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wow such a great tool. So much insights can't imagine developing or making updates to our shop with this tool.
Thank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Emilia from Lucky Orange
I highly recommend Lucky Orange Heatmaps & Replay! It offers powerful features like heatmaps, visitor recordings, and live chat, allowing me to analyze user behavior and optimize my Shopify store effortlessly.
The visitor recording feature is especially useful, as it lets me see exactly how users interact with my site, helping me identify issues and improve the user experience. Additionally, the real-time analytics and automated chat have significantly boosted my conversion rates.
The installation is simple, the interface is user-friendly, and the support team is professional and responsive. Lucky Orange has given me deeper insights into my customers and helped increase my sales! Highly recommended for all Shopify store owners!
Thank you for leaving us such a thorough review! We are thrilled to hear that you've enjoyed using our heatmaps, visitor recordings, and live chat. Lucky Orange has so many features that can help you see from your customers perspective how they are interacting with your store and gain that valuable feedback. Please let us know if you need anything!
Cheers - Jordan from Lucky Orange
This app is highly useful, and there aren’t many alternatives available. However, the pricing is slightly on the higher side. Hopefully, they’ll introduce more flexible pricing options in the future.
Thank you for your review and feedback. Seeing what your customers experience in real time can provide you with the insights you need to address their needs quickly and prevent any barriers to conversion. Additionally, we appreciate the budget constraints that come with running a small business, which is why we offer a free plan and a plan tailored specifically for Shopify merchants who are just starting out with their online stores. I would be more than happy to help you find a plan that best fits your budget and traffic needs and gather your feedback about flexible pricing. Simply reply to my last email to connect. Thanks again, and our team is here to support you if you need anything!
Cheers - Emilia from Lucky Orange
Great experience
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. I love hearing how getting that firsthand look at what customers do and experience can make such a difference for your store. Thank you for the review, and don’t hesitate to reach out if I or my team can assist you in any way.
Cheers - Emilia from Lucky Orange
Very useful for getting valuable visitor insights
We appreciate your review and kind words! Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Happy tracking!
Cheers - Jordan from Lucky Orange
Excellent advice received from Emilia with strategies to increase my conversion rate.
Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Thanks again for your review, and don't hesitate to reach out with any questions.
Cheers - Emilia from Lucky Orange
Lucky Orange has been a great addition to our store! We're getting incredible insights into how customers interact various pages and it's very easy to use.
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving customer experience and your conversions. Again, we appreciate your review, and we are here should you need anything else!
Cheers - Justin from Lucky Orange
אפליקציה נהדרת. אפשר לקבל המון מסקנות
אלו מילים שאנחנו אוהבים לשמוע! אין דבר מספק יותר מאשר לגלות דרכים לשפר את חווית הלקוח שלך. תודה על סקירתך. אנחנו תמיד כאן אם אתה צריך משהו!
ברכות,
אמיליה מ-Lucky Orange
VERY BAD SUPPORT.
They don't even try to solve the problems in their app !
Really, bad experience with them !
Their competitors are better !!
We appreciate your feedback and understand your frustration. We strive to be compatible with as many sites as we can but in some rare cases, there may be an element or area of a website that we are not compatible with. Our developers took a look at your site and determined that you currently use a web component with a shadow root that our system is not currently able to pick up in session recordings.
Additionally, your refund has been issued, and we appreciate your patience.
If you have any other questions, don’t hesitate to reach out. I look forward to hearing from you soon.
Regards - Kelsey from Lucky Orange
Great app, love that all the necessary information is at my fingertips gives me insight into data collection and analytics
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving the customer experience and your conversions. Thanks again for your review, and don't hesitate to reach out with any questions.
Cheers - Jordan from Lucky Orange