Lucky Orange Heatmaps & Replay

Great app but seems buggy at times but they are always working to improve the app. They just need to release a mobile app to keep track of things on the road and to take online chats with you.

It works decently well, had a glitch and the tech staff helped me out after hours. There are a few place where it won't capture all the information but it does a pretty good job.

i used this app to help me see why my store wasn't generating sales and it was amazing as I can see the recording of those who visit my website but have one comment if possible I would like you to return the feature where I can sort visitors by the length of their stay on my website

Lucky orange is a very handy tool and quite easy to use. The ability to see how people are using our website has been rather interesting. Keep up the great work guys!

I read the description, read through the reviews (good and bad) and decided a trial wouldn't hurt. I ended up signing up as I thought $10 entry was very affordable. I hate how I sit here for hours watching people come and not buy anything. I have watched this app since I joined Shopify nine months ago. I'm glad to see it continue to grow and get to the point where I need it. I've started implemented things to help keep customers on my site. My only complaint as "live" must be delayed or I really have a lot of customers who show up and leave...

TL:DR - It works as advertised. I haven't tried chat. I do know that some of the referrals and ads are confusing/wrong, but it tells me facebook, bing, or google.

It's really a must have for an e-commerce store! Very useful to understand the customer behavior and can help if you have any problem on your website that you can't see. I 100% recommend it ! The only thing i have to say is in my opinion the interface of the application could be better but still a really great app!

I have just started using this app. Had questions for the support team & they were very prompt & helpful.

A true insiders looks a customer psychology.

This app stopped recording Adds to cart and most of the view content recordings regardless of live sessions! The support team was absent due to weekends! Later the team reached me and helped me through skype chat. They resolved the issue and found out that my theme was a problem due to a design change of my cart. Moreover, he showed me how the site was loading for a long time.

This app is great... when it works, it can be buggy and a lot of the times and sometimes doesn't track certain visitors seemingly randomly. Otherwise a useful tool.