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App has some bugs to fix. no good customer support. Doesn't have much willingness to fulfill or fix issues customer has.
This is a great app to check yourself how visitors behave on your site, super handy for optimisation!
VEry good app and they are very helpful when you need them.
I higly recommend for people who want to analyze their page product
As soon as I subscribed, I was contacted by their support via Zoom, for an easy onboarding process. It was a nice zoom talk.
Thank you for the five-star review! So glad you enjoyed our demo call. Please don't hesitate to reach out if there's anything else we can help you with. Happy tracking!
Cheers - Bradley from Lucky Orange
Emilia was so thorough throughout my support call. She demonstrated the features in accordance with my e-commerce website, whilst regularly checking with me as to if I had any questions or queries.
It's great to see the many updates Lucky Orange have made too - very user-friendly. Thank you
We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Plus it’s always great to connect with our customers. :-) Thank you for your review! Don’t hesitate to reach out if you need anything.
Cheers - Emilia from Lucky Orange
I highly recommend this product to anyone starting out in e-commerce.
It's really helping me figure out what I need to change on my website in order to get more sales. Support team are very prompt and co-operative.
Must Have for Every Store!
The app is working great and the customer support is very helpful!
Have been playing around with the app, It's great to review where drop offs are and to analyse whats going through your customers mind! would highly recommend it
Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with website. Don't hesitate to reach out with any questions once you have had a chance to explore more of what Lucky Orange has to offer.
Cheers- Kelsey from Lucky Orange
Bad experience with the app.
1) Did no warning on the app's trial expiry and was logged out of the dashboard
2) Prices are not transparent. Asked to subscribe with the 20/month plan on the "logged out dashboard" when instead of offering the 10/month plan.
Hope that you guys can be transparent with your pricing. While i understand that a revenue boost with such a trick adds to the bottom line, it is uncalled for, unprofessional, and definitely not the right way to do business.
If a company has page views/ month that falls in the 10/month plan, then they will be paying 2X the price.
Disappointed with such service.
Super friendly UI, easy to understand and use. Really helpful support with great attention to detail. My team were looking for a way to find out our customers journey through the website, to understand what may be working and what may not, this enables us to identify much easier!
Recordings of where they click and the heatmaps are amazing, looking forward to what we can do with this app.
We're thrilled to hear that our UI and features have been beneficial for your team. Our goal is to make understanding customer journeys easier. Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thank you for your review, and please don’t hesitate to let us know if there’s anything else we can do for you. Happy tracking!
Cheers - Jordan from Lucky Orange