리뷰 (1,390)

전체 평점
4.7
평점 수준당 개수
  • 평점의 86%가 별 5개입니다
  • 평점의 6%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 5%가 별 1개입니다
2023년 9월 22일

Emilia stands out as the epitome of exceptional customer support at Lucky Orange. Her response time is nothing short of lightning-fast, and her efficiency is unmatched. In my personal opinion, the level of assistance she provides cannot be surpassed. I wholeheartedly recommend Emilia for a well-deserved appraisal from the company due to her outstanding skills and impeccable communication. Thank you once again, Emilia, for your outstanding support.

Gary

Veechop
영국
앱 사용 기간 10개월
답글 Lucky Orange LLC개 2023년 9월 27일

Emilia here! Thank you so much for your kind words, Gary! I love working with our customers to help you get the most you can from Lucky Orange. Thanks for sharing the Lucky Orange love! We’re always here should you need anything!

Cheers - Emilia from Lucky Orange

2023년 5월 8일

Great experience so far. App is loaded with lots of useful features and Justin has been a huge help getting us started. Excited to see how Lucky Orange can help us improve!

Burdock Brewery
캐나다
앱 사용 기간 10개월
답글 Lucky Orange LLC개 2023년 5월 11일

Thanks for the kind words! I'm glad you're having a great experience. I'll be here to assist you every step of the way. Let's work together to unlock the full potential of Lucky Orange for your website!

Cheers - Justin from Lucky Orange

2018년 11월 20일

Lucky Orange is amazing! I tried another app, Hindsight, and Lucky Orange is far superior in terms of functionality and data. LO's customer service is also amazing. They offer an intro 1:1 consulting and it is SO HELPFUL to understand what the tool is capable of right off the bat, so you're not wasting too much time catching up/pieces things together. I feel very supported by the LO team and highly recommend them.

Project 925
미국
앱 사용 기간 10개월
2020년 7월 9일에 편집됨

The heatmaps take for ever to download the data. And 90% of the time the page crash before the end of the download. I tried to decrease the amount of data by creating a sub segment and request data for only 1 day . But the same thing happened. I contacted the support team 1 week ago, but did not receive any answer.
Slidebooks Consulting (www.slidebooks.com)

Slidebooks Consulting
오스트레일리아
앱 사용 기간 10개월
답글 Lucky Orange LLC개 2020년 7월 14일

This is definitely not the experience we want you to have! Please accept my apologies for the inconvenience and frustrations. After connecting with you, I hope you will give us a second chance and that we can earn a more glowing review in the future. As always, I’m here if you have any questions or would like to talk further.

Cheers - Bradley from Lucky Orange

2019년 5월 17일

This on of the best Apps for your Shopify store and their support team is second to none,very fast to help with any problem you may have. I would give more stars if I could.

Shedstar
미국
앱 사용 기간 10개월
2020년 6월 5일

Absolutely amazing app. Been using it for a couple of weeks now and I have to say it's worth every penny I spent into it. Let's you know how to optimize your site, product page - helps with conversions which is the absolute most important thing about a site. Huge props!

Depawtment
영국
앱 사용 기간 10개월
답글 Lucky Orange LLC개 2020년 6월 8일

For all the visual learners out there, Lucky Orange is a great solution to bring your most important website analytics together in a consumable way. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and happy tracking!

Cheers - Jordan from Lucky Orange

2021년 4월 21일

I used this app to see heatmaps, it works well, while it'd be great if it can extend the free trial to larger views since we're a new shop and not have a lot of budgets to afford paid apps.

Family Life Shop
홍콩(중국 특별행정구)
앱 사용 기간 9개월
답글 Lucky Orange LLC개 2021년 4월 21일

Thank you for your review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We have several options to extend your trial, so please let me know if you would like more information or have any questions. Happy tracking!

Cheers - Jordan from Lucky Orange

2023년 9월 21일

I love this app so far. It has all the services you need to understand your user base, which is the most vital information to succeed with e-commerce.

I use the video session recording and heatmap daily to understand how my project SparklyTails serves our clients, and we are about to launch a research campaign using the Lucky Orange survey.

Great product and customer support

Sparkly Tails
영국
앱 사용 기간 9개월
답글 Lucky Orange LLC개 2023년 9월 27일

Thank you for such kind words! We strive to provide all of our customers with a great product and great support. Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re here if you have any questions!

Cheers - Emilia from Lucky Orange

2023년 10월 11일

This app is the best in class and it’s very useful. The only issue is sometimes it doesn’t get the screen recordings properly showing blank screen and I cannot see customers’ behavior but other than that it’s pretty aesthetic and easy to use!

Kilim Couture New York
미국
앱 사용 기간 9개월
답글 Lucky Orange LLC개 2023년 10월 16일

Thank you for taking the time to leave us a review! If you're still experiencing this issue, please reach out to us at suppport@luckyorange.com.

Cheers - Justin from Lucky Orange

2021년 2월 24일

Very useful app to track your purchases and website visitors. Amazing tool. Love it. Customer support is very good

Essancia
인도
앱 사용 기간 9개월
답글 Lucky Orange LLC개 2021년 2월 26일

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this five-star review! Always here if you need anything from our team.

Cheers - Jordan from Lucky Orange