Lucky Orange Heatmaps & Replay , 리뷰 1,146개
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Jordan was awesome, customer service was top tier, Jordan took the time to explain everything with me and answered my questions, Jordan also offered future assistance when I need it, his customer service was 10 out of 10
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!
Cheers - Jordan from Lucky Orange
This app is just so good, there is so much interesting features in it to your shopify store.
Thank you for taking the time to leave us a review! We’re thrilled you enjoy our customer support and technology. There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thank you so much for your review, and we wish you continued success! Let us know if there’s anything else we can help you with.
Cheers - Emilia from Lucky Orange
The app itself is not bad, but after removing it from the store - it continues to collect information, i.e. it has not been cleaned from the code after removal
We appreciate you reaching out to us. In reviewing your website, I can confirm that our tracking code is no longer on your website. Since you are within your trial period, your account will automatically close on March 27. No further action is required from your end. From our previous email conversations, you referenced that you continue to receive email reports. These are managed within our app and will stop sending once your trial is over. In the meantime, I’ve deactivated the email reports for you. If you have additional questions, please respond to my last email.
Best Regards - Kelsey from Lucky Orange
Powerful tool for every merchant. Great UX and overall design! Good job folks
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights was able to show you how visitors use your website and help you drive changes that have helped grow business. Thank you for sharing that Lucky Orange love, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!
Cheers - Emilia from Lucky Orange
We mainly use it for Heatmap and customer recordings. This is very useful and provides great insights into customer behaviours.
Thanks for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!
Cheers - Emilia from Lucky Orange
I've been very impressed with the available analytics and UI of this app!
We love to impress our users, what can we say? Thank you for sharing the Lucky Orange love. Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thanks again for leaving us a review, and don't hesitate to reach out if you need anything.
Cheers - Emilia from Lucky Orange
Heatmap doesnt work with products that have variants. Disappointing.
Thank you for your feedback. It sounds like you’re wanting to use heatmaps to evaluate variants of an active A/B test. If so, you can open a heatmap for one variant in a traditional browser and another heatmap for the additional variant in an incognito browser. This approach allows you to access heatmap data for all variants, even while the test is running. Additionally, we offer an integration with Optimizely that makes it easy to view heatmaps and access other visitor behavior data for all variants during testing. We would be more than happy to walk you through this process and address any other questions you may have. Simply reply to my last email, and we’ll get the conversation started. I look forward to hearing from you soon!
Best Regards - Kelsey from Lucky Orange
Very quick, responsive, and helped me with exactly what I needed!
Thanks for your review! We know that you don't have time to spare, and our team is ready to assist with any questions you may have. We're thrilled that we were able to get you back on track. Thanks again for your review, and we're only an email away!
Cheers - Emilia from Lucky Orange
So far they've been super helpful with setup and the app works great!
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks for this glowing review, and happy tracking!
Cheers - Emilia from Lucky Orange
Exellent must have app!!!
Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thanks for sharing the Lucky Orange love! We’re always here should you need anything!
Cheers - Emilia from Lucky Orange