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This app definitely helped me look into what interested my customers on my site. If on a cpu you can see what they are even reading b/c the will use their mouse. It's like watching people walk in and out of a store. Replays are the best.
These are words we love to hear! Being able to understand your customers and what they do on your website is invaluable. Appreciate the 5-star review - we love to hear when our customers are having an exceptional experience with Lucky Orange! Please let me know if there’s anything else I can do for you.
Cheers - Kelsey from Lucky Orange
I have found this app to be highly intuitive and very easy to navigate around. It has helped me so much with insight in regards to my traffic and website. I also found the personal tutorial extremely informative. Thanks for making such a great app!!
Thank you so much for your review! Love to hear that we can wow you with our technology and onboarding. Nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Kelsey from Lucky Orange
This app has been quite useful to see user sessions on our website and to work out how visitors are behaving on the pages they visit.
Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Jordan from Lucky Orange
Excellent app and pro-active customer service! I found exactly what I was looking for and thank you Justin to help me! The app adds to interact with customers in crucial moments of their experience. Also allow to trigger action and study behavior. We had an initial test with the app months ago, but we are ready now to use it full!
We’re always here to help our customers be as successful as possible, both now and in the future. Love to hear that you’ve been able to get some much insight into what customers experience to help you drive more conversions. It was great to talk with you, and don’t hesitate to reach out should you have any questions! Happy tracking!
Cheers - Justin from Lucky Orange
They have very helpful customer service
Just hopped off a call and the representative was supper nice any question she didn't know she didn't pretend she knew (like a lot of egoistic saas companies) She just authentically answered no one ever asked me that I will need to ask the development team.
Thank you for the five-star review! Our tools are most beneficial when our customers know how to use them. So glad you found your onboarding call helpful! Please reach out if there's anything else we can help you with.
Cheers - Bradley from Lucky Orange
I must say being in Australia I have found the online help to be pathetic due to time zone related issues.
However Lucky Orange has saved me in that I am new to this game and still trying to figure things out.
Through information on recordings I have been able to identify issues that otherwise would not have been eg broken links when I updated my site.
I have also identified a trend of people jumping to one collection of my site and never appearing interested in buying from this collection - this enabled me to do detective work in a different area which has resolved significant issues with my online advertising - so Hopefully Lucky Orange will be paid for within a few months of this error being resolved!
The live recordings are pretty cool but the Heatmaps never seem to work for me. Spoke to support and they were pretty helpful and are currently looking into the issue. The issue seems to be a template compatibility issue.
Best app in the Shopify store, will let you know how to improve your store, products, descriptions, etc
WOW! It’s an honor to be considered the best app in the Shopify app marketplace! Thank you for your kind words! Our goal is to provide valuable insights and guidance for improving your store, products, and descriptions. We're dedicated to helping you succeed in your e-commerce journey.
Cheers - Kelsey from Lucky Orange
I'd say this is the most useful app available through the Shopify app store. If you want to know how visitors react and engage with your site (which everyone with an e-commerce site should), then this is a must-have.
Extremely helpful app! Especially user recordings!