Recensioni (1.390)

Valutazione complessiva
4,7
Numero di recensioni per livello
  • Il 86% delle recensioni ha 5 stelle
  • Il 6% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 5% delle recensioni ha 1 stelle
20 marzo 2020

I had to pause my shop because of the Corona virus situation but I didn't want to delete my app that's why I decided to contact the app and their amazing customer support adviced me to gave me 3 months for free because of the current situation. They are amazing. I hightly, highly recommend them. You won't regret!

Touch Led Light
Bulgaria
Oltre un anno di utilizzo dell’app
Lucky Orange LLC ha risposto 20 marzo 2020

There is no playbook for how to navigate this current landscape but one thing we do know is that we are here to support our customers in anyway we can. We are glad to be able to retain your business!

Cheers- Justin from Lucky Orange

11 febbraio 2019

I love this app to help me understand what potential issues and glitches customers who are browsing my store may be running into, which in turn may hurt my sales. Seeing what glitches there are or why they might not be buying helps me know what I need to change or fix. Great customer service as well.

Kabalo
Stati Uniti
Oltre un anno di utilizzo dell’app
20 novembre 2016

I bought Lucky Orange soon after opening my shop when I wasn't getting any sales. It's been critical for helping me solve design problems on my shop. Although it has many very cool and useful features, the session recordings have been the most valuable to me. There's nothing like watching your visitors navigating around your store, seeing what they see, to pinpoint problems that you couldn't see when you designed and tested it. Their tech support is also very responsive and good. I've only had to contact them once. After a few emails exchanged and we couldn't solve the problem, one of their developers actually pulled my session into debug mode so that he could troubleshoot. Oh, and that was during my free period before I purchased it. Buying the subscription to Lucky Orange was a no brainer after that! It's awesome!

Something Special Pet Supplies
Stati Uniti
Oltre un anno di utilizzo dell’app
25 ottobre 2021

Very easy to use with helpful support! We've been able to get a ton more insight into our users' behavior using Lucky Orange.

PlayBetter
Stati Uniti
Oltre un anno di utilizzo dell’app
Lucky Orange LLC ha risposto 25 ottobre 2021

Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for your review, we’re always here should you need anything!

Cheers - Kelsey from Lucky Orange

18 dicembre 2023

Such a great tool to experience the power of real-time data and seamless customer interaction. Its user-friendly interface makes navigation a breeze, ensuring a smooth and efficient user experience. Looking forward to continue using and browsing this tool.

Terijon.com
Stati Uniti
Oltre un anno di utilizzo dell’app
Lucky Orange LLC ha risposto 20 dicembre 2023

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Thank you for your kind words, and please don’t hesitate to reach out if we can be of service in any way!

Cheers - Emilia from Lucky Orange

13 novembre 2018

This is the best app that i have ever used to see what the problem is on my store and what problems my customer have during their purchase. A must-have app I can highly recommend it. You will see everything as your customer sees and what problems he has. The biggest issue i see was the apps with pop up. Every time they see this they not find where to close it and leave the store.

Without this app you will never know this.

For me the best app that i have ever tried out on Shopify and bring me the most conversion rate because i eliminate the issues after seeing them.

5 Stars from me!!!

Store
Germania
Oltre un anno di utilizzo dell’app
Data modifica: 7 aprile 2023

Had some problems, but customer service is great and they helped me out very quickly. Thank you ..........

The Pink Planet
Spagna
Oltre un anno di utilizzo dell’app
Lucky Orange LLC ha risposto 6 aprile 2023

Thank you for your feedback. After communicating with you, I’m glad that we have now solved the issue. Having two accounts by mistake is what prevented you from logging into and using Lucky Orange successfully. Now that we’ve removed the duplicate account, you’re good to go. If you need anything else, let me know.

Cheers - Bradley from Lucky Orange

25 ottobre 2019

Justin did a great job helping me figure out what was going on with the app in my store.
He responded to all my emails very quickly.
I love this app as I can see exactly what customers are doing, and where they are dropping off.

It helps to know what is working and what is not. That way I can make changes to my site as needed.
Thanks so much Justin

Bingos Dog Shop.com
Stati Uniti
Oltre un anno di utilizzo dell’app
Lucky Orange LLC ha risposto 28 ottobre 2019

We want to make sure your website is offering your customers an outstanding experience and we try our best to offer our customers the same. Thank you for allowing Lucky Orange the opportunity to make an impact!

Cheers- Justin from Lucky Orange

18 aprile 2016

Still figuring out how to use the app - but excellent customer service.

Lucky Iron Fish
Canada
Oltre un anno di utilizzo dell’app
12 giugno 2019

We've been using this app since our store was on WooCommerce. On Woo, it worked fine by allowing us to see our Conversion tunnels. However, it doesn't show Checkout or Successful purchases on Shopify no matter what URL pattern I put in. Checkout is one of the most important aspects of the customer funnel to monitor to see where customers are not converting. Hopefully this can be addressed so I can update to 5 stars.

HEALTHandMED
Stati Uniti
Oltre un anno di utilizzo dell’app
Lucky Orange LLC ha risposto 13 giugno 2019

Hey HEALTHandMED. Thank you for taking the time to leave this feedback. We absolutely understand your frustration and the importance of tracking the full user journey. At this time, Shopify currently limits the ability to place tracking code on checkout pages to only their customers who are on Shopify Plus. As a result, we are currently unable to track the checkout pages. We would encourage you to speak with your Shopify rep about this need and we would be happy to discuss this in further detail with them (if upgrading to Shopify Plus is not an option for you at this time). Please email us directly at support@luckyorange.com if you need any additional information, and thanks again for the great feedback!