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The team is super helpful. The software is pretty amazing. Worth it, for sure!
Thanks for your review! We're thrilled to be able to impress you with our customer service and app. "Pretty amazing" is a phase we love to see our customers use when describing Lucky Orange. Thanks again for your review, and we're here if you need anything. Happy tracking!
Cheers - Justin from Lucky Orange
Emilia helped me immediately with some questions I had. She was very thorough and quick to assist!
We're always happy to help our users with any questions they may have. Our team strives to impress users with our technology and support. Thanks for your review, and don't hesitate to reach out if you have any questions!
Cheers - Emilia from Lucky Orange
Great app. Easy to install by copy and pasting the 1 line code. Support by email and zoom was good.
We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute tour is a great way to accomplish it. Thank you for your review, and don’t hesitate to reach out if you need anything.
Cheers - Emilia from Lucky Orange
Is very helpful for seeing issues w my site and what items customers are viewing
Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for this five-star review! We’re here if you need anything else.
Cheers - Justin from Lucky Orange
Very user friendly and easy to read the data
Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this five-star review! We are always here if you need anything from our team.
Cheers - Emilia from Lucky Orange
Really like it so far. It has helped me understand customer behaviour and I have a chat to reply to any questions. I would recommend it!
Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for taking the time to leave us a review! Always here if you need anything from our team.
Cheers - Jordan from Lucky Orange
This is an amazing application and very useful
We’re thrilled that you’ve been able to gain so much from Lucky Orange insights! When you can see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your business. Thanks for your review, and don’t hesitate to reach out if I or my team can assist you in any way!
Cheers - Emilia from Lucky Orange
Good app but would be preferable if it was accessible directly on shopify and not on a separate weblink. Also it does not seem to record accurately all visitors.
We’re thrilled that you’ve been able to gain insight from Lucky Orange visitor behavior. When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your website. We also appreciate your feedback regarding an embedded app within Shopify and have passed it along to our product development team. Regarding your comment about Lucky Orange not recording accurately for all visitors, could you please send an email to support@luckyorange.com referencing this review? There are several common reasons why some visitors aren’t tracked, including those mentioned in this help document: https://help-preview.luckyorange.com/article/275-faq-why-some-visitors-aren-t-tracked. Our team would like to take a look at your experience and find a resolution if needed. We look forward to hearing from you soon and appreciate your review!
Cheers - Emilia from Lucky Orange
Good customer service and interface is user friendly
Thank you so much for your review! Love to hear that we can wow you with our technology and support. Nothing feels better than finding ways that make your customer experience better than ever. We designed Lucky Orange to be easy to install, easy to use and easy to understand, and we’re thrilled that you’ve found our interface user friendly. Thanks again for your review, and we’re here if you need anything!
Cheers - Jordan from Lucky Orange
Overall works really well, sometime the captured video shows up a little strange, but not that major
Thanks for leaving us a review! Accessing what your clients do on your website is so rewarding! Regarding the session recording appearing a bit strange, could you please respond to my last email with more information? We want to investigate your issue and find a resolution if possible. I look forward to hearing from you soon, and thanks again for your review!
Cheers - Jordan from Lucky Orange