Recensioni (1.195)

Valutazione complessiva
4,7
Numero di recensioni per livello
  • Il 86% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 5% delle recensioni ha 1 stelle
21 ottobre 2016

Great app, love being to see customer recordings and just starting to play around with the chat feature

Heyday Footwear
Stati Uniti
6 mesi di utilizzo dell’app
20 aprile 2023

I am very satisfied with the Lucky Orange App. It is amazing to have so much data on user interactions with my shopify site and this data can really be used to optimze a store. I love watching the video recording sessions of customer interactions as well as seeing the heatmap.

It was great that Lucky Orange wanted to have a short introduction call shortly after the app was installed. Emilia was so helpful and really explained how to use the app and the data obtained from it - thank you Emilia!

So glad I installed this app!

Arnoux vdW

PenguinEd Learning
Stati Uniti
5 giorni di utilizzo dell’app
Lucky Orange LLC ha risposto 24 aprile 2023

Thank you for taking the time to share your positive experience with Lucky Orange! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Plus it’s always great to connect with our customers. :-) Thank you for your review and recommendation! We appreciate your support and look forward to serving you and your business in the future.

Cheers - Emilia from Lucky Orange

1 luglio 2017

Brilliant gives me so many insights to what my visitors do. Thanks, guys.

Save A Dollar Oz
Australia
6 mesi di utilizzo dell’app
Data modifica: 9 ottobre 2016

The app is a good tool to see a lot of small problems inside your shop BUT - It's good when it's working!
The app is not working well yet.
To many times the app is just stop tracking my customers and it's very frustration.

Spiritual Life Style
Israele
5 mesi di utilizzo dell’app
9 febbraio 2022

the application works, BUT I can’t renew the subscription due to bugs in their platform, the button for online chat with support does not work, so don’t wait for help online, only by mail.

Instascanner Store
Bielorussia
5 mesi di utilizzo dell’app
Lucky Orange LLC ha risposto 16 febbraio 2022

Thank you for your review, and we apologize for the inconvenience. As I mentioned in my responses to your help ticket, it appears that your store was disconnected from our app which resulted in the difficulty upgrading. I included what should hopefully be an easy solution in my last email that can be done within a few minutes.

Per your concern about online chat, our Shopify-based contact is an away form. While we have live chat available on our website, our support defaults to email if all chat operators are currently helping other customers. We reply to emails as quickly as possible to make sure we can get a quick resolution to our customers. You are no exception - based on when we received your initial email, our team responded within the same day.

I’d also be happy to talk with you directly to help resolve this issue. You can respond to my last email to schedule a time to hop on a quick screenshare, or we can meet via WhatsApp, Zoom or Google Meet if that’s more convenient.

I look forward to connecting with you soon.

Best Rewards - Bradley, Senior Director of Client Services, Lucky Orange

Data modifica: 29 luglio 2020

nice app, useful and very nice to store for optimiz the website and categories of website, very nice app.

Mabel Chic™
Francia
4 mesi di utilizzo dell’app
Lucky Orange LLC ha risposto 11 agosto 2020

Love to hear that you’ve been able to learn more about your visitors to optimize your store! We would love to earn your 5-star review as you continue your journey with Lucky Orange and have had time to experience the full value of our insights! Don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Bradley from Lucky Orange

29 dicembre 2022

My store is relatively new, just 3 weeks old. I went through many useful apps that would add value to my store, till I came into Lucky Orange Heatmaps app and without a doubt, this is most important app now on my store. Love it.

Swishh
Stati Uniti
5 giorni di utilizzo dell’app
Lucky Orange LLC ha risposto 3 gennaio 2023

Thank you for leaving us a five-star review! We're thrilled you love Lucky Orange. Using CRO tools like our Session Recordings and Heatmaps can greatly impact your site's user experience. Please don't hesitate to reach out if there's anything we can help you with!

Cheers - Bradley from Lucky Orange

Data modifica: 9 ottobre 2015

this app is THE one you never knew you needed until you have it installed - and then you don't know how you lived without it.

within the first two minutes of using it, and looking at the recordings of my visitors - i could tell where they were confused, what made sense, and what didn't. seeing that was and is invaluable.

you won't regret it - the insights will lead you to a better business.

Bibelot Token
Canada
5 mesi di utilizzo dell’app
6 luglio 2016

Cool app, let you watch recordings of the people who browsed your site.

Wilson Street
Stati Uniti
5 mesi di utilizzo dell’app
3 novembre 2018

This app is extremely good. I was looking for a heatmap sort of app and I came across Lucky Orange and I'm so glad I did. I'm still using the free trial version but I'll definitely continue my plan. Using this app I understood why my visitors aren't converting.

Covert Apparel
Stati Uniti
5 giorni di utilizzo dell’app