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Very useful app, it really helped me improve my store
Thank you so much for this glowing review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success.
Cheers - Emilia from Lucky Orange
Excellent app for webpage analytics and insights
Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving it and growing your business. Thanks for sharing the Lucky Orange love! We’re always here if you need anything!
Cheers - Emilia from Lucky Orange
We just launched a new website, and Lucky was sooo helpful in getting key analytics to set us up for success!
Good luck on your new website! Of course, you already have luck on your side when you have Lucky Orange! You have all of the visitor behavior at your fingertips to watch what your visitors are really doing and experiencing. We can't wait to see your store grow, and our team is cheering you on! Thanks for your review, and we're here if you need anything!
Cheers - Justin from Lucky Orange
Emilia was terrific explaining how to maximize the benefits of using Lucky Orange!
Thank you for such kind words! I love helping our users get the most out of their Lucky Orange, and I'm glad you found it so beneficial! Visitor behavior can make all of the difference in improve your Shopify store, and Lucky Orange provides you with the tools to see how visitors interact. Thanks again for your review, and don't hesitate to reach out should you need anything!
Cheers - Emilia from Lucky Orange
This app was removed from my site because the second I installed it I got inundated with sales emails, despite not giving permission for this. I have unsubscribed from their emails multiple times, reported junk, and uninstalled the app, yet somehow they STILL keep swamping me with sales emails and daily reports about my website they shouldn't have access to. It might be a good app, but if this is how they treat personal data under GDPR I can't in good faith use it or recommend the app to others.
To respond to the feedback:
- The emails on both lists (the welcome emails and the one I unsubscribed from) continue to send emails. They land despite Lucky Orange being a blocked sender.
- The daily snapshots of 0 traffic and 0 data sends automatically despite the app being uninstalled and the API integration being cancelled from my end.
- The API integration was removed due to GDPR issues.
- Since installing Lucky Orange, I have also been inundated with spam emails from multiple other sources, which started on the day I installed Lucky Orange.
Lucky Orange is committed to upholding the highest standards of GDPR compliance. We do not now nor have ever sold our user information to a third party. Additionally, we give you multiple ways to opt out of the emails if you no longer wish to receive them. We confirmed all emails are turned off for you moving forward and would be more than happy to address any other questions you have by scheduling some time with you to connect. Either reply to my last email or use this link to find the best time in your schedule to connect: https://calendly.com/luckybradley/15min. I look forward to assisting you soon.
Best Regards - Bradley from Lucky Orange
After installation, the app doesn't let you create an account, keep showing errors.
Thank you for bringing this issue to our attention. This appears to be an isolated issue, and our team is here to help. Please respond to my email at your earliest convenience so we can identify and address the errors you are experiencing. I look forward to connecting with you and will monitor our inbox for your reply.
Best Regards - Kelsey from Lucky Orange
Very Easy to use, great customer support
Hopefully my issues with notifications of visitors resolved
Many thanks for the app
Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Emilia from Lucky Orange
I love how it tracks.
Nothing feels better than finding ways that make your customer experience better than ever. Thank you for your review, and we’re always here should you need anything!
Cheers - Emilia from Lucky Orange
Recien comienzo a usarla pero me parece muy valiosa y completa la informacion que brinda de los usuarios!
Gracias por tus amables palabras! Si necesitas algo, por favor háznoslo saber.
Gracias de nuevo - Emilia de Lucky Orange
Great insight to the business from a customer point of view. Functions well
Thanks for your review! We’re thrilled to hear that you are enjoying using Lucky Orange on your website. We feel “Lucky” to be a part of your website analytics journey. 😉
Cheers – Emilia from Lucky Orange