Avaliações (1.445)
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This is a great app to have, and so informative!!!
I just installed the app yesterday. I have a new store and I'm steady making changes to it. I do not like that my numbers and information is wrong because the app was tracking me as I made changes. If this can be fixed I will keep it.
Thank you for your feedback and review. We’re sorry to hear about your Lucky Orange experience! To block your own IP address from being tracked, you can follow the easy steps here: https://help.luckyorange.com/article/30-block-ip-addresses-from-being-tracked-on-my-site-including-my-own) For the other issues you’re experiencing, we would like to connect with you to get these resolved ASAP. I’ve tried to reach out to you several times over the last week, but we haven’t been able to connect. At your earliest convenience, please reach out to us by phone (text or call) at +1-913-200-3927 or email at support@luckyorange.com. I look forward to connecting with you soon to get these outstanding issues resolved!
Cheers - Bradley from Lucky Orange
I installed this app on a recommendation from my website coder, Rebecca from Rainy City Marketing. She always recommends apps that she says are "tried and true" and work well. It has been very insightful and we have used it to see if our UX experience is converting optimally. I look forward to digging into the data more. I especially like watching the recordings to gain insight into how people are shopping the site.
Thank you for your review and to Rebecca for the recommendation! We’re thrilled that you’ve been able to get so much from Lucky Orange insights. Diving into that UX experience to identify ways to improve your website is invaluable to growing your business. Thanks again for your review, and we’re here if you have any questions!
Cheers - Justin from Lucky Orange
Great product. Definitely going to use.
Emilia did a great job walking me through the product and we will be using it moving forward.
So glad you found the demo call helpful! Thank you for the five-star review. We're here if you need anything!
Cheers - Bradley from Lucky Orange
Lucky Orange helps me understand how customers and potential customers are using and engaging with my store. In addition to telling me where they are coming from (geographical location), how they are getting to the store (direct link or other), and how low long they are on the site, it tells me where they spend their time on the site. This helps me to understand what is drawing their attention and whether conversions are happening as a result. It also helps to know what type of content and which products draw the most interest.
These are words we absolutely love to hear! It sounds like you’ve been able to dive right into the insight and find ways to improve your website. Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love.
Cheers - Jordan from Lucky Orange
This app is amazing! It teaches you everything you need to know about your site. I have made many changes to my site because I was able to see the behavior of my visitors.
Within three days of making those changes I saw a new conversion.
I highly recommend this app for anyone who is looking to learn more about visitor experience on their site!
Thanks for your review and recommendation! Seeing exactly what your people do and experience on your website through visitor behavior can make all the difference in improving your website and growing your business. We are thrilled to be a part of your website's journey and look forward to continuing to work with you! Thanks again for leaving us this review, and don't hesitate to reach out if you need anything!
Cheers - Justin from Lucky Orange
Thank you to Jordan for all his help and guidance, I found things a little confusing when I first opened this App, but after only a 10 minute chat with Jordan I felt more confident with what I could do and use the App for and I have piece of mind knowing that help is just an email away
Always glad to help out our users! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers -Jordan from Lucky Orange
I've been using the app for a week. App is user-friendly and straightforward. However, the price is excessively high and doesn't make sense for effective sites. I believe the company sets its pricing based solely on the ambitions of individual sites it is not recommend as losing time
Thank you for your feedback, and we’re glad that you enjoyed using Lucky Orange. We understand your frustration with pricing, which is why we offer a free plan and a plan designed for our Shopify users who are getting started with their store and building traffic and customers. Our tool continues to evolve to bring you more value through new features, such as daily email reports, multiple question surveys, optimizable segments and more.
We would love to discuss this with you further, and our team attempted to contact you via email shortly after this review was posted. Unfortunately, the email you used within our system was unable to be delivered. At your earliest convenience, please contact us at support@luckyorange.com to get the ball rolling to see what we can do for you.
Best Regards - Bradley from Lucky Orange
Fascinating insights! Was super easy to implement and intuitive to use. We've already implemented a few design updates that reflect user behaviours we uncovered!
These are words we love to hear! We made Lucky Orange to be easy to integrate and easy to use. When you can see exactly how people move across your store and what they engage with (or not), you can make those changes that have a huge impact on their experience and your conversion rate. It's a win/win! Thanks for your review, and don't hesitate to reach out if you need anything!
Cheers - Emilia from Lucky Orange
Great app, really useful. I would recommend it to anybody! Thanks. :)