리뷰 (1,196)

전체 평점
4.7
평점 수준당 개수
  • 평점의 86%가 별 5개입니다
  • 평점의 5%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 5%가 별 1개입니다
2022년 8월 3일

Bugged app, made our website to freeze and stop working on different browsers and devices making us lose sales

Yusu Skincare
미국
앱 사용 기간 7개월
답글 Lucky Orange LLC개 2022년 8월 4일

Thank you for your feedback. Lucky Orange is committed to transparency about how our technology works and should never interfere with how your website operates. For context, our code is loaded asynchronously, meaning it does not load on your site until the essential elements have loaded and are fully functional. We have tried to get in contact with you and would like to connect to learn more about this issue. At your earliest convenience, please send an email to support@luckyorange.com.

I look forward to hearing from you soon.

Regards - Bradley, Director of Client Services, Lucky Orange

2023년 1월 2일

It's a nice app where you can see how costumers interact with your store, and they have a free plan option as well.

Soulful Beauty
아랍에미리트
앱 사용 기간 8일
답글 Lucky Orange LLC개 2023년 1월 3일

Thank you for the five-star review! Understanding how your website visitors navigate your site is the first and most important step of a good conversion rate optimization strategy. We're here if you need anything!

Cheers - Bradley from Lucky Orange

2020년 2월 3일

Couldn't speak more highly of Lucky Orange. Very valuable company and service and they are super friendly. Justin has been a great rep and was able to help with questions and insights.

Sovereign Staffing Group
미국
앱 사용 기간 8일
답글 Lucky Orange LLC개 2020년 2월 3일

It has been a pleasure getting to work with you and understand your business. We wish you continued success and are glad you chose to partner with us to help your business grow!

Cheers- Justin from Lucky Orange

2023년 3월 22일

Heatmaps didn't work with country redirects, so not what we needed. I tried to contact support via chat about this, but no luck.

When we canceled we thought we could continue to use recordings, but they terminated the account even though we had 2 weeks left, that we had payed for.

Can't recommend this to anyone, and would recommend Microsoft Clarity that is FREE.

ZEN8 - Swim Trainer
영국
앱 사용 기간 8개월
답글 Lucky Orange LLC개 2023년 3월 23일

Thank you for your feedback. Based on your help ticket, our team responded less than an hour after it was initially received.

As mentioned in our email exchange, you are using our Classic app which closes the account once the plan is canceled. This information is included in a pop-up that requires you to acknowledge this policy prior to cancellation. Our new app does provide account access for the remainder of the plan following cancellation.

We would be happy to discuss this further. Please respond to our last email to continue our conversation. We would still like to reactivate your account for the remaining days within your plan and get to the bottom of your heatmap issues.

I look forward to connecting soon,
Bradley from Lucky Orange

2020년 1월 15일

A MUST HAVE FOR ALL DROP SHIPPERS!

RosesAndBear
미국
앱 사용 기간 8일
답글 Lucky Orange LLC개 2020년 1월 16일

We love our drop shipping customers and happy to support you. Appreciate the review and best of luck in the new year!

Cheers- Jordan from Lucky Orange

2018년 6월 29일

This is a great app to have, and so informative!!!

Kelleysklosett
미국
앱 사용 기간 8일
2021년 1월 19일

I installed this app on a recommendation from my website coder, Rebecca from Rainy City Marketing. She always recommends apps that she says are "tried and true" and work well. It has been very insightful and we have used it to see if our UX experience is converting optimally. I look forward to digging into the data more. I especially like watching the recordings to gain insight into how people are shopping the site.

Klum House
미국
앱 사용 기간 8일
답글 Lucky Orange LLC개 2021년 1월 19일

Thank you for your review and to Rebecca for the recommendation! We’re thrilled that you’ve been able to get so much from Lucky Orange insights. Diving into that UX experience to identify ways to improve your website is invaluable to growing your business. Thanks again for your review, and we’re here if you have any questions!

Cheers - Justin from Lucky Orange

2023년 2월 21일

Great product. Definitely going to use.

Emilia did a great job walking me through the product and we will be using it moving forward.

AVI
미국
앱 사용 기간 8일
답글 Lucky Orange LLC개 2023년 2월 21일

So glad you found the demo call helpful! Thank you for the five-star review. We're here if you need anything!

Cheers - Bradley from Lucky Orange

2021년 3월 16일

Lucky Orange helps me understand how customers and potential customers are using and engaging with my store. In addition to telling me where they are coming from (geographical location), how they are getting to the store (direct link or other), and how low long they are on the site, it tells me where they spend their time on the site. This helps me to understand what is drawing their attention and whether conversions are happening as a result. It also helps to know what type of content and which products draw the most interest.

Mocha Tee Shop
미국
앱 사용 기간 8일
답글 Lucky Orange LLC개 2021년 3월 16일

These are words we absolutely love to hear! It sounds like you’ve been able to dive right into the insight and find ways to improve your website. Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love.

Cheers - Jordan from Lucky Orange

2023년 1월 13일

Great app, have been using for a week and provides great insight. Justin Tomlinson from the Lucky Orange team spent some time helping me get set-up which was also very useful. Thanks from preciouspresents.co.uk (check us out)

Precious Presents
영국
앱 사용 기간 8일
답글 Lucky Orange LLC개 2023년 1월 13일

Thank you so much for your wonderful feedback! We are happy to hear that our app is providing great insight. We appreciate you taking the time to let us know. Please don't hesitate to reach out if there's anything else we can help you with.

Cheers - Bradley from Lucky Orange