리뷰 (1,454)

전체 평점
4.7
평점 수준당 개수
  • 평점의 86%가 별 5개입니다
  • 평점의 6%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 5%가 별 1개입니다
2025년 2월 11일

VERY BAD SUPPORT.
They don't even try to solve the problems in their app !
Really, bad experience with them !
Their competitors are better !!

Calovia
프랑스
앱 사용 기간 30일
답글 Lucky Orange LLC개 2025년 2월 12일

We appreciate your feedback and understand your frustration. We strive to be compatible with as many sites as we can but in some rare cases, there may be an element or area ...

2024년 11월 21일

Disappointed with the Performance.

I had high hopes for this app, but unfortunately, it didn’t meet expectations.

From the first night, I encountered issues—it wasn’t recording visitors to my website. I contacted support, and while the agent acknowledged the problem and escalated it to the technical team, the issue remained unresolved.

A few days later, the app still wasn’t functioning properly. ...

FOX & WOLF
스페인
앱 사용 기간 9일
답글 Lucky Orange LLC개 2024년 11월 22일

We’ve reached out to you about this issue and confirmed we do see visitor session recordings in your account. We always strive to deliver visitor recordings as quickly as ...

2024년 10월 2일

Due to a glitch our data wasn't recorded and lost and half of the sessions we had in the plan and we lost due to the glitch we're not recoverable. We didn't get offered any compensation or solution for the lost data, just a notice that it was our problem we couldn't get the data back. We decided to cancel because of sub par customer service and ask for a refund. Refund was decided to be 25% of ...

The Novicrat
네덜란드
앱 사용 기간 22일
답글 Lucky Orange LLC개 2024년 10월 3일

We understand your frustration regarding the lost data caused by our technical issue. Our technical team responded swiftly to implement a resolution, but unfortunately, we ...

2024년 8월 30일

It didnt work for our Impact theme, the hole recording is gliched so we sadly could not use the replays feature. The support said, its currently a bug but it will not be fixed right now. There was no more effort to try and fix my issue. I asked for a refund since the app is not wokring like intended, that was over a month ago, i was charged with 40€ even after chainging the plan to free.
I even ...

BoxOneRacing
독일
앱 사용 기간 거의 2년
답글 Lucky Orange LLC개 2024년 9월 3일

We appreciate your feedback. The custom Shopify theme you’re using handles image carousels in a way that prevents Lucky Orange from capturing visitor data. Additionally, your ...

2024년 3월 18일

was good initially. now it really costly. and now my app wont even work. it says its blocked. i cant contact support and have no idea why. i tried uninstalling it but now i cant re-install it.
the app offers good data and traffic insight but they are limiting what you can see based on your subscription and now free is only for 7 days
im likley leaving this app. but i wanted to check my recent ...

The Midnight Psychic
오스트레일리아
앱 사용 기간 10개월
답글 Lucky Orange LLC개 2024년 3월 19일

Thanks for reaching out. Regarding your blocking comments, Lucky Orange can occasionally be blocked by certain browser extensions, such as ad blockers. I would be more than ...

2024년 5월 8일

After using this App since 2017 I must say the the new dashboard needs to be re-designed. You have lost function for form. We the retailer are facing the customer and this new dashboard does not do half of what the old version did. Quite disappointed. It is running like a beta version.

David Foster
The Abbey Collection

The Abbey Collections
캐나다
앱 사용 기간 6개월
답글 Lucky Orange LLC개 2024년 5월 10일

We appreciate your feedback and your business over the last 7 years, David. We value your feedback and would like to connect with you to understand your perspective on how we ...

2024년 9월 9일

Too expensive

Distinctly Living
영국
앱 사용 기간 3개월
답글 Lucky Orange LLC개 2024년 9월 10일

Thank you for leaving us your feedback. We appreciate the budget constraints that can come with running a small business, which is why we offer a free plan to get valuable ...

2024년 5월 1일

Downloaded this app and this SLOWED DOWN our entire store. Making matter worse, we already paid the premium version for 1 year, and they are not replying about a refund. This app took thousands of dollars from us! We will be contacting shopify for further escalation if we dont hear back from the app developer.

Health Ranger Store
미국
앱 사용 기간 3개월
답글 Lucky Orange LLC개 2024년 5월 3일

We appreciate your feedback. Our team has been actively working with you to address your concerns. We look forward to continuing the conversation with you to allow our ...

2024년 10월 17일

Keine Empfehlung. Versprochene Ersattung wird nicht ausgezahlt. Sitzungen werden am Stück und nicht verteilt getrackt damit sinnlos.

Balkonstrom
독일
앱 사용 기간 5개월
답글 Lucky Orange LLC개 2024년 10월 21일

We schätzen Ihr Feedback. Wie ich in meiner vorherigen E-Mail erwähnt habe, haben wir Ihnen eine Teilrückerstattung ausgestellt und warten darauf, dass Shopify dies von ihrer ...

2024년 3월 22일에 편집됨

This app was removed from my site because the second I installed it I got inundated with sales emails, despite not giving permission for this. I have unsubscribed from their emails multiple times, reported junk, and uninstalled the app, yet somehow they STILL keep swamping me with sales emails and daily reports about my website they shouldn't have access to. It might be a good app, but if this is ...

Written by Natalie
영국
앱 사용 기간 대략 19시간
답글 Lucky Orange LLC개 2024년 3월 19일

Lucky Orange is committed to upholding the highest standards of GDPR compliance. We do not now nor have ever sold our user information to a third party. Additionally, we give ...