Kokonaisarvio
4,7
Lukumäärä luokitustasoa kohden
  • 85 % arvioista on 5 tähteä
  • 5 % arvioista on 4 tähteä
  • 2 % arvioista on 3 tähteä
  • 2 % arvioista on 2 tähteä
  • 5 % arvioista on 1 tähteä
12. marraskuu 2019

they steal your money, don't install the app. once you uninstall it then they keep charging you and they don't tell you. they just sneakily add it to your shopify bill so you don't notice. lucky orange is a bunch of thieves, avoid them

The Travel Buddy 5000
Yhdysvallat
Noin kuukausi sovelluksen käyttöä
Lucky Orange LLC vastasi 12. marraskuu 2019

We are currently working with the merchant to resolve this right away. It seems there may have been a misunderstanding on how billing works for 3rd party apps and we are helping to clarify that right now. Will make sure to update as soon as this is resolved.

Cheers- Bradley from Lucky Orange

12. kesäkuu 2023

The app is good, but the support is bad, i am having wrong data going to different stores, i have been sending emails to the support team but there is no proper response. their live chat support also doesn't work 99.99% of time they are offline.

Paula's Choice Malaysia
Malesia
24 päivää sovelluksen käyttöä
Lucky Orange LLC vastasi 12. kesäkuu 2023

Hi there - Thanks for reaching out. I’m glad our support team was able to talk with you to get your issue resolved. Our time zone differences are likely why you couldn’t catch us on live chat since our standard support hours are 9 a.m. to 5 p.m. CDT, Monday through Friday.

Best Regards - Bradley from Lucky Orange

25. helmikuu 2016

Very pretty app. Doesn't work, but it looks great. I used LO for 3 weeks, during which time it never reported reliable data. For example, LO consistently reported that I had a conversion rate of at least 150%. In other words, for every 2 people who put an item in their cart, 3 people checked out! Awesome! Other data was also consistently off and never matched Shopify's or Google Analytics' I worked with LO and Shopify tech support on these issues. Shopify said the problem was definitely on LO's side, and LO eventually just gave up without even a "sorry, we couldn't fix it" email from them. Beautiful app with meaningless data and ineffective support. Not impressed.

Maui Tropical Soaps
Yhdysvallat
28 päivää sovelluksen käyttöä
3. maaliskuu 2023

uma tristeza.. segui o passo a passo e diz que o iframe está bloqueando o acesso do app.. só que ele está instalado

Oriula
Brasilia
27 päivää sovelluksen käyttöä
Lucky Orange LLC vastasi 8. maaliskuu 2023

Thank you for your feedback. Here is a link to our iframe guide for Shopify merchants: https://help-preview.luckyorange.com/article/287-the-iframe-guide-for-shopify-merchants
We have tried to get in contact with you to get to the bottom of this issue. At your earliest convenience, please send an email to support@luckyorange.com.
I look forward to hearing from you soon.

Regards - Bradley, Director of Client Services, Lucky Orange

4. syyskuu 2019

useless app i paid monthly fee expected to get service as its worth but noooooooooooooooooooooooooooooo

Saracko
Kambodža
23 päivää sovelluksen käyttöä
Lucky Orange LLC vastasi 6. syyskuu 2019

I am so sorry to hear we didn’t meet your expectations! We would love to connect with you to answer any questions you may have about Lucky Orange and how you can leverage our technology to drive conversions on your website. Please email us your availability at support@luckyorange.com or give us a call at 913-735-9032 Monday-Friday, 9 a.m.- 5 p.m. CST.

Cheers- Justin from Lucky Orange

10. huhtikuu 2023

The app is an absolute rip-off, it doesn't let you see your past visitors when you run out of viewer credit and forces you to upgrade to even see your old data... very disappointing

Brewy
Australia
21 päivää sovelluksen käyttöä
Lucky Orange LLC vastasi 10. huhtikuu 2023

You should still see data for visitors you’ve already tracked without having to upgrade as long as it is within your plan’s data retention window, which is 30 days for the plan you’ve selected. If you’re not seeing that data, please check to make sure you haven’t uninstalled our app (which makes it unable for you to access your data) and that you’re not searching for data that is beyond your 30-day retention window.

We’ve reached out to you to help you with this issue. If you’re still having issues accessing your data after checking the above steps, just respond back to one of our messages and we’d be happy to help you out.

Bradley from Lucky Orange

29. huhtikuu 2023

l'application fonctionnait jusqu'au jour j'ai payer un abonnement, du jour ou lendemain l'application ne fonctionne plus et je n'ai pas réussi à contacter le service client !

KDEZO
Ranska
18 päivää sovelluksen käyttöä
Lucky Orange LLC vastasi 1. toukokuu 2023

We appreciate your feedback and apologize for your experience. Did you contact support@luckyorange.com? We haven’t been able to find any emails to our support desk from your email address. To get the ball rolling on resolving this issue, please respond to the email I sent to you shortly after you left this review. I look forward to hearing from you soon.

Best Regards - Bradley from Lucky Orange

24. heinäkuu 2019

not working for me! Not like it very slow never recommended installing on the store... please try your own risk

Fashionivo
Yhdysvallat
18 päivää sovelluksen käyttöä
Lucky Orange LLC vastasi 31. heinäkuu 2019

Hey Fashionivo. We are sorry to hear you are having some trouble with your first experience on Lucky Orange and we would love to see what we can do to give you some additional time to test out our services. Experiencing a slow connection with the app is not a common experience and we would love to troubleshoot what may be causing this for you. Please email us directly at support@luckyorange.com so you can share some additional details about your experience and we will be able to assist right away.

11. tammikuu 2017

I tried using this app by installing it on my store and it did not work. I emailed support and after 1 week they replied. I tried again to re-install the app and again it did not work.

I emailed support again it has been over a week and still waiting for their reply.Their support is not good at all. I can't imagine if I actually had an actual problem with their app and I needed their help. I would have to wait for them to reply a week later. I can't say if the app works or not since I did not get to use it but now I don't want to. I'll look for another similar app.

Outdoor Lifestyles
Yhdysvallat
17 päivää sovelluksen käyttöä
21. tammikuu 2021

The app didn’t work , I tried many times , but nothing . The live session is not available every time

Rivoluzione Digitale
Ranska
16 päivää sovelluksen käyttöä
Lucky Orange LLC vastasi 22. tammikuu 2021

Oh no! This isn’t what we want to hear. We want all of our customers to have an amazing experience with our app, and you are no exception. My team and I would like to connect with you to learn more about what you’re experiencing and make things right. We’ve already tried to contact you but haven’t heard back yet. Please reach out to us by phone at +1-913-735-9032 or by emailing support@luckyorange.com. We hope to hear from you soon.

Cheers - Bradley from Lucky Orange