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Disappointed with the Performance.
I had high hopes for this app, but unfortunately, it didn’t meet expectations.
From the first night, I encountered issues—it wasn’t recording visitors to my website. I contacted support, and while the agent acknowledged the problem and escalated it to the technical team, the issue remained unresolved.
A few days later, the app still wasn’t functioning properly. It reported zero visitors from our home country, despite multiple visits, including my own, which weren’t recorded.
Ultimately, the app didn’t work for me, and I can’t recommend it based on this experience.
We’ve reached out to you about this issue and confirmed we do see visitor session recordings in your account. We always strive to deliver visitor recordings as quickly as possible and in rare cases, it can take a few minutes for the data to process and populate in your account. It seems like you may have experienced some slight delays in the data processing but would love to test this further with you to see if it was one-off or if there is some other issue we haven’t identified yet.
Please respond to my last email as I would like to connect with you personally to ensure all of your issues are fully addressed and resolved. If you didn’t receive my earlier email, you can also reach out through support@luckyorange.com. I’ll be monitoring both my personal and support inboxes for your email and look forward to connecting with you soon.
Best regards - Bradley from Lucky Orange
We love this app. We need to see our visitors and how they are reacting. Been using it for years, great customer service!
It is quite fun to watch what potential customers are doing on your site. It feels a bit "Big Brotherish" and I can't help but get frustrated when someone spends a lot of time scrolling around then doesn't buy! Very interesting insights though
I have been using this app since 2015 on my first website, My Wedding Decor. In 2018 I merged that with My Event Decor. Three weeks ago I launched My House Decor. We had some bugs getting the second site to work at all, and then simultaneously and once it did, there was a short period when My Event Decor's Lucky Orange app was cancelled. I was very frustrated but Bradley came to the rescue, reinstalled it and actually made my life so much easier allowing me to toggle between the two sites on one dashboard. They really do care about your business and there really isn't anything out there that offers live customer tracking so you can see what page/s customers are on which makes live chat so much easier as you can anticipate their questions and make instant sales. I also like seeing, in real time, what pages newsletter subscribers click on. Lastly, seeing what sources customers come from - facebook, Bing, Pinterest, Google Shopping - and their locations, has proved invaluable as well. I'd definitely recommend Lucky Orange.
We are always here to help and are so glad we were able to solve your issue. Again, thank you so much for your business over all these years. We’re thrilled to be a part of your journey! Having your live chat, website statistics and visitor behavior in one place helps you make the best decisions for your business. Thank you for your review and recommendation, and please don’t hesitate to let us know if there’s anything else we can do for you. Happy tracking!
Cheers - Bradley from Lucky Orange
Great product, Luck Orange really helps me to understand how visitors interact with our shop.
Bradley was really helpful resolving a issue that I had. Very responsive and keen to make it happen.
Does everything it says it will. great app
The best app ever on shopify! This is a revolution in helping us with our website
The customer care is absolutely great and so quick.... a must have for all new eshops!
Love this app. Real time views of shoppers visiting and page views. I would definitely recommend.
Short version: Wow! Best tool EVER! Gain huge insight into your site and your customers.
Long version: I don't know where to start, so I will run through the top menu bar.
Dashboard - awesome. Tremendous overview of site activity, over time and in real time.
Live Visitors - watch and learn and engage. I've caught numerous issues with our site just by keeping an eye on visitors. Love how time on page is there and you see when activity falls off. Even better, when I see a repeat visitor, I can watch and ask to chat I want.
Recordings - amazing. Playback what happens on your site when you are not watching. See what people do on each page.
Chat - that blinking light grabs attention. We get WAY more chats now - better customer service. Worth it for Chat alone except you get all of this other great info.
Heat Maps - very informative. We've made changes to our product page and now more people are seeing the extra photos we went to great expense to get. Never knew!
Polls - so simple, so helpful. The results are now guiding our product development. We found a huge percentage of our customers want smaller and taller product but with the same capacity.
UPDATE: new and improved polling feature now lets you ask multi-question polls. Very slick!
Form Analytics - have not used yet.
Support is quick and helpful so you can get the most out of the app.
This is what I use for checking my site traffic. In fact, I have it on 4 different websites. It works flawlessly and allows me to see a recording of each visit, which is priceless. Another great feature is the heatmaps which shows the areas where visitors click the most and even how far down your pages they scroll. Amazing app and highly recommended!
Thank you for your five-star review and recommendation! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!
Cheers - Jordan from Lucky Orange