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they steal your money, don't install the app. once you uninstall it then they keep charging you and they don't tell you. they just sneakily add it to your shopify bill so you don't notice. lucky orange is a bunch of thieves, avoid them
We are currently working with the merchant to resolve this right away. It seems there may have been a misunderstanding on how billing works for 3rd party apps and we are helping to clarify that right now. Will make sure to update as soon as this is resolved.
Cheers- Bradley from Lucky Orange
This app has been an eye opener. The screen replays of customers interacting with various elements on the website including the cart and checkout process (payment info pages are blanked out) allow you to home in on what is working for your customers and more importantly on what is not. Additionally, the events tool allows you to flag any kind of event on your website for comprehensive data gathering which can be studied for upto 30 days. Heatmap tool shows you high interaction areas of your website and a is a good indicator of areas needing improvement.
Lucky Orange also arranges a gratis 15 minute call for new users. In our case, Jordan was fantastic and walked us through all the features of the app. Love it!
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!
Cheers - Jordan from Lucky Orange
A true insiders looks a customer psychology.
After the Apple iOS update I was not able to track user activities in my FB Ads campaign. But When I found the lucky Orange App, I was able to track each and every activity of users. I was also able to check all the users live activities like where they clicked and where they left so that I can make relevant and most importantly right changes based on data. No doubt, Lucky Orange has saved me a lot of Money and gave me invaluable data like what device, location, time of user activities, heat map, recording of each user on a webpage. I would definitely recommend Lucky Orange to all serious entrepreneurs on Shopify Plateform. Thanks!
Thank you for this glowing review and recommendation! We’re thrilled to impress you with our technology, especially as you navigate the Apple iOS update. Being able to see how your visitors interact with your store first hand can make all the difference. Nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Justin from Lucky Orange
Very great App to help understanding your ideal customer. The support team is also very responsive. Thanks you so much. Sebastien
Thank you so much for this great review, Sebastien! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success.
Cheers - Jordan from Lucky Orange
As others have said reports are unreliable/ Data doesn't match google analytics, FB analytics or Shopify. Other review must be paid for.... look through the pages....
Edit: Customer support contacted me today asking me if there was anything they could do. I'm working with them to fix the above issues and will edit my review according to what happens.
I probably signed up to this app too early ... it definately does what it says, and it's pretty cool and was really quite good to see where customers were leaving my store. Alas! my shop is not making any sales so I've decided to remove this and sign up when customers start pouring in...
Thank you for sharing the Lucky Orange love! Getting a front seat to your customers online interactions can be truly invaluable when you are making decisions for your website. Please don't hesitate to reach out if we can be of assistance now or in the future!
Cheers - Bradley from Lucky Orange
It is one of the best applications that I have on my website currently installed, so I can know why some of my clients do not buy and also be able to talk to them in real time, 10/10
Thank you for your glowing review and recommendation! We’re thrilled that you’ve been able to get so much from Lucky Orange insights. Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We’re here if you have any questions!
Cheers - Jordan from Lucky Orange
I like this app because this is the actual future of Ecommerce, You can follow your customer every time when he enter store, like a physical store and ask what he wants.
we can also monitor customer activity and correct bugs
I did not enjoy as sometimes when visitor comes and their recoding show after 5 minute
Thank you so much for your review! We love to hear Lucky Orange described as “the actual future of Ecommerce.” Nothing feels better than finding ways to make your customer experience better than ever. We would like to talk to you more about the recording delay - please send us an email at support@luckyorange.com at your earliest convenience. We look forward to connect with you soon!
Cheers - Justin from Lucky Orange
Is the app I use the most. I had problems in the beginning and I had Bradley in customer support help me quickly and efficiently. Great app, great service, and great price...must get
Sam