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Useless - don't waste your time with this. I have had a fair few problems and the support team never replies to emails, messages, or tweets I've sent them. Maybe they will reply to this!
We take pride in our technology and customer support, and you are no exception. As I mentioned in my emails to you regarding this issue, our team is working hard on a resolution. We look forward to continuing the conversations as we work to get your issue resolved.
Best Regards - Bradley, Senior Director Client Services at Lucky Orange
I read the description, read through the reviews (good and bad) and decided a trial wouldn't hurt. I ended up signing up as I thought $10 entry was very affordable. I hate how I sit here for hours watching people come and not buy anything. I have watched this app since I joined Shopify nine months ago. I'm glad to see it continue to grow and get to the point where I need it. I've started implemented things to help keep customers on my site. My only complaint as "live" must be delayed or I really have a lot of customers who show up and leave...
TL:DR - It works as advertised. I haven't tried chat. I do know that some of the referrals and ads are confusing/wrong, but it tells me facebook, bing, or google.
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Thanks for taking the time to leave a review. We hope this means you’ve been able to dive right into the insights and find ways to improve your website. Don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Jordan D. from Lucky Orange
Awesome app, awesome support. I'm using it on my both websites and it makes my life a lot easier!
I love the real time stats of this app.
Amazing app and very helpful for understanding areas of your website that need improvement!
This is a must have app seriously!! The amount of issues i did not know I had with my site this app helped me find exactly what and where the issue was. Definitely recommend ! Customer service is amazing as well.
Seems like an amazing way to see how customers are navigating your store and how I can improve their experience!
This app is absolutely amazing. The recordings, chat and heatmaps are so incredibly valuable in helping us (a new store) to increase conversion rates and improve our site!
Must have app for people who takes their shopify serious