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I found Lucky Orange incredibly helpful! It helped me identify bottlenecks and issues on my website immediately and helped to improve the quality.
Highly recommend this tool!
Wow! We appreciate your review and recommendation. Our team is thrilled that you've found Lucky Orange so helpful! We love hearing that getting a front-row seat to your customers’ online interactions has been just what you needed to grow your conversions and business.
Thanks again for your review, and our team is here to help if you need anything! Happy tracking!
Cheers - Emilia from Lucky Orange
This app is really amazing, It gives us real-time insights of visitor behavior, helping us spot and fix small issues to boost conversions. The customer support is also top-notch—quick and helpful.
Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! We appreciate you sharing Lucky Orange love for our technology and our support team! If you need anything, we're just one email away.
Cheers - Emilia from Lucky Orange
Good app and quick help from the support team when I had issues.
Thank you for your review! Our team is always here to help our customers achieve success, both now and in the future. Using Lucky Orange insights to learn more about your website visitors can help create an exceptional online experience. Wishing you continued success—we’re here if you need anything!
Cheers - Emilia from Lucky Orange
really useful, especially the recordings of people on the website
We love to hear that you've found our app useful, especially our session recordings. There’s nothing quite like the feeling of seeing exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it. Thanks for leaving us a review, and don't hesitate to reach out if we can provide any assistance!
Cheers - Emilia from Lucky Orange
Great tool to help us understand our traffic better and to interact with customers.
Diving into visitor behavior to identify ways to improve your website is invaluable for growing your business. Our team is thrilled that Lucky Orange has been the tool you needed! We appreciate your review, and I’m here if you have any questions!
Cheers - Justin from Lucky Orange
Really good app, It for sure helps to understand how your customers are thinking and what they are looking at.
Those are words we love to hear! Nothing feels better than discovering ways to enhance your customer experience. When you utilize visitor behavior, it feels like peeking behind that digital curtain! Thank you for your review, and we’re always here if you need anything. Happy tracking!
Cheers - Justin from Lucky Orange
This is one of the best on site analytics tools I've come across. Tons of useful features that you'd usually have to download multiple tools to get from, plus super user friendly interface. It is the must have analytics tool for Shopify store owners!
Thanks so much for your review! We strive to make sure all of our users describe Lucky Orange as 'one of the best' and 'must-have.' It's the best part of our day getting to work with great businesses like yours. And you're right - Lucky Orange is like a Swiss Army Knife. Our 20+ features are available on all plans! Thanks again for your review, and don't hesitate to reach out if we can be of assistance in any way.
Cheers - Jordan from Lucky Orange
Due to a glitch our data wasn't recorded and lost and half of the sessions we had in the plan and we lost due to the glitch we're not recoverable. We didn't get offered any compensation or solution for the lost data, just a notice that it was our problem we couldn't get the data back. We decided to cancel because of sub par customer service and ask for a refund. Refund was decided to be 25% of the plan while 50% of the data was not able to be recovered due to the glitch. We also never used any heatmap or replay features during that time so we did not consume the plan. We were looking for a long term business relationship as our companies - 15 other businesses with plans all the 'Grow' plan for $79 a month - are long term customers, and we were planning on recommending them to our network 32,000 webshop owners, but we are switching our businesses and recommendations over to Hotjar now.
We understand your frustration regarding the lost data caused by our technical issue. Our technical team responded swiftly to implement a resolution, but unfortunately, we were unable to recover all data. Issues like this are rare, and we regret the inconvenience it caused.
Regarding the refund process, our policy accommodates adjustments based on usage and the specific circumstances of each case. Please see my most recent email for more information about our refund offer. While we respect your decision to explore alternatives, we hope to keep the lines of communication open. I would be more than happy to connect to further discuss your concerns. Please reply to my last email to continue our conversation. I look forward to hearing from you soon.
Best regards - Kelsey from Lucky Orange
So far its been really useful to understand the traffic on my new website
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. I love to hear how getting that firsthand look at what customers do and experience can make such a difference for your store. Thank you for the review, and don’t hesitate to reach out if I or my team can assist you in any way.
Cheers - Emilia from Lucky Orange
Works perfectly, essential in your store to track and see sessions for improving data collecting, best app of this kind for sure, analysis tools are just awesome like heatmaps ecc... totally worth the money.
We’re thrilled you enjoy our customer support and technology! There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thank you so much for your review, and we wish you continued success! Our team is always here if you need anything.
Cheers - Emilia from Lucky Orange