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Emilia was so thorough throughout my support call. She demonstrated the features in accordance with my e-commerce website, whilst regularly checking with me as to if I had any questions or queries.
It's great to see the many updates Lucky Orange have made too - very user-friendly. Thank you
We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Plus it’s always great to connect with our customers. :-) Thank you for your review! Don’t hesitate to reach out if you need anything.
Cheers - Emilia from Lucky Orange
I highly recommend this product to anyone starting out in e-commerce.
It's really helping me figure out what I need to change on my website in order to get more sales. Support team are very prompt and co-operative.
Must Have for Every Store!
I LOVE this app. Every online store should have one.
It has saved me lots of money since I noticed what I was doing wrong and all of the mistakes on my site on time, before too many customers saw it.
Thank you lucky orange
No, thank you! We love to hear that Lucky Orange has made such an impact on not only making you money but saving your money as well! Thank you for this glowing review and for sharing the Lucky Orange love. Happy tracking!
Cheers - Bradley from Lucky Orange
The app is working great and the customer support is very helpful!
Phenomenal app! It really changed my analytics game. After using it, I got insights in customer behaviour that would allow me to increase sales convertion! I highly recommend Lucky Orange!
These are words we love to hear! We love that Lucky Orange insights have been helpful in understanding your visitors and increasing sales. Thank you for this five-star review and recommendation! I’m here if you need anything else!
Cheers - Justin from Lucky Orange
Bad experience with the app.
1) Did no warning on the app's trial expiry and was logged out of the dashboard
2) Prices are not transparent. Asked to subscribe with the 20/month plan on the "logged out dashboard" when instead of offering the 10/month plan.
Hope that you guys can be transparent with your pricing. While i understand that a revenue boost with such a trick adds to the bottom line, it is uncalled for, unprofessional, and definitely not the right way to do business.
If a company has page views/ month that falls in the 10/month plan, then they will be paying 2X the price.
Disappointed with such service.
Super friendly UI, easy to understand and use. Really helpful support with great attention to detail. My team were looking for a way to find out our customers journey through the website, to understand what may be working and what may not, this enables us to identify much easier!
Recordings of where they click and the heatmaps are amazing, looking forward to what we can do with this app.
We're thrilled to hear that our UI and features have been beneficial for your team. Our goal is to make understanding customer journeys easier. Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thank you for your review, and please don’t hesitate to let us know if there’s anything else we can do for you. Happy tracking!
Cheers - Jordan from Lucky Orange
Love the app experience. Quite easy to understand and use and provides all that I added it for - session recording and heatmaps; in a simple yet detailed way. The customer support is quite well versed and helpful as well.
Thank you for the five-star review! Thrilled to hear that you have had a great experience with our product and with our support team. Please don't hesitate to reach out if there's anything else we can help you with.
Cheers - Bradley from Lucky Orange
This is a game changer! It captures every customer journey from when they arrive your website till they leave. Watching the recording and heat maps have enabled me make changes to reduce cart abandonment and improve customer experience, leading to more sales. I highly recommend this app if you want to scale your business.
“Game changer” is a phrase we love to hear from our customers! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this review! Happy tracking!
Cheers - Emilia from Lucky Orange
Doesn't function and emailing support gets no answer.