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Hi, When i am whatcing what my customers does, I don't see the page and what my customer does, i only see the html codes? Please help to get this right. Please help to make this right. -- edit: It is not working because of the booster theme that i am using. Nevertheless, good help from customer support.
Oh no! Let’s get to the bottom of what’s going on. This certainly isn’t the experience we want you (or any customer) to have. We want to resolve this ASAP to help get you back on track to see what your visitors are doing on your Shopify store. You should have an email in your inbox from support@luckyorange.com. At your earliest convenience, please, reply to the email we sent earlier today or contact us via phone (text or call) at +1-913-200-3927.
We look forward to connecting soon.
Cheers – Bradley from Lucky Orange
super cool
Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!
Cheers - Bradley from Lucky Orange
I had the pleasure of experiencing the extraordinary capabilities of this powerful tool, and I must say, it exceeded all my expectations. From the moment I started using it, I was captivated by its exceptional performance and versatility.
Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. We love to hear that Lucky Orange has captivated you with our feautres and behavior that it uncovered. Thank you for this five-star review! We’re here if you need anything else.
Cheers - Kelsey from Lucky Orange
it is quite useful. i noticed the recordings are better than those of other plugins.
Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Thank you for your review, and we’re glad to be a part of your website’s journey. Happy tracking!
Cheers - Emilia from Lucky Orange
As soon as I subscribed, I was contacted by their support via Zoom, for an easy onboarding process. It was a nice zoom talk.
Thank you for the five-star review! So glad you enjoyed our demo call. Please don't hesitate to reach out if there's anything else we can help you with. Happy tracking!
Cheers - Bradley from Lucky Orange
Wow, the amount of insight from this app is quite amazing. There is so much you can do with it and a lot of options. It's my first week but the insights have already been invaluable. Yes, you pay, but it is a cheap investment for you to learn your customer website interactions and improve your sales funnel.
Really impressed with Lucky Orange.
My team is thrilled to hear that we've been able to impress you with our insights, learn about your customer interactions and improve your sales funnel. It was a pleasure to speak with you during your 15-minute personalized setup call; be sure to let me know if you need assistance with anything. As always, thank you for sharing the Lucky Orange love with this review!
Cheers-Justin from Lucky Orange
Emilia was so thorough throughout my support call. She demonstrated the features in accordance with my e-commerce website, whilst regularly checking with me as to if I had any questions or queries.
It's great to see the many updates Lucky Orange have made too - very user-friendly. Thank you
We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Plus it’s always great to connect with our customers. :-) Thank you for your review! Don’t hesitate to reach out if you need anything.
Cheers - Emilia from Lucky Orange
Horrible, pas d'aide du service client, zéro réponse, fantomatique, l'installation du code est très mal expliqué, a tel point que je n'ai même pas pu l'ajouter En plus de ça le site n'est meme pas disponible en Français. Inutile. Dommage..
We appreciate your feedback and apologize for your experience. I checked our help ticketing system, and we haven’t received a help ticket from the email associated with your Shopify account. As a result, we’ve been unable to connect your email address, name or website with a Lucky Orange account. At your earliest convenience, please send an email to support@luckyorange.com and reference your store name within that message. Our team is on standby to get to the bottom of your issue.
I look forward to connecting with you soon.
Regards - Bradley, Director of Client Services, Lucky Orange
Emilia was fantastic! She responded immediately to my email and she also answered my question so I was able to complete what I was doing!
Thank you for such kind words! My team and I are always happy to help our users. Visitor behavior is such an asset to your digital toolbox, and it uncovers so many hidden pain points that can impact sales. Thanks again for your review, and don't hesitate to reach out if you need anything!
Cheers - Emilia from Lucky Orange
Have been playing around with the app, It's great to review where drop offs are and to analyse whats going through your customers mind! would highly recommend it
Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with website. Don't hesitate to reach out with any questions once you have had a chance to explore more of what Lucky Orange has to offer.
Cheers- Kelsey from Lucky Orange