and Shopify tech support on these issues. Shopify said the problem was definitely on LO's side, and LO eventually just gave up without even a "sorry, we couldn't fix it" email from them. Beautiful app with meaningless data and ineffective support. Not impressed.