Avaliações (1.436)
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It has been able to show us how our customers interact with our site and that 80% of our web traffic comes from mobile.
Thank for sharing the Lucky Orange love! It's eye-opening when you can see so much about your visitors - where they're from, what device they used and how the engaged with your store. You can take that information and combine it with events like Add to Cart or Checkout Started to evaluate your mobile experience too. Thanks again for your review, and don't hesitate to reach out if you need anything!
Cheers - Emilia from Lucky Orange
I'm a beginner. The app looks great. Installation was easy. Bradley from the customer support team was a big help.
We appreciate your review! Lucky Orange was designed from the beginning to be useful for anyone regardless of experience or education. Even as a beginner, there's so much insight you can gain! Let me know what you think of our new Discovery feature; I think you're going to love it. Thanks again for your review, and we're just an email away if you need anything!
Cheers - Bradley from Lucky Orange
Perfect
Thanks for your review! We love when our users call us "perfect!" We strive to provide our users with only the best technology and support, and it sounds like we've been able to achieve our goal! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out if we can provide any further assistance. Happy tracking!
Cheers - Emilia from Lucky Orange
It is a great app for checking how customers interacting with our shop.
Thanks for your review! We're thrilled that you are enjoying the app and finding it valuable. Features like session recordings and heatmaps are wonderful tools that provide valuable insights into what the visitors on your site are doing and what they want from your site.
Cheers – Emilia from Lucky Orange
Great App. It really helped me to track my customer, so that can improve my Website!
Vielen dank! Thrilled that Lucky Orange has provided you with the tools to track and understand what your visitors experience. Visitor behavior is such an incredible way of understanding exactly what they did and what conversion barriers they experienced. Thank you for sharing the Lucky Orange, and don't hesitate to reach out if you need anything!
Cheers - Emilia from Lucky Orange
A very helpful app with useful insights, and exceptional customer service!
Thank you for your review! It sounds like you've been able to dive right into Lucky Orange visitor behavior and find ways to improve your website. Being able to understand your visitors is invaluable. Thanks again for this five-star review and the kinds words about our support. We’re here if you need anything else!
Cheers - Emilia from Lucky Orange
The app itself is not bad, but after removing it from the store - it continues to collect information, i.e. it has not been cleaned from the code after removal
We appreciate you reaching out to us. In reviewing your website, I can confirm that our tracking code is no longer on your website. Since you are within your trial period, your account will automatically close on March 27. No further action is required from your end. From our previous email conversations, you referenced that you continue to receive email reports. These are managed within our app and will stop sending once your trial is over. In the meantime, I’ve deactivated the email reports for you. If you have additional questions, please respond to my last email.
Best Regards - Kelsey from Lucky Orange
Invaluable tool to understand customer behaviour.
We love when our users describe us as "invaluable." Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thanks for sharing the Lucky Orange love! We’re always here should you need anything!
Cheers - Emilia from Lucky Orange
We mainly use it for Heatmap and customer recordings. This is very useful and provides great insights into customer behaviours.
Thanks for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!
Cheers - Emilia from Lucky Orange
I had a great experience chatting with Emilia. She was thorough giving me explanations of how to use the platform and followed up with some useful blog posts regarding my concerns.
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. I’ve shared your glowing review with our team - hearing feedback like this makes us realize how important it is to keep working hard for customers like you. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions!
Cheers - Emilia from Lucky Orange